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Lake Kivu Serena Hotel

Traveller (206)
Pool & Beach (45)
Room & Suite (41)
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Ave de la Cooperation, Gisenyi 00100 Rwanda See on map
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
4 Star accommodation
04 Nov05 Nov
1 room, 2 adults, 0 children
Standard Room
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Reviews (296)
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All reviews private beach pool side lake kivu congo border live band water sports buffet lunch clean beach nice pool area wide selection jet ski comfortable rooms very nice hotel early departure an oasis boat ride beautiful location
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1 - 5 of 246 reviews
Reviewed 3 weeks ago

A beautiful property! Some rooms overlook the garden others the pool and the lake. During the weekend Friday and Saturday nights it can be very noisy in the rooms overlooking the pool because there is a band and there are beach parties. The staff are...More

1  Thank Keracare
Reviewed 15 September 2018 via mobile

This hotel in a spectacular setting needs updating. Staff could not have tried harder but that couldn’t make up for rooms that smelled musty, bathrooms that had tile and grout issues and buffet food that was dried out and unappealing. The promised 8 am boat...More

1  Thank Lissa K
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 4 weeks ago

Dear Lissa K Thank you for taking your time to review us. We sincerely regret the inconveniences caused due to the issues you have mentioned and indeed we shall work into rectifying and improving on the same immediately. As an organization we always strive to...More

Reviewed 14 September 2018

My stay at the hotel was a bit odd as the Presidents of Rwanda and Mozambique checked in the same day I did. Apparently the Serena chain is where VIP's stay. Despite the increased security, I was warmly welcomed. My room was large and nicely...More

1  Thank Mark L
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 4 weeks ago

Dear Mark, We are delighted you loved the location of our property and it's set up. We are glad too that you did enjoy your stay despite the presence of the "VIPs" ! Occasionally we do receive this Top Government officials and indeed believe me...More

Reviewed 10 September 2018 via mobile

The staff at Kivu Serena Hotel are well organised and welcoming! We really loved the food and service. We will come back soon before 2018 ends....thanks to Management and staff team for taking care of us. Cheers

Thank Ngoga
Reviewed 3 September 2018

Firstly, I am generally a fan of the Serena group of hotels. In most places they are very much the Hilton of Africa. However, this outpost has seemingly been abandoned. The beds have ancient mattresses. The rooms are overpriced for what you get and compared...More

Thank John M
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Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby More Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. Less
Hotel class
Hotel Amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
US$178 - US$230 (Based on Average Rates for a Standard Room)
Rwanda > Western Province > Gisenyi
Traveller (206)
Pool & Beach (45)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
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Questions & Answers
Ask a question
Nshuti N
2 September 2018|
AnswerShow all 6 answers
Response from Emmy S | Reviewed this property |
The price is Rwf 158,444 per night.
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
Room Tips
"Choose the rooms facing the garden on first or second floor."
3 weeks ago
Read review
"Avoid room facing the road"
12 Aug 2018
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"Get a lake view"
04 Jul 2018
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"Preferably rooms facing the swimming pool have better view from the balcony"
08 Jun 2018
Read review
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