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I’ve got to say that I have been moved to post a review of this beautiful hotel. I have stayed in five-star resorts across the country so to post a review for the first time in a long time means there’s something worth saying. I...More
Response from TeamMarriott, Manager at The Phoenician, A Luxury Collection ResortResponded 2 days ago
Thanks for evaluating your stay at The Phoenician. We are delighted you were so pleased with the quality of our service and that you had a relaxing experience at our newly renovated three-story spa. Even though we are in the hospitality business, it...More
Spent the day at the spa and it was amazing/relaxing. Looking forward to going back again.
The spa building is relatively new and stand alone from the rest of the hotel. The best part of the building is the full size pool on the roof....More
2 Thank Chinoischick
Response from TeamMarriott, Manager at The Phoenician, A Luxury Collection ResortResponded 6 July 2018
It is a pleasure to read that you enjoyed our newly renovated three-story spa and that had the relaxing experience you deserve. We are very proud of our attentive and well-trained staff who love pampering our spa guests. We will share your nice...More
Stayed here 3 nights for a company meeting. Had a nice room on the froubd floor up against the hill to the north overlooking the cactus garden.
Huge room and spotless bathroom. Meals we had (catered to about 500) were excellent. The margaritas in the...More
Stayed here for a work conference. Drop off at door, staff takes car. Entrance gets crowded. Huge complex. 7 pools, multiple hot tubs. Pools are open 24/7. Swam for hours alone.
A/C was not cool enough in room. Actually had to buy a fan. But...More
Thank Matthew W
Response from TeamMarriott, Manager at The Phoenician, A Luxury Collection ResortResponded 3 days ago
Dear Matthew W,
Thank you for being our guest at The Phoenician while you were here for a conference. We are so glad to know that you had a loved our refreshing pool and had a wonderful time with us. However, we are sorry for the issues you...More
Before I wrote this review I did write a letter to the Marriott Hotel and did not get a reply back of the concerns that should be addressed
My daughter and I went for high tea
We have been to other places and countries for...More
Thank Stella P
Response from TeamMarriott, Director of Public Relations at The Phoenician, A Luxury Collection ResortResponded 1 week ago
Dear Stella P,
We appreciate you sharing your concerns, and deeply regret that your experience was not of the standards our tea guests have come to expect and enjoy during the last 30 years. Being located off of the newly remodeled main lobby, unfortunately insects...More
Response from PhoenicianManager | Property representative |
Thank you for your question. Yes, The Phoenician just completed an expansion to its Kids Zone at The Phoenician Pools, with a new treehouse and waterslide complementing the existing splash pad. In addition, the Funicians... More
Thank you for your question. Yes, The Phoenician just completed an expansion to its Kids Zone at The Phoenician Pools, with a new treehouse and waterslide complementing the existing splash pad. In addition, the Funicians Club offers supervised half-day and full-day programs (for a fee) for children 5-12 years-old. The Night Owls program allows parents a "night out" to dine at the resort, while children enjoy dinner and supervised activities. This program is provided for up to 2 children per family per night (5-12 years-old) -- and is included in the resort fee.