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Sante Hotel & Spa

189 reviews
#10 of 14 Hotels in Paarl
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Traveller (137)
Room & Suite (84)
Pool & Beach (19)
Overview
  • Excellent30%
  • Very good19%
  • Average21%
  • Poor16%
  • Terrible14%
Travellers talk about
“spa facilities”(3 reviews)
“bird life”(3 reviews)
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Reviews (189)Write a Review
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1 - 5 of 185 reviews
Reviewed 13 September 2017 via mobile

Went to the Spa for a couples retreat.... it was very poorly organised.... tried to separate the couple's treatment and then got the feeling that this was all a little too much effort to deliver. Ended up being shoved into a group setting that was...More

Thank Nick C
Reviewed 31 March 2017

The only good things were the lovely location and the spacious room. Bear in mind when you read this that this place is supposed to be 5 star! The only lift was out of order. The phone in our room was broken and couldn't be...More

1  Thank ScouseMad
Response from Hote1Management, marketing coordinator at Sante Hotel & SpaResponded 3 April 2017

Dear Guest Thank you for taking the time to write a review and we apologize that the General Manager had never gotten back to you. He will be contacted to ask why this is the case and be made sure to contact you for another...More

Reviewed 28 March 2017

Entrance to the hotel is a nightmare. Security process requires your drivers licence and while most will have it, if you do not, you may not get in so easily. Welcome at reception was fine. The lift that was broken in other reviews is still...More

Thank vivzer
Response from Hote1Management, Manager at Sante Hotel & SpaResponded 31 March 2017

Dear Valued guest , thank you for your feedback on your recent stay at Sante Hotel and Spa . We are apologise profusely about the poor reception received at our hotel , we will definitely address this with corrective actions urgently . Again we value...More

Reviewed 14 March 2017

I'm copying the complaining email I sent to the hotel and the hotel group - they have not bothered to reply! I am so disappointed to be writing this email as I was looking forward to a perfect honeymoon. A couple of days of relaxing...More

1  Thank russellvixen
Response from Hote1Management, Manager at Sante Hotel & SpaResponded 17 March 2017

Dear Victoria , thank you for your valued feedback , we have communicated this to our National OPS Manager for further action. Kind regards Management & Team Sante Hotel & Spa

Reviewed 3 March 2017

So when I booked this hotel - it said there was wifi and on arrival I was informed there is no wifi in the rooms and you have to sit in public areas for access to the internet which was extremely annoying. Additionally, the breakfast...More

Thank Kalika S
Response from Hote1Management, Manager at Sante Hotel & SpaResponded 17 March 2017

Dear Kalika , thank you for your feedback on your recent stay at Sante Hotel and Spa . We apologise profusely about the poor reception received at our hotel , we will definitely address this with corrective measures urgently . Again we value your continued...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$115 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Paarl
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$115 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Paarl
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (137)
Room & Suite (84)
Pool & Beach (19)
Dining (13)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Pick another hotel!"
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"not appropriate if you need WIFI"
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"Ask for room overlooking pool as opposed to courtyard."
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"Outside suites would be quieter but you have much more bird life."
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