It was nice, the food is pretty good, decoration is awesome, the adults pool was pretty good experience with no noises around us... The room pretty good, we took a silver suite and the jacuzzi was a pretty nice experience as well as the facilities included in the room However a little bit expensive spa (even for clients) and sometimes roaches were all around
This was our third time staying at the HR hotel Tenerife. The first time was great, 2nd time not so great….3rd time was simply amazing! So amazing that we have actually booked to go again in early December this year! We booked our September stay originally for November 2020, however lockdown obviously changed this! In the end, we had to move our booking 3 times and the HR team were great with sorting this for us. We stayed on an All Inclusive package, Rock Royalty and I have to say I don’t think we could stay at this hotel on anything less. When we arrived at reception, we were whisked off to the Rock Royalty check-in on the 13th floor, our luggage was taken (waiting for us in our room on arrival) and we were offered a seat whilst they checked us in. It didn’t take much time at all, even with the Covid-19 checks. The lady just took photocopies off our documents and that was that. The only thing I’d possibly add to the check-in… which so many other 4 & 5 star hotels do…..is offer a drink whilst checking in, such as Cava or flavoured water. Most people have had a long journey to the hotel and I just think this would be a lovely touch. We were taken to our room on the 15th floor and given a tour, we stayed in a RR suite which was absolutely amazing. It had a separate lounge, plenty of storage with 2 wardrobes, a Jacuzzi bath, 2 toilets, 2 TV’s, an X-box, Bose speaker and towels for the pool. The room was cleaned daily at the perfect time whilst we were at the pool and there was also a turn down service. I had emailed the hotel prior to our stay mentioning it was my partner’s birthday and they said they would put balloons and a message in our room. Unfortunately, when we arrived this hadn’t been done but after contacted them again they quickly corrected this and we came back to a message, balloons and a bottle of cava in the room…..thank you again! We spent every day at the Eden pool which is adults only. We always managed to get a lounger, yes you do need to get there early-ish by around 10:30am to secure one but this is an improvement on a lot of other hotels! The bar staff at the Eden pool were great; in particular, Esteban looked after us from day one, he was always happy to help and would check on us to make sure we were always ok! The staff were constantly working hard and yes, it could take a little effort to place an order sometimes but this is through no fault of the staff that were working. Possibly management need to have a higher number of staff working in order to keep up with the demand from guests! We had lunch a few times at the Eden pool, which was great and saved going back to the room to get dressed for the Sessions restaurant. (Although I must say Sessions buffet restaurant is really good for dinner with lots of choice!). We also had lunch at the beach club a couple of times; the staff were also really good here. However, we were not overwhelmed by the food. It was okay but nothing too special considering the prices you would pay if you were not All Inclusive! We had dinner at the Sports bar a few times and this was actually one of our favourite places for dinner. They had a good choice on the menu and the atmosphere was relaxed but with a little buzz about it. We also had dinner at the Montauk, Narumi and Capolavoro. The Montauk had good food and great service, we only had to pay for drinks here because the All Inclusive package covered the food. Narumi was okay, the food was fairly average, the sushi was great but there was not a huge deal of flavour in the Thai curry, service was ok! Capolavoro, food was not great (the arrabiata that I had at the Eden pool was better than the one I had here) and service was average, so that’s one I wouldn’t necessarily recommend. The frustrating thing with having dinner at these ‘al a carte’ restaurants is that there are no drinks included for those with All Inclusive. If they just offered soft drinks, beer and house wine that would be all that you need, but instead you have to factor drinks into your allowance of 30 euros per person, which is a little frustrating as you do pay above average here for All Inclusive. We went to the main lobby bar a few times during our stay. The entertainment we saw was fairly good; in particular the guy playing modern music on a violin was great and a few of the singers were good too! It was difficult to get a drink sometimes but you would eventually get one without waiting too long! It could also be difficult to get a seat here and sometimes there didn’t seem to be much social distancing in this area at times as strangers crammed onto tables together. We visited the Spa on 2 occasions during our stay, I had a pedicure which was amazing on my first visit whilst my partner did the spa circuit and the 2nd time we both did the spa circuit. It’s a really chilled place to go….the only place to escape the music if you feel the need to and the snow room is a must, trust me! Lastly, the best part of this holiday was the Rock Royalty element! The staff could not do enough for you, in particular Alexia and Roxy in the lounge! The lounge is wonderful, you can have breakfast there instead of going to sessions, ‘rock your tea time’ (where you get drinks and cakes, what’s not