JW Marriott Phoenix Desert Ridge Resort & Spa
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Room & Suite (480)
Pool & Beach (236)
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 22/05/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Phoenix Desert Ridge Resort & Spa
Updated 22/05/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 187 hotels in Phoenix
Location
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GreenLeaders GreenPartner
Reward yourself with a getaway beyond imagination at the newly transformed AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa. Whether here for a family vacation, business meeting, romantic getaway or special event, discover refreshment at one of our five sparkling pools, complete with a lazy river, thrilling waterslide, private cabanas and exclusive poolside suites in Phoenix, Arizona. If wellness is on the agenda, 17 pickleball courts, two championship 18-hole golf courses––designed by Arnold Palmer and Nick Faldo––and the rejuvenating Revive Spa await. From delicious breakfast buffets to yummy poolside fare, when it’s time to refuel, you’ll find something to satisfy every appetite at one of our six restaurants––including the temptations of celebrity chef Angelo Sosa at our newest culinary addition, Tia Carmen. And at the end of each fulfilling day, relax in the reimagined comfort of your guest room or suite while you enjoy the breathtaking view from your floor-to-ceiling windows of the mountains, golf course or resort pools.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Babysitting
Paid public parking on-site
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Vending machine
Poolside bar
Golf course
Tennis court
Aerobics
Patio
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Hand massage
Head massage
Manicure
Massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Location
Full view
44Car recommended
Grade: 44 out of 100
22Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
5350 East Marriott Drive, Phoenix, AZ 85054-6147
Getting there
Car HireSee all Phoenix car hire
3313Reviews110Q+A100Room tips
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Popular mentions
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Most Recent
As the title suggests, this property is FANTASTIC if you are travelling with kids. Between the Lazy river and other activities, there are lots of ways to keep little ones entertained. That being said, if you don't like children or want to avoid them, think twice about staying here. There are very few adult only spaces, and most of them require paying a premium to access. This makes it challenging to get away from the noise and distraction of kids. That aside, my junior suite was absolutely beautiful, the onsite restaurants were phenomenal, and the fitness centre rivalled many full service gyms. Staff were welcoming and made my experience and overall positive one!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 3 days ago
Dear TayG88, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the remarks and are glad you liked our inspired service, on-site restaurants, Revive Spa Fitness Center, and spacious accommodations. However, we regret the inconvenience you experienced due to noise from other guests. We look forward to seeing you again on your next visit to our beautiful city. Best Regards, Brianna Duerr Guest Experience Specialist
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Beautiful resort with plenty of amenities for business travelers and families. The buffet breakfast at Tia Carmen was not to be missed. Every staff member we interacted with was top notch, especially at the pool area. The rooms are spacious and clean. THe ballrooms and meeting areas are wonderful for a large group, with meal service being especially plentiful and speedy. All around great place for business and pleasure, even in the off season.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: The covered seating in Griffin Bay is worth the rental fee to stay out of sun and get special...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 1 week ago
Dear bushes5, Thank you for choosing JW Marriott Phoenix Desert Ridge Resort & Spa for your business. We appreciate the flattering remarks and are glad you enjoyed our comfortable accommodations, friendly service, and premium amenities. We are committed to quality and craft and are pleased knowing our breakfast buffet at Tia Carmen was the highlight of your visit. We look forward to welcoming you again whenever your travels bring you back to the area. Best Regards, Brianna Duerr Guest Experience Specialist
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+1
Can I just say how blown away I am about our recent experience at the JW Marriott Desert Ridge. It was my Daughters 10th birthday and we did a girls get away with my sister and her daughter. It started with Matt Miller and her birthday surprise. He came to the room and brought ice cream , sparkling cider and chocolate. Should I say this was just the beginning of these girls living there best lives. The next few days Matt Miller , Josh Ruano, Fabiol Rushani , Andriy Vasyutyn , and Sherry Rillera made the next 2 days unforgettable. They served , checked in and showered us with love. The last night we were there my sister and I enjoyed some sangria and watched the girls make Sheryl Temples that were left in our room for the girls to make with flowers. I felt like they were part of your family. Everything was amazing. The view , clean room and amazing staff. The girls are already planning there next trip. Matt thank you and your team from the bottom of our hearts. You made our experience magical.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 1 week ago
