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Lake Kivu Serena Hotel

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Traveller (206)
Pool & Beach (45)
Room & Suite (41)
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Overview
Hotel website
Ave de la Cooperation, Gisenyi 00100 Rwanda See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Rooms
04 Nov05 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (296)
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LanguageEnglish
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92
102
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All reviews private beach pool side lake kivu congo border live band water sports buffet lunch clean beach nice pool area wide selection jet ski comfortable rooms very nice hotel early departure an oasis boat ride beautiful location
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1 - 5 of 246 reviews
Reviewed 3 weeks ago

A beautiful property! Some rooms overlook the garden others the pool and the lake. During the weekend Friday and Saturday nights it can be very noisy in the rooms overlooking the pool because there is a band and there are beach parties. The staff are...More

1  Thank Keracare
Reviewed 15 September 2018 via mobile

This hotel in a spectacular setting needs updating. Staff could not have tried harder but that couldn’t make up for rooms that smelled musty, bathrooms that had tile and grout issues and buffet food that was dried out and unappealing. The promised 8 am boat...More

1  Thank Lissa K
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 4 weeks ago

Dear Lissa K Thank you for taking your time to review us. We sincerely regret the inconveniences caused due to the issues you have mentioned and indeed we shall work into rectifying and improving on the same immediately. As an organization we always strive to...More

Reviewed 14 September 2018

My stay at the hotel was a bit odd as the Presidents of Rwanda and Mozambique checked in the same day I did. Apparently the Serena chain is where VIP's stay. Despite the increased security, I was warmly welcomed. My room was large and nicely...More

1  Thank Mark L
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 4 weeks ago

Dear Mark, We are delighted you loved the location of our property and it's set up. We are glad too that you did enjoy your stay despite the presence of the "VIPs" ! Occasionally we do receive this Top Government officials and indeed believe me...More

Reviewed 10 September 2018 via mobile

The staff at Kivu Serena Hotel are well organised and welcoming! We really loved the food and service. We will come back soon before 2018 ends....thanks to Management and staff team for taking care of us. Cheers

Thank Ngoga
Reviewed 3 September 2018

Firstly, I am generally a fan of the Serena group of hotels. In most places they are very much the Hilton of Africa. However, this outpost has seemingly been abandoned. The beds have ancient mattresses. The rooms are overpriced for what you get and compared...More

Thank John M
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About
Description
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby More Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
US$178 - US$230 (Based on Average Rates for a Standard Room)
Location
Rwanda > Western Province > Gisenyi
Photos
Traveller (206)
Pool & Beach (45)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Nearby
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Nearby AttractionsSee all 9 nearby attractions
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Questions & Answers
Ask a question
Nshuti N
2 September 2018|
AnswerShow all 6 answers
Response from Emmy S | Reviewed this property |
The price is Rwf 158,444 per night.
0
Votes
wanderlusting2008
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
Vote
Room Tips
"Choose the rooms facing the garden on first or second floor."
Keracare
3 weeks ago
Read review
"Avoid room facing the road"
Gitau_N
12 Aug 2018
Read review
"Get a lake view"
VaneyKigali
04 Jul 2018
Read review
"Preferably rooms facing the swimming pool have better view from the balcony"
581venkateshk
08 Jun 2018
Read review
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