We really liked the amenities and layout of the room. The pool area was nice, parking and location are were convenient. Jill, Jose and Judy put hospitality at the forefront - very friendly and helpful.
New, clean, beautiful hotel. Nice outdoor pool area with bbqs and shady area. Typical Residence Inn room. Good Marriott beds. Good breakfast. Loved the veggie scramble they had a few days. Hiking trails right outside your door. On the outskirts of town, but fine if you have a vehicle. Laundry is nice. Why only 4 dots? No upgraded room per Marriott rules. Before checking in, I went online and attempted to reserve two 1 bedroom units (I only needed one). They WERE available (of course that means at least two were available for my week long stay). The woman who checked me in wouldn’t smile to save her life. No upgrade for you (Seinfeld), then gave me the worst room in the house next to a loud ice machine, no views and very far from and inconvenient to parking. After hauling all my stuff up there, I asked to change rooms which they did. The new room was better located with a balcony and views, but of course, still an efficiency. In addition, $18/day parking is gouging pure and simple. You are out in the middle of nowhere. Ridiculous greed. The rest of the staff were better than my check in. In fact, while hauling a heavy, filled cooler with a bag on top, a guy mopping floors actually asked if he could help me carry all my stuff. I declined but was impressed. My second load, another guy asked if he could help. I don’t believe I’ve ever had that happen in my many years, even in the nicest hotels. Good training and even better execution. Kudos to both those young men. I’m sorry I didn’t get their names. I’ve tried to be fair and tell the whole story. The price is insane, but it is Sedona and you don’t have to stay if it’s too much, so I can’t complain about that. The taxes Sedona charges are more astronomical than their vortexes. …
We have been staying this week at the new Residence Inn in Sedona, AZ. Although they have some issues to work out being new with staff, which is hard to find, they are doing a magnificent job. Everything is open including a full breakfast buffet and no other limitations. The hotel has been full since we arrived on Memorial Day. Along with the adjacent sister Courtyard Inn, they offer and exceptional place to stay out of the hustle and bustle of Sedona on the west side of the city. A rooftop deck available for all guests at both hotels at the Courtyard not only offer spectacular views, but some weekly entertain,ent as well. Many hiking trails available throughout the area and some out the back doors of the hotels. We’ll return here many times in the coming years.
Great pool and jacuzzi area. Rooms at multi-levels therefore beware, it if very difficult to get your luggage to your room, lots of stairs, and NO parking near the different buildings. Rooms perfect, Studio yet has kitchen, couch, large TV and nice bathroom. Coffee in room good and has utensils. The STAFF definitely is new since it has only been open less than 2 months. they need to get familiar with property, they have no idea what any room is like. Some room actually when you open slider or window face a wall. The rooms next to you very thin walls, hear everything. From your balcony you can touch next door neighbors. Cannot tell you which room to get very confusing Room A 140 was okay, near car and nice balcony view.
My husband left his new, very expensive watch in the room. Upon discovering it later that day, he phoned the hotel to report this matter to the front desk agent. She happily stated that Sierra, our housekeeper, turned it in to the front desk agent, and it was placed in a safe. My husband picked it up the following day. We truly appreciated Sierra's integrity.