to like!) and drinks in the evening…..all with a beautiful sea view. It was on the same floor as our room too, which was really handy! I also contacted the RR reception a few times during our stay for help with certain things (spa reservations, dinner reservations, plug adapter as I had forgotten mine), they always got back to me quickly, and had everything sorted. We originally booked to stay here for 7 nights, although we were actually in Tenerife for 10 nights and were meant to go on to another hotel. However, we were having such an amazing time that we decided to stay here for our last 3 nights. This was arranged very quickly by RR reception; we had to move to another room, as our room was already booked. We moved to a RR studio suite, the room was slightly smaller but still had plenty of space and was on the same floor as our first room, which was great! Another advantage of RR is they will do their best to give you a late check out until 3pm, which they did for us luckily as our flight wasn’t until the evening……thanks again RR On our last night we visited the 16th bar for our complimentary glass of cava, it is definitely worth a visit to see the views! Overall, I would definitely recommend this hotel, it is the Rock Royalty aspect and the staff at the Eden pool that make it special…resulting in me giving them a score of 5 out of 5. We look forward to seeing you again in December! PS: Apologies to the Eden pool staff and Beach Club staff for having to put up with some quite frankly rude and hostile English people at times……It was quite embarrassing to see, particularly the language being used sometimes and also no respect for staff re Covid-19 (why is it so hard to put a mask on when trying to order drinks at the bar????) I hope it’s only a small minority that behave this way towards you…..most English people know how to behave respectfully…...honest …
Really enjoyed the aquazumba class with Anita. Anita was fantastic and the session was family friendly and so much fun. We loved it. I would definitely recommend staying at the hard Rock Hotel for a family holiday.
Very clean and good facilities. Unfortunately the ridiculous practice of putting towels on sunbeds in the early morning is allowed. :( Frustratingly this means beds lay unoccupied for hours :(. This needs to be stopped.
We just returned from a week stay at hard rock. We had an amazing time. The food was first class, the rooms and pool areas were brilliant. Clean, tidy, friendly and helpful staff. Brilliant entertaining kids club Cannot daily the holiday. Would go back and definitely recommend.
Hotel was great. Staff were friendly and helpful. Disappointed having sinks and bath in main room, would have preferred a separate bathroom for privacy. Difficult to book restaurants within the hotel. Dis book sports bar which was a disaster, waitress dropped drink over my niece, the service felt very rushed.
I have just stayed at the Hard rock Tenerife for the 3rd time with my partner 5 year old and 18 month old .We have spent 10 days here and could of quite easily stayed longer.l did not want to leave. The staff make this hotel, especially for the kids.All staff at the kids club are amazing especially Gianni for the football completions all the kids love him he’s so much fun.You feel like your children are really safe within the hotel security on the main entrance nobody aloud in without a wristband no child aloud out with out an adult very strict which is great. We came Half board this time which was great sessions breakfast and evening meal are great loads of choice and amazing desserts.Maurizio and Amanda in sessions are a credit to the team they go above and beyond they can’t do enough for you.We also ate at Montauk steak restaurant which is a favourite of ours steaks are amazing. 16th floor for cocktails (pina colada) is a must with any stay artists or dj’s on up there every night and the views of the sunset are unreal. The cleanliness is next level at the hotel all rooms cleaned daily with fresh towels and new sheets if needed nothing is too much trouble. We will definitely be back here next year for our 4th visit amazing luxury hotel that’s for both adults and children cannot fault it at all :)…
Amazing hotel everything you could need to have an amazing family holiday and if you find something you do need they will happily help you. Food great, pools great, drinks great rooms amazing could go on it’s just what you would expect from a HR hotel and a 5 star
The surroundings and hotel facilitates are fantastic for families but what makes it better is how well the kids are catered for. The Roxity kids club and Teen kids club was a great addition to the holiday and my kids 6yrs and 9yrs loved it! A huge thank you to Gianni, Sire, Adair’s, Joaqui, Celeste, Mariam, Andrea and Caroline who made the trip far more memorable than I could have done by myself!
We have just returned from 2 weeks at Hard Rock Tenerife - it is just a fantastic place to stay and enough to keep 2 adults and 2 teenagers occupied. We stayed in a Deluxe Gold Room (x2) and it couldn’t be faulted. Food (half board) was great and facilities excellent. My only advice is to watch what you pay for with your bracelet (if you are not all inclusive) - we got somebody else’s bar bill one evening - the amount wasn’t clearly visible - and despite the amount and the drinks ordered being totally inconsistent with our history all holiday (as they weren’t ours) - the hotel have refuse to refund it. The amount isn’t significant but it is a point of principle. Otherwise we had a fantastic time.