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Waterfront Drive, Knysna 6571 South Africa
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Traveller (438)
Room & Suite (174)
Dining (18)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel by Marriott Knysna Quays
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 32 in Knysna
Location
Cleanliness
Service
Value
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Free breakfast
Tennis court
Taxi service
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Outdoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Afrikaans
Hotel links
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1115Reviews17Q+A100Room tips
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Milin Mehta wrote a review May 2022
Vadodara, India50 contributions24 helpful votes
The staff is not very friendly and do not have welcoming nature. Not impressed. Further, they reserved the whole restaurant for a tourist group and the guests were left stranded for dinner. In the common restaurant for breakfast they had special items for a group and it was in the middle of the buffet but normal guests were repeatedly told not to use it. This was rude and insulting. It took lot of time for the porter to come for the luggage. Generally very unwelcoming approach. I
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Date of stay: May 2022Trip type: Travelled
Room Tip: Ensure you reach in time and check whether they are making restaurants available. Take 2nd floor...
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 15 May 2022
Dear milinmehta, Thank you very much for taking the time write your review, I would like to ensure you that this is not the standard we as Protea Hotel by Marriott Knysna Quays offer. As for dinner, we do not offer dinner service at our Hotel, we refer our Guests to the Waterfront Restaurants. Once again thank you for staying with us. Safe Travels! Kind Regards Paul Fielder General Manager
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Graunya B wrote a review Apr 2022
Rhyl, United Kingdom46 contributions20 helpful votes
This is a wonderful hotel right on the lagoon. All the staff were friendly and professional from the moment we arrived to the moment we left. Breakfast was abundant with a vast variety ranging from cearal, fruit, pastries to a full English. Staff were helpful and attentive throughout. Rooms were a good size and have both UK and SA plugs which was great as we were visiting from the UK however, no USB plugs available in the room. Lovely bathrooms with bath and seperate shower, plenty of towels for the number of guests in the room.. The hotel is fresh and well maintained and situated near a good variety of restaurants
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Date of stay: April 2022Trip type: Travelled
Room Tip: Secure parking available at £30 a day
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 04 Apr 2022
Dear Graunyab, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. We are happy to know you enjoyed your stay with us. We happy to know you enjoyed our breakfast as well as the pool area. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager
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The forever traveller wrote a review Mar 2022
Newport, United Kingdom7186 contributions483 helpful votes
+1
The Marriott protea is our favourite hotel and this is our second visit. Fantastic location right on the harbourside with a lovely pool and great staff. Room 234 was in a good place near the stairs and lift and overlooking the pool. It had a magnificent king-size bed which was extremely comfy. While it didn’t have a balcony there are rooms nearby for an extra cost. Secure parking is available right outside the hotel in its spacious car park for a few extra rand per night. Friendly and helpful staff throughout our stay and Chester at the bar is a real fun character. Pool was nice and quiet at our stay and we loved relaxing there. The breakfast was good with all hot food cooked to order. We walked up the Main Street in Knysna on a few occasions and found some good pubs and restaurants with Anchorage probably the best. It’s also an easy walk across the bridge to pleasure island which has some good views and eateries. When we return to Knysna there really is no other choice but to stay at the protea for us. Thoroughly recommended.
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Date of stay: February 2022Trip type: Travelled
Room Tip: Room 234 good value
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 24 Mar 2022
Dear JP070766, Thank you for taking the time to review us after staying with us recently. We hope to welcome you back to the hotel in the near future! Kind Regards Paul Fielder General Manager
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Maruska E wrote a review Mar 2022
3 contributions2 helpful votes
1. The reception staff is incredibly friendly, helpful, professional and efficient. 2. The location of the hotel is perfect and the outdoor heated pool is magnificent. 3. Some of the staff (not all) during breakfast were incredibly friendly and helpful and went out of their way to assist, especially Enrico. He is an example of excellent customer service! Disliked · 1. The bed was horribly uncomfortable with a very poor quality, sunken in mattress that caused me incredible back pain during my holiday and ruined my enjoyment of my stay there. There were also bed bugs that bit me all over my stomach and front side and every morning I woke up with fresh new insect bites. 2. There was an ant infestation in our room, which was incredibly annoying. 3. The kitchen manager on duty (I don't know her name) provided poor and pathetic service. Despite me phoning the hotel and emailing the hotel beforehand to arrange for special dietary requirements during breakfast, the execution of my special requirements was very poor. There were several times that I went down to breakfast with limited time to eat due to time constraints (I had medical appointments in Plettenberg Bay) and then my boiled eggs and my peeled and sliced fruit were not prepared at all. The young lady at the desk taking our room number for breakfast looked miserable and as if she hated her job. She would barely greet us and literally turned her back on me and walked away when I confronted her about the lack of service and the lack of preparation of my special dietary requirements. She would give me a nasty, irritated look and shrug her shoulders and tell me that she "doesn't know nothing about what goes on in the kitchen", instead of inquiring what my problem is and how she can help. The pathetic service which I solely blame on kitchen management resulted in me having quite a rushed and unpleasant breakfast several times because they did not do as I asked them repeatedly. This was shocking and disappointing, to say the least. The kitchen/restaurant manager also had a very poor attitude and most of the time she was absent and not there to supervise in the first place. I don't understand why they couldn't carry out simple request which I asked for repeatedly. 4. The housekeeping management failed to inform the rotating cleaning staff of my special requests for the room and during the last 2 days of our stay, the cleaning lady kept removing the extra towels in the room after cleaning, resulting in me having to phone reception repeatedly to request the extra towels again. 5. The Wifi connection was quite poor.
