Garden Route Hotel

1 Pinnacle Point Road, Mossel Bay 6500 South Africa
Sunset from our suite
Traveller (24)
Comfortable king size bed
Room & Suite (11)
salon
Dining (2)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

4.0
#8 of 10 hotels in Mossel Bay
3.9 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.5 of 5 bubbles
Value
The Garden Route Casino Hotel offer stylish up-market accommodation and conferencing or event facilities This Tsogo Sun owned Hotel is situated adjacent toThe Garden Route Casino and the internationally-renowned Pinnacle Point Beach and Golf Resort – one of the ten best new golf courses in the world. The picturesque and historic town of Mossel Bay - which was named “Town of the Year 2007/2008” - is only a five minute drive away. The Garden Route Casino Hotel is a mere 420 km from Cape Town and 394 km from Port Elizabeth. Tastefully furnished, the many special touches indicate that much thought has been given to guest comfort. The Garden Route Casino Hotel offers good quality accommodation with all modern amenities, which combined mean this hotel is becoming the most popular holiday and conferencing destination in the Garden Route.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Casino and Gambling
Babysitting
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
96Reviews1Q+A24Room tips
Traveller rating
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Detailed Reviews
emeraldxx wrote a review Feb 2020
Perth, Australia119 contributions60 helpful votes
3.0 of 5 bubbles
Rooms were nice and clean but waiting for a lift to get to your room or come down was always a long wait as they only had 2 and were pretty busy.

The dining area is really nice and the food was good.
The breakfast area is more basic but the choice of food was nice however some items were cold and needed to be warmer.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Narendra G wrote a review Dec 2021
Chengdu, China80 contributions25 helpful votes
4.0 of 5 bubbles
Garden court is always good.
The hotel has a casino with it and the place is a buzz in the casino at night.
Just become complicated to fill in a few forms to go and spend some time in the casino. Sad that each guest needs to complete these forms. A bit tedious. The hotel doesn't have a restaurant. You have to use one in the casino. Food was average rating.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Try restaurants outside this establishment. Much better.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
travellingben66 wrote a review Oct 2013
Cape Town Central, South Africa146 contributions54 helpful votes
3.0 of 5 bubbles
The hotel is well located and does offer the basic requirements. One gets the feeling that the focus is on casino business rather than residential part of the hotel. We arrived and it was bucketing, the hotel could not offer umbrella to avoid being wet after parking the car and do not seem to be worried about it.
The breakfast is basic with badly trained waiters! Basic orders like (bad) hot chocolate they serve is extra and you are told after you have ordered.
Complaints you lodge are not recorded of followed up! It is very clear that there is a lack of supervision by management and the hotel operates at the service level of the receptionist standards.
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Date of stay: October 2013
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeinPortElizabeth wrote a review Oct 2012
George, South Africa16 contributions12 helpful votes
1.0 of 5 bubbles
We have traveled 23 countries over the years, stayed in many hotels, B&B's and Guest lodges. We recently came back from Spain, France, Italy and Croatia. About two months ago we stayed in the Garden Route Hotel Mossel Bay. It was the worst experience we ever had and we will mention a few of many disappointing things we experienced:
1. We were invited as special guests by the casino management to a show. Arrived at the casino and no one to receive us and show us where the show was. After searching for a long period, we ended up in the right place, but still no one to entertain us.We were the only people in the audience. The show started late as the 2 performers were very embarrassed having no audience. late another couple arrived, but we left at the first break.
2. We stayed over in the hotel. The bed was broken, no clear TV reception, torn curtains, water in the shower spraying out from the wall (damaged pipe), no lights in the bathroom. I reported all these things to the lady at reception and after explaining everything, I recognized that she did not write down anything. As I was leaving reception, I turned around and asked her if she knew in what room the problems were, she answered NO.
3. We went to breakfast. Waited for about 10 minutes for a waiter, we searched around and found someone in the kitchen. I asked her why there were no service at breakfast, the lady replied that they were preparing for a wedding function.
4. Etc

We had a reservation for 2 nights, but after breakfast, we checked out. About a week later I reported the matter to the casino management who invited us. They did not say a word.
We reported it again on the 25th October 2012 to a senior manager at the casino. Still no response.
We recently spoke to our neighbor, who represented a very big sponsor at a recent show at the same hotel and she experienced the same.
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Date of stay: August 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Please don't stay over in any room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReisSouthAfrica wrote a review May 2013
South Africa14 contributions8 helpful votes
2.0 of 5 bubbles
We were the "lucky" winners of a charity draw - 2 nights with full breakfast at this establishment. Just as well we did not pay for this visit, but I feel that the few paying guests have even more reason to fuss.