Dear melissabR4790NC, It was a pleasure to be a part of your daughter's 10th birthday. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with all of them, especially the associates mentioned, and thank them personally. We are glad you loved our gracefully appointed rooms and the beautiful views. Thank you for sharing your excitement about returning; we look forward to hosting you all again at JW Marriott Phoenix Desert Ridge Resort & Spa. Best Regards, Brianna Duerr Guest Experience Specialist
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Oh wow where to begin. This place was amazing from the very beginning. From check in to check out it was fantastic. The staff are super helpful and friendly. The grounds are amazing and beautiful views. The swimming pools are fun and relaxing. The room was big and comfortable. Special thanks to Tracey at the front desk. Fabiol R , Andriy V. And Josh R for in room dining service and huge thank you to Mr. Matthew Miller for helping to coordinate our special weekend. Mr. Matthew Miller even helped us on his day off. Imagine that, working to make our trip amazing while you're on your day off. That's such dedication! You all were amazing. Each one them made our anniversary stay so wonderful that we decided to extended our stay, that's how amazing it was! They went out the way to make our stay memorable and wonderful. We will definitely be going back. We were there from 6/25-6/28…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 1 week ago
Dear 359brandone, Thank you for the kind review and for choosing JW Marriott Phoenix Desert Ridge Resort & Spa for your anniversary. We love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide genuine, tailored service to inspire and shape your journey. We will enjoy sharing your kind comments with all of them, especially the associates mentioned. We are glad you liked our comfortable accommodations and premium amenities. It is always a joy to hear our guests are excited about returning; we look forward to welcoming you both again. Best Regards, Brianna Duerr Guest Experience Specialist
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Hotel itself is very large but seems mostly empty. Undergoing renovations in the main lobby area and some of the rooms. Check in took over 4 hours and after traveling for 10 hours by plane, this was extremely annoying, given that the hotel was clearly under booked. Pool area is where most people gather it seems. There is a very small water park for the kids which includes one slide (very small) that goes into their lazy river. It is very lazy. The pools with the cabanas are a little nicer but they are outrageously priced, even when not rented to capacity. On top of the cabana charge there is an automatic 20% service fee that goes into a general pool for all the staff, then you must tip out your cabana server on top of that. For a midweek $500 cabana, that is over $600-750, depending on how you tip. South beach prices are less than that. I’m addition the food is really pricey. For a place that has a “water park” and advertises towards kids, the choices are extremely limited for them. The pool menu has 4 items, with chicken fingers and fries being $18.00. The patio dinner menu has no kids menu advertised at all but you can request chicken finger at least. Given the extremely hot Sun, the cabana was the way to go for us, but just be prepared for the sticker shock and limited choices. Rooms were standard. Nothing exciting to write about. I had a pool view 2 Queen which served its purpose but it has too much furniture in it for such a small room. It has a small round table shoved under the attached dresser rail because there is no where else for it to go and one chair. There is also a useless chaise lounge in the room in a very awkward position that you can’t even access, it just takes up space. Beds were comfortable however. Showers were nice. Overall the kids had a decent time playing with other kids and trying something new. Not sure I would return however.…
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Watch out for the service fees on the cabanas in addition to the rental fees. Limited choices on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 1 week ago
Dear Wander17534824070, Thank you for being our guest and for taking the time to share your comments. We are pleased you were satisfied in general, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Best Regards, Brianna Duerr Guest Experience Specialist
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Brandon was super accommodating. I was dressed for business and he even brought a towel for me to sit at a chair by the pool bar so I wouldn’t ruin my white dress. Very knowledgeable about the area and kind. Shout out to Alejandro and Sammy Kaplan also!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 1 week ago
Dear Culebr, Thank you for being our guest at JW Marriott Phoenix Desert Ridge Resort & Spa. We love knowing you had a great visit and that our associates left an excellent impression. They work tirelessly to provide genuine, tailored service to inspire and shape your journey. We will enjoy sharing your kind comments with Brandon, Alejandro, and Sammy; we appreciate you mentioning them by name. Thank you again, and we look forward to accommodating you soon. Best Regards, Brianna Duerr Guest Experience Specialist
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+1
We enjoyed the JW during our stay this past week in Phoenix . We travel as a family of 5 so we stayed at the Canyon Villas but as guests there we were able to use the pools at the JW. The property is magnificent . The pools overlook a desert golf course which overlooks a scenic mountain range . The water features throughout the property mimic the natural beauty of the area. There are multiple pools and a Lazy River. The pool bar offers drink and food service - we highly recommend the nachos with chicken and the tacos . If we were to travel again as a a couple we would for sure stay here . The on-site restaurants are also excellent , the gift shop well appointed , and the Starbuck’s onsite was great for early morning pre-pool stops .
