Clean rooms, great service, perfect location. The personnel is friendly, the hotel has that "new" feeling, lovely swimming pool area. the Garden route mall is next to the hotel, and the N2 just a wink away.
Staff were exceptional as always and cleanliness of the grounds and rooms was great. All the necessary Covid 19 precautions were in place and social distancing was adhered to. Another great stay at Town Lodge.
Alicia on reception was very nice and efficient. The room was clean and fresh, the bathroom clean and the shower had lots of pressure and room. The new 'hair bar' is a great idea, saves waste and is easier to use than tubes or liquids. This is predominately a business type of hotel so the desk in the room with the three different socket types is another good idea. Breakfast was nicely done so all in all a comfortable business trip. The location has some other restaurants to chose from, mostly family franchise types otherwise it is a 15 minute drive to the town.
We stayed for one night on our way from Cape Town to Port Alfred. The reception staff were friendly and very helpful. There is no restaurant for evening meals but you can order food to be delivered in from local food outlets. You can either eat in you room or in the bar/reception area.
After our stay at the town lodge in December 2019. I posted about the poor quality service we received. Since my post I was contacted by the general manager from the town lodge. Who humbly apologized in regards to the quality of service we received. I’m posting this review to let the readers know that these days you hardly hear about establishment making contact with there customers when they are not satisfied with the service they have received. Thank you Town Lodge for going the extra mile and we will book again with you in the future.
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