Upon arrival, we were disappointed by the lack of information from the front desk upon check in. Basically given our key and directed to our room. We figured there would be information in the room, but none found. Went back to the desk to ask about breakfast( advertised as included) and housekeeping. Was told breakfast was a grab & go continental and no housekeeping services. If we needed fresh towels we had to ask. We were staying for 3 nights and it would’ve been nice to at least be provided with cleaning wipes and garbage bags. The deluxe Mountain View/Courtyard room was VERY tiny for 3 adults. The room is dark and could use an update. There was only a small rack and no closet for clothes. The shower had no shelf or ledge for toiletries, which was inconvenient. What was…
The quirky hotel is charming. Located away from the hustle and bustle but so convenient to everything. It’s very scenic and comfy - nice clean rooms, balcony or patio foe each room, lovely outdoor spaces including pool and fire pits. We loved being in Building F which was close to pool but not on top of it. It’s certainly not a luxury resort but a great vacay place.
This motel is very tired. Dirty carpets throughout with hallways that were not vaccumed during our three night stay. Both ice makers in the main building are inoperable and the explanation was "we got hit hard this morning" (demand for ice) that was total bs. There are many other cleaner places to stay in the Sedona area. Walking distance to the Hudson restaurant was a plus.
I would not recommend staying at the Arabella. Online pics are not representative of the rooms. When we arrived, the room was dank smelling and both the bathroom faucet and toilet were leaking. I told the front desk and was assured maintenance would correct the problems. That never happened. Pool and spa were dirty and needed assistance. For $450/night, I expected a much better experience.
Extremely disappointed. Hotel is old and run down and in need of remodeling. Outside is cute and charming. Rooms are not that clean and bathrooms are horrible. Knew walking in that it was a bad choice when the ball way carpets were dirty in many places. I researched for months trying to find a hotel for a rare getaway and I’m so upset right now. We are supposed to stay again tomorrow. Just put me in a rotten mood.