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 2 weeks ago
Dear Michelle J, Thank you for sharing your visit to JW Marriott Phoenix Desert Ridge Resort & Spa. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We appreciate the flattering remarks and are glad you loved our inspired service, premium amenities, and dining at the on-site restaurant. We are thrilled to read that you have already decided to stay with us and look forward to hosting you both again. Best Regards, Brianna Duerr Guest Experience Specialist
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+1
Recently my husband had work that brought him to Phoenix, and once I found out where he booked, I of course wanted to join. I am a stay at home mom to two kids (4.5 and 2 years old) and am always looking for a family friendly resort in Phoenix. Some of the boxes that a hotel needs to “check” for our family include: child friendly amenities, clean and fun pools, helpful staff, and dining options on site. The JW Marriott Phoenix Desert Ridge literally has it all! -Check in/Lobby/Bell Desk: Our check in was smooth and my husband’s interaction with the front desk staff was amenable without being overbearing or ingenuine. We used the bell desk later on in our stay and IAN was not only kind, interacted with my children wonderfully, but was efficient and went above and beyond to load up and tag our things quickly. Ask for him when you stay! -Staff: I cannot shout our gratitude and amazing experience loud enough! This is one of the many ways the hotel exceeded our expectation, and we travel a lot. We never passed by anyone that didn’t stop what they were doing to smile and greet us. Each staff member appeared hard at work and working as a team between the restaurant staff, pool members, and family escape. The employees that really made our visit special with exemplary customer service, kindness, and a genuine goal to help, include in no particular order: ~Front Desk-Tracey ~Tia Carmen-2 gentlemen servers ~Pool-Devin and Courtney at the main pool, Tori at the Lazy River Day Suite ~Family Escape-Cheyenne, Mia, and Terry (also a concierge who greeted and interacted with me in the lobby on one of the days) ~Room Service-On one of my evenings after returning into the downstairs restaurant/sitting area after making s’mores with the kids, I was greeted and checked in on by MATT MILLER. We shared a very pleasant conversation and I couldn’t stop gushing at how perfect the stay has been, how we had found each of the staff above par (a treat in Covid times) and how much I was looking forward to sharing my experience and feedback online and to Marriott. That night I found a personal letter slipped under our door detailing a surprise that Matt lined up for us. Matt organized an amenity tray delivered to our room which included chef prepared snacks (the chef found and prepared eggplant (and gifted one of their 3 to bring home) after I had mentioned I love zucchini blossoms, and saw vegetables in their beautiful garden) and drinks in line with our culinary preferences and a beautiful floral arrangement (days later and the flowers are still gracing my home). The high class and attention to detail encouraged us to extend our business stay another night and Matt even personally delivered diapers, in the right size without asking, since I was going to have to make a shopping trip due to the extension. Who does that!?! A BIG shout out to Matt and his amazing staff in the Room Service Team including: Chef Todd, Fabiol Rushani, Alex Baumann, Denza McCarthy, Bu Reh, Andriy Vasyutyn, Rhylee Overson, and Yan. You made my family’s stay a “WOW” experience (so much so we didn’t want to leave and booked another night! And we have our next trip booked as well) and I can tell you work hard, and put love into your work. Thank you for investing this effort into the hospitality experience. You have made us want to stay exclusively at your property when visiting Phoenix, and to share our experience with our business partners, friends, and family. You are an asset to the Marriott brand! -Family Escape: This was a big reason that we wanted to try this resort. The activities are varied and the staff was very kind and engaging (Cheyenne you are the best! Samson and Evelyn miss you so much already). The A.C. needs to be increased in this room as it was uncomfortable to spend a lot of time in there because it was very warm. We loved that there was a bathroom in the craft area. This space was a perfect way to break up pool time, doing a craft or playing with the blocks and being creative.…
