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What is Travellers’ Choice?
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 22/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Phoenix Downtown
Updated 22/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#17 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The Westin Phoenix Downtown is an ideally located luxury hotel in the heart of Phoenix, Arizona conveniently situated near Phoenix's Convention Center. Onsite, our downtown hotel offers comfortable hotel rooms and large event spaces perfect for weddings, conferences, and meetings. Break up your busy day with a visit to our Lapis Terrace Pool, stay active with a Peloton bike at the WestinWORKOUT Fitness Studio, or recharge with a soothing in-room massage.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Breakfast available
Wine / champagne
Banquet room
Meeting rooms
Massage
Baggage storage
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
112Restaurantswithin 0 km
34Attractionswithin 0 km
Contact
333 N Central Ave, Phoenix, AZ 85004-2121
Getting there
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1023Reviews11Q+A100Room tips
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Hotel is in a good location. Room wasn’t ready on arrival, so I was going to get something in the lobby bar, which is advertised as open at 3, but it was closed. Same thing with the restaurant which I tried to go to later on, but it also wasn’t open as advertised. Oh well. The room was large and nice. Hate to be picky, but the hallways on my floor had huge stains in many places. Parking is a pricey $38 a day and Wi-fi is around $17 per day. Front desk staff were pleasant but maybe a bit untrained. Overall, it’s a pretty nice hotel. It has the potential to be 4 1/2 stars with the right management.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If you are a Marriott member and needing a place near the convention center, I would choose the Renaissance or the Sheraton. I had a number of issues that I tried contacting the hotel a number of times and they ignored my emails. 1. I had 2 phone charges for local phone calls for $18 and I did not use the phone. It took over a week and many phone calls/emails to find someone that would remove these charges. 2. During my stay I called several times to ask for someone to address the A/C in my room. The thermostat would not respond. It remained above 74 during my stay and above 77 on the last day. 3. The lobby is remarkably undersized for this hotel and has a very awkward orientation. The front desk is facing doors that is not the front. My uber driver dropped me off at the "front." Neither the regular door or the rotating door would accomodate 2 suitcases. I had to leave stuff outside and make multiple trips in. 4. Most hotels of this nature have a way to get coffee in the lobby or make tea. I was surprised to find no option for this. 5. I tried to use the pool as Phoenix was 117 degrees in June during my stay. The pool is extremely small. There were maybe 15 people on the pool deck area. Five of which were in the pool and this seemed overloaded. I would think this would be a stronger feature for a hotel of this size in a place as hot as Phoenix.…
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Gone downhill in the last 2 years. Not enough staff, the staff they do have don't know what they are doing. Gave them a medical test that had been hand carried internationally to mail and they lost it and after 4 tries emails, calls etc. Still no answer no accountability and they don't even care.
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Date of stay: May 2022Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel is lovely. It is open and modern. We were able to use our suite rewards through Marriott and were given a beautiful king suite. The staff in the restaurant was friendly. The problem is with the front desk staff. Upon check-in I advised I had a Marriott gift card and asked if I could leave it with them. I was told no, to turn in upon check out. We checked out after a 2 night stay and was told they could not process the gift card because the business manager was not in. I was told it was ok, not to worry, they would not officially check me out until the following day and I would receive the proper credits. I tried calling the hotel after a couple of days when I did not receive a bill. I would told to leave a message. No call back received. After 3 days I learned the hotel never ran the gift card, but instead billed my credit card for the full amounts without being given customary credit for breakfast and $25 per day incidentals. Beware!…
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sidney Kondziela, Guest Services / Front Office at The Westin Phoenix Downtown
Responded 03 Jun 2022
Good morning, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the front desk leadership team. We will work to improve our arrival experience and do our best to prevent lack of service and unnecessary fees from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sidney Kondziela Guest Experience Coordinator The Westin Phoenix Downtown Sidney.kondziela@Marriott.com 602-429-3612
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Stayed here for 4 nights. Check-in was odd since there's no parking in front of the hotel. Left the car with valet parking (side street) but no help with luggage. Room was fine but hotel has no king-size sheets. Yes! When I noticed the small sheet, I asked for room service the next day. My bed was made but again with sheets that were too small. (Picture is from second day.) I tried telling the staff at check-in, but no help. I tried emailing the hotel but all emails bounced. I asked a staff member for her Westin email and sent two emails to her directly - never heard back. Nightstand had items from previous customer - and the hotel claims they go above and beyond cleaning and sanitizing. Restaurant service for breakfast (hostess, waitress, kitchen) could not cope with the few customers who were there. The bartender was great! Made me a great cappuccino and served it with a big smile! Overall not a great experience. Won't be back. There are so many other (better) hotels in Phoenix!…
