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Paradisus Punta Cana Resort

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Playa de Bavaro, Bavaro, Punta Cana 230001 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (12656)
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Panoramas (4)
Videos (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/09/04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Punta Cana Resort
Updated 20/09/04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 48 hotels in Bavaro
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Casino and Gambling
Diving
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Board games / puzzles
Video game console
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Desk
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Special Offer:Book now on our website
16678Reviews1083Q+A100Room tips
Traveller rating
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Popular mentions
Karli B wrote a review 25 Oct
1 contribution
I have to be honest with you, I had low expectations for this vacation because of the DISASTER it was to rebook from Melia Braco Village Jamaica to Paradisus Palma Real. Both Expedia and Melia direct need to improve on their customer service over the phone and via email HOWEVER, we stayed at Paradisus Palma Real last week and it was the most amazing vacation I have ever been on. We stayed in the junior suite at the reserve and it was romantic and beautiful. We were truly blown away by the pools, the food, and the service. As reserve members, we were given the best concierge (Nicolas Marcallo Defdize). He made reservations for a party of 8 each night, checked in on us every single day, and even decorated our rooms when we returned from the pool one night. He was attentative, kind, responsive, and fun throughout our entire stay. We mostly hungout by the reserve private pool -- Wanda was our bartender for the trip and she always made sure our drinks were full and the vibe was fun. Dinner at Sal's was out of this world. The resort was at limited capacity and we honestly felt like we were there by ourselves... COVID safe with all staff members wearing masks, gloves at the buffet. . . from the moment we stepped onto the Paradisus property, we felt like royalty. We will go back again and again. Also special shoutout to Luis who worked the buffet area, he really went above and beyond for us. We would absolutely stay here again and recommend this place to friends and family. A truly wonderful resort and an incredible vacation.
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Date of stay: October 2021
Value
Location
Service
Room Tip: Reserve Junior Suites are beautiful; book the Reserve
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Chelsea wrote a review Mar 2020
New York City, New York6 contributions3 helpful votes
Hotel's Favourite
Definitely helped that I came in knowing a decent bit of spanish but everyone was so quick to help out and the service was great! In particular, the tennis was great. The courts were always kept in great condition- thanks to our coach at the courts and also Domingo! Shoutout to Domingo- he helped us almost everyday at the tennis courts that we were staying at the resort. Will stay here again!
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Date of stay: March 2020Trip type: Travelled with family
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Response from gscdr, Manager at Paradisus Punta Cana Resort
Responded 29 Mar 2020
Dear Tennis2479, Thank you for your lovely review. We love to know you had a great time, and that you enjoyed your stay with us. Please be sure we will recognize Domingo for delivering a great service to you. It was a pleasure to host you and we look forward to welcoming you back anytime. Very sincerely, Guest Service Center Management
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Bernard Bunner wrote a review Sep 2021
2 contributions1 helpful vote
My family and I spent two weeks at Paradisus Punta in late August 2021 as Melia Circle members. We enjoyed our vacation except for the heat, which is difficult for us to bear and is the only reason I do not rate this experience a 5. We had been to the Caribbeans many times, but only one other time during the summer. We split our time between the pools of Paradisus and the adjacent Palma Real resort, and the beach, which was at the point free of algae. The food at Paradius was the best resort food that we ever ate, really impressive. The rooms were comfortable and very clean. We loved the musical and dance events in the evenings. The best part of the experience was the kindness and friendliness of Dominican people. We will go back just for that, but in the winter!
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Date of stay: August 2021
Value
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Sleep Quality
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Punta Cana Resort
Responded 11 Sep 2021
Dear Q7027OHbernardb, It was a pleasure to receive you in our facilities and to know that you had a wonderful vacation. We are thrilled to read that you had a great time and enjoyed our dedication to every detail used in our services and accommodations in general. Offering memorable stays to our guests is the goal we strive to achieve every day, with a passionate and committed service to satisfy the needs of our guests. Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards Guest Service Center Management.
