The Russel Hotel
Corner Long, Graham & Unity Street, Knysna 6570 South Africa
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Avg. R 931 /night, 9/19 - 9/20
R 966
per night
R 878
per night
R 790
per night
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4.0
#21 of 30 hotels in KnysnaLocation
Cleanliness
Service
Value
Welcome to The Russel Hotel, your Knysna “home away from home.” The Russel Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
For those interested in checking out popular landmarks while visiting Knysna, The Russel Hotel is located a short distance from St George's Anglican Church (0.1 mi) and Margaret's Viewpoint (2.0 mi).
The rooms offer a flat screen TV and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
The Russel Hotel features baggage storage. In addition, as a valued The Russel Hotel guest, you can enjoy free breakfast that is available on-site. Guests arriving by vehicle have access to free parking.
While visiting Knysna, you may want to try some ribs at one of the nearby restaurants, such as JJ's Restaurant, Tapas and Oysters, or Bosun's Pub and Grill.
If you are interested in exploring Knysna, check out some of the nearby attractions, such as Jandreart Studio (0.9 mi) and Holy Trinity Church (0.3 mi), all of which are within walking distance of The Russel Hotel.
The Russel Hotel puts the best of Knysna at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Secured parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Airport transportation
Baggage storage
Laundry service
Shuttle bus service
Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Afrikaans, Xhosa
Location
Corner Long, Graham & Unity Street, Knysna 6570 South Africa
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
31 Restaurants
within 0.5 kilometers
340Reviews3Q+A22Room tips
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Detailed Reviews
I stayed at the hotel in April for 2 nights and upon my return from taking my clients out I had noted that my room was not cleaned. My bed was made up (bit shabby) but the bathroom was not cleaned and my room was not vacuumed, my dirty towel was still hanging in the bathroom and dirty cups and a glass was still standing there. They need to ensure that guest rooms are cleaned properly. Regards Yolande
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Busiswa Mncedi, General Manager at The Russel Hotel
Responded 27 Apr 2022
Dear Yolande. Thank you for your review. I apologise for the experience you had with your room. Normally, the rooms are cleaned,towels changed and floors vacuumed. I will follow up on this and get to the bottom of it. Once again, I apologise for this. Hope to see you again next time you come to Knysna.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
no elvators to the upstairs rooms. the breakfast options are very limited .one of rooms had no cold water only hot. the staff were very friendly and helpful .the hotel is iin the centre of the town. and a few minutes walk from main road
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JUANITAJACOBS, General Manager at The Russel Hotel
Responded 08 Jan 2020
We wish you a prosperous 2020! Thank you, we are proud of our friendly, helpful staff. It is of utmost importance to us to keep our guests comfortable, and we apologise again for the unexpected water situation, that had been fixed the same day. With your next booking, request to be on the first floor, we will gladly assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent one night at The Russel Hotel. It was surprisingly good accommodation. We chose to be on the top floor and it suited our needs perfectly for the night. There are stairs that lead to the top floor and we were pleasantly surprised at the delicious breakfast that they provided the following morning. If you’re looking at well priced accommodation for a night or two, I’d recommend The Russell Hotel.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Busiswa Mncedi, General Manager at The Russel Hotel
Responded 25 Apr 2022
Dear Mr Wilson Thank you for taking time out to write this review. We are glad to hear that you enjoyed your stay as well as our breakfast. Hope to see you again when your travel leads you to Knysna.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
• Terrible breakfast with limited options, no fruit, muesli, yogurt. The options included only bacon and egg or dry porridge with milk. It would have been better to go to Wimpy;
• Walked up three flights of stairs carrying luggage with no help offered (there is no lift);
• Bath literally had a rim of soap scum, basically filthy;
• The fridge was unplugged and had a stinge of rotten meat, no one bothered to clean it;
• No DSTV channels only Open View;
• Rude and disrespectful receptionist;
• No air-conditioning in the room;
• Room opposite of an old age, no privacy at all;
• Poor ventilation in room.
• Walked up three flights of stairs carrying luggage with no help offered (there is no lift);
• Bath literally had a rim of soap scum, basically filthy;
• The fridge was unplugged and had a stinge of rotten meat, no one bothered to clean it;
• No DSTV channels only Open View;
• Rude and disrespectful receptionist;
• No air-conditioning in the room;
• Room opposite of an old age, no privacy at all;
• Poor ventilation in room.
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Review collected in partnership with this hotel
Date of stay: July 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in a family room here in a pinch with wife and 2 kids for a week. The family room was big enough for the kids to run around and still all be contained and safe. The 2 single beds were very firm (too much for my liking), but overall everything was good value for money.
Have to commend the staff, particularly the reception staff over this period - they were incredibly friendly and accommodating, and were happy to help entertain our toddler while we had breakfast - going above and beyond in this case.