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Sidney Kondziela, Guest Services / Front Office at The Westin Phoenix Downtown
Responded 05 May 2022
Good morning, Thank you for taking the time to give us feedback, it is through guests like you that help us better as a facility. Your experience of lack of staff enthusiasm and cooperation is below our standard, and for that I truly apologize. I've reached out to both front desk and housekeeping leadership to avoid this from occurring in the future. If you have any more thoughts, concerns, or need anything next time you come to Phoenix please feel free to use me as your personal contact. Sidney Kondziela Guest Experience Coordinator Westin Phoenix Downtown sidney.kondziela@marriott.com
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I stayed here for a Thunderbird/ASU homecoming, having chosen the Westin because it was closest to the downtown campus and events. Mistake. No one at the door. No one to help with luggage. No lounge. No Bonvoy benefits to speak of (I'm Platinum). No willingness to bend on the silly resort fee that all are forced to pay. The rooms are awesome, but the experience was that of a low-end, budget property. A friend (also Marriott Platinum) stayed at the Renaissance. For the sake of an extra block, she enjoyed a lounge that was open and fully-staffed, and a full complimentary breakfast for Platinums. I made the wrong choice.
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sidney Kondziela, Guest Services / Front Office at The Westin Phoenix Downtown
Responded 27 Apr 2022
Good morning, Thank you for taking the time to give us some insight from a guest perspective. I apologize for the lack of service and hospitality you received during your stay, this is below our standard. I personally want to thank you for being a platinum member and for choosing to stay with us during your event. I hope we are given to opportunity to impress you the next time travel brings you into town. Sidney Kondziela Guest Experience Coordinator
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A bit of a rough start at the check in. Room not ready at 3:30 pm, and some less trained staff. Then, everything turned around! Room is beautiful, and Ms. Rawan Q., the Room Operations Manager left a meeting and met us in the restaurant - found us - to address and resolve our concerns. Everything handled in a few minutes, with kind apologies and recognition of our status with Bonvoy. We are again happy customers in one conversation! Housekeeping was great, front desk staff Lilly was delightful, and restaurant and bar service was good. Shout out to Christina in the restaurant for making us feel special and welcome like family. Room (suite) has floor to ceiling windows and is comfortable and lovely. Overall, was concerned about a downtown hotel for a family trip (we came to see games at the Chase Field with my 12 yo) but so happy and surprised with how good the hotel is!…
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: As others have noted, bell service is absent. Location is walkable to loads of restaurants, bars...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel room was perfect, loved the space, check in was a breeze, security was extremely helpful with my luggage. My little ones loved the pool. throughout my stay housekeeping has been courteous and respectful. My family and I had brunch on Easter at the restaurant, everything was perfect! We loved all the food options and setup. I have picky kids! One who loves breakfast and hates seafood and another who refuses to eat breakfast. the cook on the carving station was a very nice gentlemen and made conversation with my daughter even though he was busy. My husband and I were having dinner at the bar tonight, food was exquisite as expected! Not a fan of the manager in the restaurant, we felt he was being disrespectful to the bartender. Couldn't hear what they were saying as they were near the computer, but you can tell the bartender was uncomfortable. My husband asked him if everything was good. the bartender said he was okay and changed the topic.…
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Corner suites are the best!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My three night stay here was not good. My room was not available for check-in when I arrived at 5:30 p.m. (Check-in time at this hotel is 3:00 p.m.) I was told I would just have to wait -- until I encouraged the front desk agent to keep trying. At check-in, there was no acknowledgement, no thanks for being a Marriott Titanium member, and no Titanium breakfast benefit offered. My confirmed Bonvoy "Suite Night Awards" upgrade (which I’d used to be confirmed into a one-bedroom suite days in advance of arrival) was not honored, but my 3 SNA certificates that I’d redeemed for this stay are now gone. When I tried to reach out to the hotel for assistance, nobody responded to the Bonvoy app chat feature. After I texted them, I just kept waiting and waiting … but there was never any reply or acknowledgement. I then called Service Express … who said that they’d speak to the front desk and call me right back. But nobody ever called back. I just kept waiting and waiting … again. (I eventually did connect with one empathetic manager who tried to help me.) Then, on my departure day, I found multiple mistakes on my bill (I