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Protea Hotel Fire & Ice! by Marriott Cape Town

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Traveller (358)
Room & Suite (236)
Dining (82)
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Overview
  • Excellent30%
  • Very good37%
  • Average17%
  • Poor9%
  • Terrible7%
Travellers talk about
“shark cage”(24 reviews)
“long street”(109 reviews)
“trendy hotel”(22 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Offers from Protea Hotel Fire & Ice! by Marriott Cape Town
Special Offer: 50 Shades of Fire & Ice!
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Offers from Protea Hotel Fire & Ice! by Marriott Cape Town
Special Offer: 50 Shades of Fire & Ice!
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Rooms
07 May08 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 044)
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All reviewsshark cagelong streettrendy hoteltable mountainstandard roomthe general managercable carbars and restaurantscamps baykloof streetmilkshakeswaterfrontloftsexecutiverandlaptopct
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1 - 5 of 884 reviews
Reviewed 1 week ago via mobile

We recently spent a few days at the hotel for my son's wedding weekend. The suite room was excellent with amazing space and breakfast buffet was top notch. Would just like to commmend your staff for amazing customer service and going above and beyond knowing...More

Thank loshreddy
Response from Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape TownResponded 1 week ago

Dear Loshreddy, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Fire & Ice Cape Town. It is always encouraging to hear positive feedback, particularly when it...More

Reviewed 1 week ago

Good location for getting to Cape Town’s highlights. Rooms were comfortable, clean, quiet. The breakfast buffet had lots of options. The in-room safe was really spacious. Lots of shelf space for organizing and storing folded clothing. Staff was pleasant and helpful. Now, it has some...More

Thank KAC9864
Response from Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape TownResponded 1 week ago

Dear KAC9864, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Fire & Ice Cape Town. It is always encouraging to hear positive feedback, particularly when it...More

Reviewed 4 weeks ago

I enjoyed my stay at the Fire & Ice hotel in Cape Town. The hotel is very new, so the sleeping room was immaculate. Very comfortable bed, good shower, and enough room for closet space and a desk for this business traveler. I liked the...More

Thank Mrs_S92
Response from Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape TownResponded 4 weeks ago

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Fire & Ice Cape Town. It is always encouraging to hear positive feedback, particularly when it comes from...More

Reviewed 14 March 2018 via mobile

We stayed for a week and it felt like a year! Firstly we were a group with same booking and other rooms had welcome refreshments and some didn't, including mine. When we told the manager who was on duty he just laughed and said it's...More

Thank Ntombikhona K
Response from Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape TownResponded 17 March 2018

Dear Ntombikhona K I am really sorry to see you didn't have a pleasant stay at the hotel. I tried contacting you yesterday, but unfortunately the only number we have for you seems to be incorrect. Your colleagues and I spoke during the groups stay...More

Reviewed 15 February 2018

From check in and during my stay service at this hotel is poor. At Check in I was told to go to the wrong floor for my room, even after confirming twice. I received 2 emails and a phone call to confirm i was checking...More

Thank SA_Business_Traveler
Response from Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape TownResponded 26 February 2018

Dear SA_Business_Traveler Thank you for bringing the shortcomings to our attention during your stay. Once again, please accept my apologies for the inconvenience caused. We shared the feedback with the departments and will continue to improve our service. I do hope we will have an...More

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Best Value Properties in Cape Town Central, South Africa
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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$105 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Spa Hotel in Cape Town Central
#65 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$105 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Spa Hotel in Cape Town Central
#65 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (358)
Room & Suite (236)
Dining (82)
Pool & Beach (42)
Amenities (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
jerryskc
31 December 2017|
AnswerShow all 4 answers
Response from diplomat152 | Reviewed this property |
From what I know the answer would be "yes". I have used several different cards there.
1
Vote
Francesca L
25 June 2017|
AnswerShow all 6 answers
Response from Anso V | Property representative |
Hi Francesca There was a small spa adjacent to the hotel, but unfortunately they have closed down recently. We will have a new spa in this space in the near future. The pool area is on the first floor and has a relaxing... More
0
Votes
Francesca L
25 June 2017|
AnswerShow all 4 answers
Response from Anso V | Property representative |
Dear Francesca Our two bedroom suites have an en-suite bathroom upstairs and a second bathroom downstairs. Both bedrooms have king size beds. You are welcome to contact us direct if you have more questions. Kind... More
0
Votes
Room Tips
"The executive duplexes are quiet and roomy but expensive and stuck in their own wing"
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"Mountain view side"
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"Enquire about the rate for one of the apartments- spacious and great accommodation!"
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"Cape town is windy from time to time and there is nothing you can do about that...so any room is good."
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