After e-mail bookings, Yolandi assured us that there is room and that she will organise a room. We were looking forward to the stay and a lovely relaxing spa experience. Oops, on arrival the reception staff had no record of us. Thankfully I had the presence of mind to bring some of the e-mail print-outs as proof. They quickly organised a room, which was clean and comfortable.

Nowhere in the e-mails did it state that the place is undergoing major renovations, or we would have chosen other dates. Construction workers, painters, carpet fitters, you name it - all trekked through the foyer and breakfast room at their convenience. Maybe they were staying there as well, because my husband encountered a worker with tools at 22h00 in our passage.

We decided to see what's available for entertainment. Unless you find sitting in front of a gambling machine entertaining, there was nothing at all. We ate at Admiral's, the buffet style restaurant at the casino (nothing but breakfast the the hotel itself). Perhaps fewer choices in the line-up, but less "tired" dishes would have been preferable.

The breakfast was pleasant and the staff were friendly, even though they must have been terribly frustrated by the workers intruding all the time. They handled it well.

For the next day, we decided to drive down the coast, visiting places such as Boggomsbaai and Gourtizmond. The much anticipated spa treatments did not materialise, as there seemed to be no spa! No swimming pool or gardens to enjoy, either. Rubble, scaffolding, workers everywhere. The perculiar green hue of our bathwater left us wondering about the filtration system - or not?

The second night had a larger party arrive on our floor. We thought them rather rude, talking loudly and banging doors., but we knew that complaining at the reception desk would not work, as the desk disappeared during the day! The builders started stripping it!

Our second breakfast was also tasty and upon mentioning that is was certainly not a comfortable environment in which to stay, the waitress followed up with a mention of reporting our complaint to her manager. By the time we had finished breakfast and packed our bags, there was still no sign of that manager. We tried to close the room door behind us, but it refused to close. Two more senior-looking staff passed by and the one said: "Oh, Yes, we have that problem" and banged it shut! Aaah! So that was the commotion we heard the night before. The poor souls were just trying to close their doors!

Upon leaving, we had to as around as to where we could hand in the key - reception desk still under construction and reception staff stuck in a store room somewhere. Thank you, Stanley at the door, who kept his composure and sorted our luggage.

Suggestion: Next time you renovate, do NOT accept bookings. This is not fair to your guests and your staff.
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Date of stay: April 2013
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: At the moment, there is no good room. Perhaps there will be one when they have refurbished the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Docd869 wrote a review Jan 2013
South Sinai, Egypt50 contributions34 helpful votes
2.0 of 5 bubbles
Expecting a normal Garden Court experience I was bitterly disappointed.
The non-smoking room had numerous cigarette burns on the carpet and for what is advertised as being a newish hotel the corridors and room carpets were surprisingly shoddy.
There was nothing in the rooom. No coffee, water or mini bar. Nothing! I had to drink from the tap which is not the end of the world considering the high quality of water but I'd like the option.
The staff advised that if I wanted anything to eat or drink I would have to go the the casino next door.
The swimming poool is part of a residential complex next door to the hotel.
I cannot recommend any aspect of the hotel and will certainly never return.
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Date of stay: January 2013
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YEBO wrote a review Nov 2011
Knysna, South Africa274 contributions112 helpful votes
5.0 of 5 bubbles
We had a lovely stay at the Garden Route Casino and Spa. The staff were lovely and Aneen at the front deck was welcoming. Thank you for the pleasure of staying in the President Suite.

The suite was lovely and there was sparkling wine on ice and a fruit platter waiting for us when we arrived. Don't know if this was because it was my husbands 70th birthday or whether all guests staying in the suite are treated so well ! Nice touch anyway. There was also a small decanter of sherry.

What a lovely touch for the birthday boy !

