Sugar Hotel & Spa

Sugar Hotel & Spa

1 Main Road, Corner Main & Boundary Roads Green Point, Cape Town Central 8005 South Africa
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Panorama at the Sugar Hotel & Spa
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Bathrooms
Room & Suite (139)

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About

4.5
#48 of 117 hotels in Cape Town Central
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
A sophisticated mix of raw brick, woods, stainless steel, porcelain tiles and glass sets us apart in style. Minutes from the Cape Quarter, V&A Waterfront, World Cup Stadium, Convention Centre, and a refreshing range of restaurants and night life. Enjoy our perfect position in the heart of the mother city. Retreat to a cocoon of comfort with natural fabrics and earth tones in our luxury en suite rooms. Enjoy spacious bathrooms with large showers for your private indulgence. Twin basins. Heated towel rails. We believe in the detail. Choose a view: Pool, Waterfront or Mountain? The quiet hillside suites, each with their private plunge pool, look onto Signal Hill - the "rump" of fabled Lion's Head mountain. Whether you're visiting for business or pleasure, you'll be well looked after. Pamper yourself with one of our Wellness treatments or relax, sipping sundowners, on the pool deck. Marc's Table, our in-house restaurant offers hearty breakfasts, light à la carte lunches and romantic dinners. Sip cognacs, after dark, in our cosy library. Sugar, for food requirements, provides a unique and specialized menu that suits any palette. We will prepare food to your request on instruction. Our daily menu is never the same, and warm hearty meals are prepared just for you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Babysitting
Airport transportation
Spa
24-hour security
Baggage storage
Valet parking
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Taxi service
Massage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English

Location

1 Main Road, Corner Main & Boundary Roads Green Point, Cape Town Central 8005 South Africa
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Cape Town Intl Airport
18.3 km
See all flights
560Reviews11Q+A68Room tips
Traveller rating
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Detailed Reviews
Andre Knipe wrote a review Feb 2020
Cape Town Central, South Africa
+1
4.0 of 5 bubbles
Myself and the Mrs recently (01/02/2020) stayed at the Sugar Hotel & Spa in Green Point, Cape Town.

We arrived at the Hotel at 11:00am, which was 3 hours before the standard check in time at 14:00pm and were met by very friendly front of house staff. I asked if it was possible for an early check in to which the front of house lady advised would be possible once the current guests had checked out and house keeping had prepared the room accordingly.

We were able to check in at 13:00pm an hour early at no extra charge. The room we stayed in (Superior King) was nothing short of exquisite and very well kept, to say the least. All amenities in the room were in working order and the private plunge pool crystal clear.

My advice to the Hotel is too let clients know that the private pools have a high chlorine level which unfortunately bleached my swimming shorts and boxers as well as discolouring our jewellery (Rings and Bracelets).

We have no complaints with the dining experiences at the Hotel restaurant (Spice on Main) and truly enjoyed the spa treatment at the Hotel Spa (Steam on Main). The only oversight by the Hotel Staff was my pre-request to have a bottle of Sparkling Wine ready in my room for when we arrive as we were celebrating our 13th anniversary.

Other than that we thoroughly enjoyed our stay at the Sugar Hotel & Spa and will certainly be staying there again in the near future.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ade o wrote a review Oct 2020
Cape Town Central, South Africa
4.0 of 5 bubbles
On the afternoon of Wednesday the 7th of October 2020 my wife and I arrived at the Sugar Hotel in Greenpoint, Cape Town for a four night stay. From moment we arrived we were treated warmly and courteously till the very last minute. The ladies in the Spice restaurant were outstanding with their attention to detail in the restaurant and also their room service standard was superlative. It was also quite a breeze to move around from the Hotel to other parts of Cape Town although we spent 90% of our stay at the Hotel. One must also mention the two very friendly labradors Zara and Jack whose presence added to the ambience of the Hotel. We certainly enjoyed our breakfast which we ate happily every morning on the sun deck. It was really a great experience indeed and the hotel is very very clean and the rooms very spacious also. We will be back soon.
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Date of stay: October 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: The room we stayed in has a great view of the street and it was very expansive and also had a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Whitney H wrote a review Mar 2020
Hot Springs, Arkansas
5.0 of 5 bubbles
Large room with plenty of space and a comfy king bed. Very quiet even though it’s located on one of the main roads. Breakfast in the restaurant was delicious. Perfect location in the center of the city, multiple places are walkable and a quick Uber ride to other major attractions around the city. The people were very friendly and helpful and they have the best welcoming party of 2 lazy yellow labs. Would recommend staying here.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sacha B wrote a review Jun 2024
Port Louis
1.0 of 5 bubbles
Although clean the description of the hotel was not accurate as what was on booking.com
Not a real reception, nor restaurant, and no lift. This should have been mentioned in the booking.com description
The spa was a joke, located behind reception behind a window.
In the bedroom we have no 7 we had rain water running in via the lights both in the bathroom and WC as well as the bedroom. Basically a free cold shower.