Have to commend the staff, particularly the reception staff over this period - they were incredibly friendly and accommodating, and were happy to help entertain our toddler while we had breakfast - going above and beyond in this case.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When we arrived at the hotel we were greeted with a smile, however when checking in we were told that our reservation can be seen on the extranet but not on the res system even though I chatted to the hotel after making the reservation.
We were then taking to the room, which was not the room we booked or saw on Booking.com, we even checked the pics and the room was definitely different, but alas it was clean and liveable for the 2 nights stay,even though hubby and I slept in the single bed rooms as it felt weird that our 5 and 6 year old had to sleep at the main door of the room and be a little way away from us. Hot water in our room was also an issue but the staff was happy to sort that out.
Breakfast was great, really really enjoyed it.
We were then taking to the room, which was not the room we booked or saw on Booking.com, we even checked the pics and the room was definitely different, but alas it was clean and liveable for the 2 nights stay,even though hubby and I slept in the single bed rooms as it felt weird that our 5 and 6 year old had to sleep at the main door of the room and be a little way away from us. Hot water in our room was also an issue but the staff was happy to sort that out.
Breakfast was great, really really enjoyed it.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay was excellent. We got a call while we were on our way, shows they cared about us. Staff were friendly and helpful. Maybe they can consider providing a meal especially for guests coming in late and the other restaurants are fully booked or closed especially during the festive season, some small service with no big variety.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was not happy with the limited breakfast that did not cater for the nonpork eaters. The only and one and only one meaty item on the breakfast was pork rashers as a result my whole family (the five of us) had to live with that flimsy breakfast with no meat item at all for 5 days. At least one beef or chicken sausages would have made a huge difference.
I also could not enjoy my muesli because the yogurt was stretchy or stringy, almost slimy. Please change the supplier of yoghurt or avoid poor temperature control. As a result, I only ate brown flakes and milk.
The other lady, the chubby lady (not Mercy) must check her attitude and remember to confirm the breakfast orders.
Other than that, the room and cleaning service was good. I also enjoyed the coffee.
From: Siv
Email: lacuordesparfums@gmail.com
I also could not enjoy my muesli because the yogurt was stretchy or stringy, almost slimy. Please change the supplier of yoghurt or avoid poor temperature control. As a result, I only ate brown flakes and milk.
The other lady, the chubby lady (not Mercy) must check her attitude and remember to confirm the breakfast orders.
Other than that, the room and cleaning service was good. I also enjoyed the coffee.
From: Siv
Email: lacuordesparfums@gmail.com
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Russel Hotel
Responded 28 Jan 2024
Hi Siviwe, Thank you for choosing to stay with us and thank you for your valued feedback, I appreciate you taking the time to take my call so that i could get your feedback in detail. As explained, we value feedback of all kinds as this helps us to improve on the service we provide to our guests. I am happy to hear you found the accommodation to standard and could enjoy the coffee offered, I apologize for the fact that our breakfast that was not up to standard according to you. I have taken notice of the feedback you provided in terms of breakfast and staff. This has been taken up with the relevant parties to ensure better service in the future. Kind Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is accommodating and beautiful. Was very disappointed with the hot water issue. I had to wait for 40 minutes to get hot water to bath at night when tired from Johannesburg. That is a total turnoff to ask for a geyser to be turned on
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Review collected in partnership with this hotel
Date of stay: March 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel was in a great location. The parking was secure. Our rooms were quiet and did not hear any other guests even thought there was a school rugby tour also staying. Some contents like crockery in the room need an updating, but the rooms were clean and comfortable.
Excellent value for money and good breakfasts served.
Excellent value for money and good breakfasts served.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good day,
Thank you for your valued enquiry.
Our frist floor has about 4 steps from outside to the rooms.
Same as our breakfast area which is seperated to the rooms.
Kind regards,
Sese
"There were no visible elevators and the closer to the front desk the better the wifi."Read full review
"The wi-fi is an added advantage. The hotel is close to most amenities more especially restaurants and shopping malls."Read full review
PRICE RANGE
R 790 - R 913 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeKnysna
NUMBER OF ROOMS
18
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingTHE RUSSEL HOTEL - Now R 811 (Was R̶ ̶9̶3̶4̶) - UPDATED 2024 Reviews & Price Comparison (Knysna, South Africa) - Tripadvisor
Frequently Asked Questions about The Russel Hotel
Which popular attractions are close to The Russel Hotel?
Nearby attractions include Drupkelders Hiking Trail (0.1 km), The Art Café on Queen (0.5 km), and Knysna Fine Art (0.4 km).
What are some of the property amenities at The Russel Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at The Russel Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at The Russel Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Russel Hotel?
Conveniently located restaurants include African Bean, Bloo Bistro World cafe, and Olde's Pub and Grill.
Does The Russel Hotel have airport transportation?
Yes, The Russel Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Russel Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Knysna.
Which languages are spoken by the staff at The Russel Hotel?
The staff speaks multiple languages, including English, Afrikaans, and Xhosa.
Are there any historical sites close to The Russel Hotel?
Many travellers enjoy visiting St George's Anglican Church (0.1 km).