The suite has a huge king size bed and fine linen and was spotlessly clean. The air con was quiet and you were able to open the large sliding windows as well . To fall asleep listening to the croaking frogs was very special. We also enjoyed seeing the sights of Pinnacle Point with the driver showing us the sights of the golf course. We hope to be back again in the not too distant future. The breakfast was also very good as were the dining room staff. Such a pleasure to be greeted in a warm and friendly manner. A smile goes a long way. Other hospitality venues should think about it.
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Date of stay: October 2011
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: We stayed in the Presidents Suite which was fabulous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C wrote a review Nov 2018
Southampton, United Kingdom44 contributions28 helpful votes
4.0 of 5 bubbles
Check-in was simple, the room was good, the staff are friendly. The restaurants are in the casino, which isn't a problem, but the food wasn't hot enough for our liking. Breakfast, however, in the hotel was an excellent buffet The chef cooks eggs the way you want them and there's a machine where you can make your own pancakes. The manager made my wife a cup of tea!
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Date of stay: November 2018
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: No elevators so level 2 (lobby) is best if you have heavy bags
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IDoLoveFood wrote a review Nov 2018
Belgium668 contributions67 helpful votes
3.0 of 5 bubbles
The room was not too large, overlooking the pool area and the garden. Extremely dangerous was the sliding window where one could easily fall next t the pool. At etering the hotel on the ground level, there are rooms one floor above and one floor below. No elevator available, so with heavy luggage you may want to call upon service by a porter (which seems to be standard in South-Africa). Breakfast is in the area adjacent to the reception. It could not convince me. At the reception, check if you WiFi is working, you may want to have it activated.This place is a long way from anything but the casino, so you are a bit confined to casino entertainment.
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Date of stay: November 2018
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: I can imagine every room being acceptable, since this is an somewhat abondoned location, apart...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
111holly wrote a review Jul 2018
Mauritius38 contributions35 helpful votes
3.0 of 5 bubbles
A very cosy and comfortable hotel with an adjoining casino for those that wish to try their luck. However, their menus are seriously lacking throughout. Besides salad, there's nothing for vegetarians thoughout the establishment. And the waiters/staff aren't willing to accommodate guests. I made a special request to personally express my disappointment to the Food and Beverages manager of the hotel after which he agreed to prepare something I could have for dinner. What happens to guests that don't speak up? It's really disappointing that Tsogo Sun hasn't addressed this after numerous complaints from other guests.
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Date of stay: July 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RAJ2008 asked a question Aug 2017
MUMBAI14 contributions7 helpful votes
Is there an evening restaurant / bar in your Hotel..?
Answer from 780822
zar
Hi there. We are situated next to the garden route casino. The Bravo Lounge bar is open from 11am until latr at night. They also serve a la carte food menu. There are also two other restaurants in the casino. There is another bar on the casino floor. The hotel restsurant serves daily breakfast.
Narendra G wrote a tip Dec 2021
Chengdu, China80 contributions25 helpful votes
4.0 of 5 bubbles
"Try restaurants outside this establishment. Much better. "
Read full review
David C wrote a tip Nov 2018
Southampton, United Kingdom44 contributions28 helpful votes
4.0 of 5 bubbles
"No elevators so level 2 (lobby) is best if you have heavy bags"
Read full review
IDoLoveFood wrote a tip Nov 2018
Belgium668 contributions67 helpful votes
3.0 of 5 bubbles
"I can imagine every room being acceptable, since this is an somewhat abondoned location, apart from the casino"
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Talitha T wrote a tip Sept 2018
Somerset West, Western Cape, South Africa63 contributions9 helpful votes
4.0 of 5 bubbles
"If you don't like stairs, go for the 200 rooms. They are all level with the front desk and door. Nice straight shot."
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marjat414 wrote a tip Feb 2018
Helsinki, Finland140 contributions33 helpful votes
4.0 of 5 bubbles
"Rooms have no balconies, but the lower rooms have direct access outside."
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Not the right property for you?
There are more places to choose from in the Mossel Bay area.
PRICE RANGE
R 1,618 - R 1,768 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeMossel Bay
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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GARDEN ROUTE HOTEL - Reviews & Price Comparison (Mossel Bay, South Africa) - Tripadvisor

Frequently Asked Questions about Garden Route Hotel
Which popular attractions are close to Garden Route Hotel?
Nearby attractions include St. Blaize Trail (6.4 km), Santos Beach (4.7 km), and Bartolomeu Dias Museum Complex (5.1 km).
What are some of the property amenities at Garden Route Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Garden Route Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Garden Route Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Garden Route Hotel?
Conveniently located restaurants include Carola Ann's, La Peron Visskerm, and Cafe Gannet.
Are there opportunities to exercise at Garden Route Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Garden Route Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Garden Route Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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