Maybe it was that the running of everything - from check-in to waitering to barman duties - at the Surval Boutique Olive Estate was left to only one person while the rest of the staff, including the chefs, took the weekend off because I can rate our disappointing experience as a two star: A ⭐ for Jacques Boshoff who tried his best to be attentive and another ⭐ for the muesli at breakfast. ✔ for a lovely big bed and soft pillows ❌ for the 2 sachets (only two!) of coffee in the room (rusks or biscotti would be a welcome addition to the morning coffee tray) ❌ for a shower that was clogged and eventually overflowed ✔ for a lovely olive tasting platter - the olive chutney is seriously good! ❌ cold calamari and chips are never enjoyable ❌ the veggies that were served with the pepper-crusted steak... I have no words. It was so bad. Was it a packet of mixed frozen veggies that was quickly popped into the microwave? No salt, no taste, no imagination. Bland and boring. ❌ Waffles need to be crispy on outside and fluffy on the inside. A dry waffle is a waffle that needs to be chucked in the bin because no amount of syrup will fix it. Please also keep in mind that some guests prefer cream with their waffles and a "sorry but we only have ice cream" when you serve it will not do. Tell people beforehand. ❌ No juice at breakfast table. ❌ Table not set up for dinner and breakfast. We had to ask at reception for cutlery. ❌ Such a lovely big fireplace in the bar area - how about lighting it to create a welcoming ambience when you expect guests for dinner? It was cold, we had to light the fire ourselves, and then we were told there is no more wood. ❌ Eggs Benedict are usually served with a dollop or two Hollandaise sauce. Although the eggs were perfectly poached, the breakfast was swimming in a watery mustard-flavoured sauce that probably came from a squeezy bottle of buy one get one free cheap imitation sauce. Discoverctwc #DiscoverCTWC…
Surval was such a treasure find and the lushness, serenity and beauty of the property was simply amazing! Jacque and Ashley were beyond amazing and so helpful with surrounding attraction directions. We'll be back in a heart beat xx
stayed just one day/overnight on garden route trip with Ilios. Delighted with all the facilities --great rooms and grounds with nice pool etc. Quiet as low season but great food and service.Would expect it to be lively in high season as outdoor BBQ facility there and big outside stage area suggests active entertainment etc.C.hapel on grounds for weddings
Beautiful property in the midst of lush Olive farm. Rooms are large and spacious, contemporary style. They have great staff, always with a smile on their face, passionately trying to help guests experience a memorable stay. Lunch was excellent, super tasty and fresh (stuffed chicken breast and Mornay sauce with some panna cotta. This is a must visit place if you are in this area, especially when you are on a road trip. Beautiful!
This is a 4 star rated establishment.The rooms are 5 star,large and very comfortable.Breakfast was superb and central location as to Canco Caves.Highly recommended.You are next door to Buffelsdrift Lodge and worth having a sundown visit for dinner.