had been charged a $51/night redemption fee for using Bonvoy points for my stay, and the food and beverage credit - from the resort fee - was never credited back towards any of my food and beverage spend). I’d been overcharged, and had to request that it all be fixed. Everything seemed to be a problem. Including recovering from problems. It was all so frustrating. It really was not a good stay. As for Bonvoy benefits here (when they’re recognized or offered): - their lounge remains closed, no indication if/when it might re-open. No alternative was offered. - the Platinum/Titanium breakfast benefit is (when Bonvoy status is recognized) is limited to a very basic continental. It’s just a muffin or a bun with a drink. - The $25/day resort fee is charged to everyone - including Bonvoy elite members - even though it mostly overlaps elite member benefits. It really only gives you a daily food credit (redundant with the Bonvoy elite breakfast benefit) and ‘free’ wifi (which is 100% redundant with the Bonvoy wifi benefit). No alternatives or consideration are offered to elite members, even though that's a Marriott requirement in the Bonvoy terms and conditions. (The other things that guests purchase via this mandatory daily resort fee include a yoga class (?!), use of a hotel bicycle, a drink that was never offered, and a discount coupon book that was never provided.) - Mobile check-in did not work for me (my 5:30 pm issue) but I did notice that this hotel requires people using mobile to still stop and physically check in at the front desk before the key in the mobile app will work. (At most hotels, you can bypass the front desk and go straight to your room when you do mobile check in. Here, you still need to stop at the lobby -- negating the principal benefit of mobile check-in.) - Staffing and service remains noticeably limited. No doormen, no bell staff, front desk staffing was often limited. Very un-Westin. Given the room availability issue I had when checking in, I expect that housekeeping may be short-staffed as well.…
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sidney Kondziela, Guest Services / Front Office at The Westin Phoenix Downtown
Responded 15 Apr 2022
Good morning, Thank you for taking the time to let us know about your experience while staying with us. Your experience of unfortunately multiple misfortunes is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk and housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent such frustrations and lack of relaxation from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sidney Kondziela Guest Experience Coordinator The Westin Phoenix Downtown Sidney.kondziela@Marriott.com 602-429-3612
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If arriving by car, the valet service is not at the main entrance on East Van Buren Street - it’s on North Central Avenue. There were two signs for valet parking and had the appearance of a service entrance - not at all what you’d expect of a 4-star hotel. To make matters worse, there was no luggage service. We were given a luggage cart, had to unload our car ourselves, push the cart to the lobby, and then push the cart to the elevator and then to our room. Again, not the kind of service you’d expect. Also, the front-desk clerk failed to give us instructions (as well as others) on how to use the key card to activate the elevator and allow it to access the hotel room floors (above the 11th floor), causing us and others to stall at the 11th floor - poor system. Noticed later that another clerk gave full instructions on how to access the elevator - poor training, I suppose. Nice pool but was not available to use for one day because it was reserved for a corporate party from 9am to 9pm. The hotel restaurant is Jacy & Dakota’s, which has a good breakfast menu but a limited and not particularly interesting dinner menu - much better to walk a few blocks to one of the local restaurants. On the plus side, the room was nice but, overall, not a 4-star hotel.…
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Date of stay: April 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sidney Kondziela, Guest Services / Front Office at The Westin Phoenix Downtown
Responded 15 Apr 2022
Good morning, Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of hospitality is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent lack of communication from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sidney Kondziela Guest Experience Coordinator The Westin Phoenix Downtown Sidney.kondziela@Marriott.com 602-429-3612
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PRICE RANGE
US$207 - US$322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin phoenix downtown hotel phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
242
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Claim Your Listing Frequently Asked Questions about The Westin Phoenix Downtown
Which popular attractions are close to The Westin Phoenix Downtown?
Nearby attractions include Orpheum Theater (0.4 km), Wells Fargo Museum (0.4 km), and St. Mary's Basilica (0.3 km).
What are some of the property amenities at The Westin Phoenix Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at The Westin Phoenix Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Phoenix Downtown?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Phoenix Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, Breakfast Club, and Blue Hound Kitchen & Cocktails.
Are there opportunities to exercise at The Westin Phoenix Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at The Westin Phoenix Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Phoenix Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Phoenix Downtown?
The staff speaks multiple languages, including English, Spanish, and Chinese.