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GlobalPal wrote a review Jul 2021
Los Angeles, California53 contributions20 helpful votes
This was our first time in the Dominican Republic. It was me, my wife and my 18 months old baby. Let me break down the Pros and Cons: Pros - Room was large and had enough space for my baby to sleep and run around - Dinner at the restaurants was always amazing - Cabanas at the pool and the beach are always plenty and clean Cons: - From the time I booked the room until the time I checked out, there was always communication problems with the staff. My requests are constantly being ignored - I have never had worse cocktails at any other resort. Every drink we ordered was literarily disgusting. The only decent drink is beer and they only had one local brand available - The cleaning team seems to be a skeleton crew. Based on what I noticed, one lady for each building, the buildings are large, and there is only 6 buildings. Even when I specifically ask to have someone come over for turn-down service, no one would come for hours. The record I had was 4 hours later until I had to call again. And more than once they leave trash behind including diapers - Our Butler (Patry) CONSTANTLY harassed us about attending a 2 hour sales pitch to become a member. At one point she brought over a colleague to try to convince us simply because I told her let me think about it. - Speaking of butlers, not only was Patry's # 1 priority is to get us to sit through a presentation but she completely lacked customer service. One the first day I let her know that our anniversary was the second day of the trip. She asked us what we like to eat so she can arrange for the right dinner place. My wife told her she prefers a Fish place. She said she will make arrangements. On our anniversary day she sent us the reservation list (after I asked her 5 times) and she put us in a random restaurant that we didn't choose claiming that the seafood place is closed down this season. A few days later we had dinner scheduled at a seafood place which was open ALL WEEK long. Just a simple request that could have made my wife very happy. There were many other requests that Patry failed at fulfilling. The day before we left I asked for dish soap so we can prepare some plane food for our baby, she said she will take care of it, never heard from her that day. I ended up randomly seeing her as I was getting on the shuttle to the airport where she let us know she couldn't find dish soap. Ridiculous! I typically have a handful of criteria that make my experience during travel, customer service is a major one & a clean room is another. This hotel failed to meet my expectations and I won't be returning.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: Building 6 is closest to the kid's water park
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2 Helpful votes
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Punta Cana Resort
Responded 21 Jul 2021
Dear GlobalPal, First of all, we are flattered by the preference shown towards our property, to enjoy a few days away from the routine. Surpassing our guest´s expectations is the goal set to achieve and the one that shapes the services and facilities at your disposal. We have thought carefully about their selection and the feeling we wanted our guests to experience. In this regard, to realize that your current impression differs from our brand promise has saddened us deeply and, for which, we would like to offer you our sincere apologies. The attention and service provided by our staff are constantly monitored, as we dedicate an important part of our resources to maintain the quality of service in accordance with our standards through the continuous development of their skills. We regret if there was any misunderstanding with the assistance of our team, which has projected a deferred image of the quality of service that has always distinguished our team. We will deeply analyze your comments aiming to implement corrective measures, if necessary. As a hospitality industry, our guests' opinions are highly valued, as they play a crucial role in optimizing our services. We highly value all constructive ideas and suggestions from our guests. We assure you that we will proceed to address each and every one of your concerns with the relevant departments with the aim of implementing corrective actions as necessary. We would like to thank you for letting us know about the positive aspects of your stay as well. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements. Please do not hesitate to contact us for personal assistance on your next trip to Punta Cana. Kind regards, Guest Service Center Management
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Frank landry wrote a review Nov 2020
1 contribution1 helpful vote
Wife and I had booked 2 wks from Feb 10Th 2020...Paradisius reputation had attracted us,,,but what a disappointment...Most of the property closed and to share with other comments we've read, the quality of room was awful although the staff was nice and full of excuses !!! definitely this place is worn down and most likely up for sale to a future operator... Anyhow, 4 days before return home both of us suffered from severe FOOD POISONING and we insisted for an early departure 3 days earlier with the promise from the Customer Service Mngr ( Mr O, De la Cruz ) that Paradisius would re-reimburse our 3 days lost from the Royal Service upgrade we had booked on arrival and after signing a Release Form,,,which we did at least twice via repeated emails ..»BS»! even after 7 or more contacts and efforts to reach the said Manager and Assistant, we are still waiting our money ( ± 300$ US) and never received any feedback despite their promise !!! Definitely, this place not up to par with Melia's Reputation and left us with very bad memories...Sad !!!
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: Closer to the beach the better
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1 Helpful vote
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Punta Cana Resort
Responded 25 Nov 2020
Dear Fromontreal, First and foremost, allow us to extend you our most sincere apologies for the time taken to resolve your case. Our hotel has always considered our guests' impressions as the most important factor, which determines if the experience we created through our services and facilities, was well accepted. It is for this reason that we feel desolate regarding the length taken to resolve this matter. In the meantime, we have shared your case with the department in charge, who will take the necessary steps to solve the above-mentioned situation as quickly as possible. In this line, we would like to reassure you that this occurrence does not represent the service level and that this is an isolated case. We will be following up closely on your case and will contact you as soon as it is concluded. We genuinely hope to have the opportunity and honor of welcoming you again to our hotel or to any of the more than 350 hotels that Melia Hotels & Resorts has around the world. Kind regards, Guest Service Center Management
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PRICE RANGE
US$217 - US$454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus punta cana hotel punta cana, paradisus punta cana resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
534
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Frequently Asked Questions about Paradisus Punta Cana Resort
Which popular attractions are close to Paradisus Punta Cana Resort?
Nearby attractions include Bavaro Beach (0.5 km), La Perla Dominicana (1.0 km), and Drink Point (1.1 km).
What are some of the property amenities at Paradisus Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Paradisus Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Punta Cana Resort?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Punta Cana Resort?
Conveniently located restaurants include Herman 311 Bar & Restaurant, Gabi Beach, and Aqua.
Are there opportunities to exercise at Paradisus Punta Cana Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Paradisus Punta Cana Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does Paradisus Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Paradisus Punta Cana Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.