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Date of stay: July 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 2 weeks ago
Dear cheeseburgersd, Thank you for sharing a detailed review of your stay at JW Marriott Phoenix Desert Ridge Resort & Spa with your family. We appreciate the flattering remarks, and we are glad you enjoyed our inspired service and premium amenities. We are committed to quality and craft and are pleased to know we exceeded your expectations. We will surely share your compliments with the associates you mentioned. We appreciate your recommendation and look forward to seeing you again on your next visit to our beautiful city. Best Regards, Brianna Duerr Guest Experience Specialist
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+1
Matthew Miller assistant F&B MGR is singularly the best hotel employee I have known. I say that as a young 18+ career in the airline industry, I've hired hundreds of staff members, and traveled broadly, I know what it takes to handle a consumer relationships job, what it takes to please a guest. Matthew has 100% and more of these qualities. . Thoroughness . Good will . Communication skills . Smarts! . Problem solving skills Matthew wants your guest to immerse themselves in luxury before they even check in. My interactions with Matthew made him feel like a friend to us. I hope Marriott can properly reward this unique team member. A huge thank you to Matthew M., Sherry R., Fabiol R., Andriy V. for the endless thoughtful surprises delivered (cocktails, food, flowers, rose pedals and so much more) Thank you for elevating our girls stay. It was a staycation to remember.…
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 4 weeks ago
Dear amber y, Thank you for being our guest at JW Marriott Phoenix Desert Ridge Resort & Spa. We love knowing you had an outstanding stay and that our associates left a great impression. They work tirelessly to provide genuine, tailored service that is meant to inspire and shape your journey. We will enjoy sharing your kind comments with the associates you mentioned. Thank you for the kind review, and we look forward to accommodating you again soon. Best Regards, Brianna Duerr Guest Experience SpecialistMatthew
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This was a great place for a girls getaway. The staff was friendly and the hotel clean. I do wish they had more places to eat for lunch but there are great restaurants within a 5-10 drive. I highly recommend the spa and Meritage for lunch. It was also very conveniently located near the Desert Ridge Marketplace.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 4 weeks ago
Dear traveler54171, Thank you for choosing to stay with us at JW Marriott Phoenix Desert Ridge Resort & Spa while you were here for a girl's getaway. We are thrilled to know you were impressed with the service you received from our associates and the cleanliness of our associates. We are also glad our prime location worked well for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Best Regards, Brianna Duerr Guest Experience Specialist
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PRICE RANGE
US$304 - US$711 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott desert ridge resort & spa phoenix hotel phoenix, jw marriott desert ridge resort and spa phoenix, jw marriott phoenix, marriott phoenix, phoenix marriott
LOCATION
United StatesArizonaCentral ArizonaPhoenixDesert Ridge
NUMBER OF ROOMS
950
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Claim Your Listing Frequently Asked Questions about JW Marriott Phoenix Desert Ridge Resort & Spa
Which popular attractions are close to JW Marriott Phoenix Desert Ridge Resort & Spa?
Nearby attractions include Desert Ridge Marketplace (0.9 km), AMC Desert Ridge 18 (1.0 km), and Dave & Buster's - Arcade (1.0 km).
What are some of the property amenities at JW Marriott Phoenix Desert Ridge Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Phoenix Desert Ridge Resort & Spa?
Conveniently located restaurants include Stonegrill, Roy's Restaurant - Desert Ridge, and Ocean Prime.
Are there opportunities to exercise at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Phoenix Desert Ridge Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Phoenix Desert Ridge Resort & Spa?
The staff speaks multiple languages, including English and Spanish.