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Date of stay: March 2022
Value
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 14 Mar 2022
Dear MaruskaE3, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager
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Samantha wrote a review Feb 2022
Johannesburg, South Africa4 contributions
The hotel itself is in a great location, right on the waterfront and within walking distance to a few restaurants Gorgeous outdoor heated pool to relax at, towels provided Breakfast was great with a little something for all taste buds; strict covid protocols adhered to by all staff The staff we AMAZING! Sooo friendly and nothing was to much trouble. This is often lacking, so was refreshing to experience 5-Star service Rooms are comfortable, with 2 double beds, great view of the waterfront, mini-fridge and a Smart TV. Floor space is a little limited (due to 2 beds) so we had to be creative with our suitcases Parking available onsite at an additional R30 per night
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Date of stay: February 2022
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Sleep Quality
Room Tip: You MUST opt for the lagoon / waterfront facing room - well worth the little extra as the view is...
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 28 Feb 2022
Dear SamanthaLeeEllis24, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager
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Muhammad Ebrahim wrote a review Jan 2022
Trichardt, South Africa2 contributions
Great hotel. The breakfast was lovely with a great variety of foods. Halaal options were provided and we were comfortable throughout our stay. Close to the city centre and beaches not too far. Friendly staff, lovely heated pool and good atmosphere.
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Date of stay: January 2022Trip type: Travelled
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 04 Feb 2022
Dear mdramiz22, Thank you for taking the time to review your recent stay at the Protea Hotel by Marriott Knysna Quays! Guest feedback is an essential part of if we are doing well and what areas we need to improve on. Your positive feedback has been shared with the Team and we look forward to welcoming you back in the near future! Kind regards
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ewottermann wrote a review Jan 2022
Johannesburg, South Africa436 contributions81 helpful votes
Nice hotel in a beautiful location on the waterfront in Knysna. Clean and well serviced we enjoyed our stay. Unfortunately no dinner service, which was a bit disappointing. The staff are super friendly and efficient. Breakfast can be improved with the selections sparse agains comparable hotels.
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Date of stay: January 2022Trip type: Travelled
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 05 Jan 2022
Dear Egmont O, Thank you so much for reviewing the Protea Hotel by Marriott Knysna Quays. We sincerely appreciate your feedback and please be assure that I will share your feedback with the rest of my team. We hope to welcome you back again to the hotel in the near future. We wish you and your family a safe and happy Festive Season. Sincerely Paul Fielder General Manager
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tsholofelod2016 wrote a review Dec 2021
Pretoria, South Africa7 contributions2 helpful votes
My husband booked this hotel for the last night after our vacation because the place we stayed at we fully booked for the last day we had to go back home The hotel is cramped, the bathtub was greasy and not cleaned. the floor had stains like urine in the bathroom. I had to ask for soap to clean the bathroom before we could use it as I was told the house keep was not available at that time
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Date of stay: December 2021Trip type: Travelled
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 21 Dec 2021
Dear tsholofelod2016 We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your recent experience has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
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jiifigment wrote a review Nov 2021
Texas35 contributions9 helpful votes
We enjoyed our two night stay here greatly! The view onto the water was very nice. The location was great! We enjoyed walking around this area. The service was nice. Laundry done here was returned in boxes, nicely folded. We would stay here again! On site parking was good.
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Date of stay: October 2021
Rooms
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 12 Nov 2021
Dear jiifigment On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager
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DAVID wrote a review Oct 2021
Vanderbijlpark, Gauteng, South Africa167 contributions83 helpful votes
We had a very nice room overlooking the lagoon. The breakfast menu was substantial and the staff friendly. The hotel does not serve lunch or dinner, but is within easy walking distance of restaurants. Overall, we really enjoyed our 4 day breakaway.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: Rooms that are Lagoon facing
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1 Helpful vote
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Response from Paul Fielder, General Manager at Protea Hotel by Marriott Knysna Quays
Responded 26 Oct 2021
Dear David V Thank you for providing your feedback after your recent stay with us at Protea Hotel Knysna Quays! It's been a pleasure hosting you and we hope to welcome you back again in future. Kind Regards Paul Fielder General Manager
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PRICE RANGE
US$85 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel knysna quays
LOCATION
South AfricaWestern CapeKnysna
NUMBER OF ROOMS
123
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Frequently Asked Questions about Protea Hotel by Marriott Knysna Quays
Which popular attractions are close to Protea Hotel by Marriott Knysna Quays?
Nearby attractions include Featherbed Nature Reserve (0.4 km), The Waterfront Knysna Quays (0.07 km), and Knysna Fine Art (0.5 km).
What are some of the property amenities at Protea Hotel by Marriott Knysna Quays?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Protea Hotel by Marriott Knysna Quays?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Protea Hotel by Marriott Knysna Quays?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Protea Hotel by Marriott Knysna Quays?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Protea Hotel by Marriott Knysna Quays?
Conveniently located restaurants include The Drydock Food Co, Freshline Fisheries, and Anchorage Restaurant.
Are there opportunities to exercise at Protea Hotel by Marriott Knysna Quays?
Yes, guests have access to a pool during their stay.
Is Protea Hotel by Marriott Knysna Quays located near the city centre?
Yes, it is 0.7 km away from the centre of Knysna.
Are any cleaning services offered at Protea Hotel by Marriott Knysna Quays?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel by Marriott Knysna Quays offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Protea Hotel by Marriott Knysna Quays?
The staff speaks multiple languages, including English and Afrikaans.