We left 2 days after we arrived out of our planned 10 nights there.
They refunded 50% when they would have refunded on a pro rata basis as a minimum. They didn't even apologise.
Will not recommend this to anyone. Especially that they are advertised at a premium over many far better hotels which were proper hotels.
Stop ripping people off by fake advertising...
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kgoven837250 wrote a review Jan 2020
Johannesburg, South Africa
5.0 of 5 bubbles
The Sugar Hotel has the warmest welcome ever. We were greeted by the cutest hosts, Sarah and Jack, the resident Labradors. The staff were excellent, with their attention to detail and always ready to serve us. The room was splendid with our own private pool. The staff outdid themselves with breakfast, such delicious and beautifully presented meals. The hotel's location is ideal as it was just a 5 minute drive to get to the V&A waterfront. I will definitely go back to the Sugar Hotel whenever I visit Cape Town again.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casper F wrote a review May 2022
Langebaan, South Africa
2.0 of 5 bubbles
We bought a 2night B&B with a couples massage and dinner. The massages was already fully booked a week in advance, forfeit the massage. The 3 course dinner was extremely small. Breakfast was good.
The room was like a bunker, only a small window above the bed, impossible to see outside. Coffee machine was not working properly. Not what we expected for a weekend break, money wasted.
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Review collected in partnership with this hotel
Date of stay: April 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim D wrote a review Feb 2021
4.0 of 5 bubbles
All the outside noises seem to disappear once I stepped into the hotel foyer.. I was welcomed by the two beautiful sleeping golden Labradors and friendly staff.

The spa was serene and neat and all the Covid-19 health and safety protocols were in place; setting my mind at ease. Lelo is a good masseuse, her touch was gentle and the just the right amount of therapy I was looking for.

A delicious chicken pasta was waiting for me after my treatment. Albeit I was a little rushed adhering to the current curfew regulations at the time, I enjoyed having the restaurant to myself.

Thank you Hyperli and The Sugar Hotel, great value for money
I'll be back soon
Read more
Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeenath H wrote a review Aug 2022
1.0 of 5 bubbles
Worst experience ever! I did not even enter the premises and had numerous issues with spa bookings.
I booked 2 appointments a month in advance, emailed the spa on Friday to confirm, they call me asking to give up my one appointment.
They call me again on Saturday only to have given my one booking away without my permission.
The lady named Bee was extremely rude and unhelpful she even cut the call on me and refused to answer when I called back.
I call the hotel reception and ask for help and another available appointment for any other day and the lady said she cannot give me an appointment for myself alone because spa bookings don't work. Like that. If that were the case then why are the hyperli vouchers structured that way! And you cannot always go as a couple! The lady said they don't take individuals and that I should get a refund.
Saturday afternoon the spa calls me to confirm the one 2pm booking and I confirm.
Sunday morning I received an sms for 1pn confirmation, I already understand the incompetencey of this establishment so I phone to find out if anything has changed. The lady lelo says it's an error of the system and my booking in still at 2pm.
Sunday 12pm Langton the so called manager phones to tell me that my appointment is at 1pm!! At this point I am beyond infuriated... He argues that my email requests a 1pm..clearly he lacks any kind of skill to understand the chain of emails and the 2 appointments that I specifically requested.
This is the most disgustingly pathetic customer service and management of staff I have experienced in one establishment without even visiting.
I will never visit this place nor ever recommend it to anyone!
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DayTrip60783466015 wrote a review Sept 2023
2.0 of 5 bubbles
We had a booking for 11 to 12
And 12 to 1pm for a massage
And then for lunch at 1 at Cuzina.
We arrived to see Cuzina no longer existed and then we were told the restaurant closes at 12 and could not accommodate us for lunch at 1.
After a series of very unpleasant and unprofessional conversations with the manager Onetime, which we want to report to Hyperli, we were not accommodated.
This is the 2nd time this venue has cancelled
The first one was for the day of the taxi strike where we were called on the morning of our appointment to.say the venue was closed .
Today no prior notice was given and we forfeited our appointments despite braving the stormy weather to arrive for it.
I strongly recommend that Hyperli ban the Sugar Hotel and its subsidiaries from further advertising on your portal - they are unprofessional and unaccountable and their customer service and communications are sorely lacking.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chantelle wrote a review Dec 2020
5.0 of 5 bubbles
We got our money's worth. The therapists made us feel really comfortable 💯. We also had a 3 course meal that was well prepared and very delicious. I will definitely recommend this to anyone. Great scenery at the restaurant as well
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul M asked a question Mar 2019
Ottawa, Canada1 contribution3 helpful votes
I see there’s “airport transportation”.. does this include pick up and drop off?
Answer from Sugarhotel
Cape Town, South Africa
Something was really wrong with our page, it was not synchronizing all the responses, i hope it has been fixed now. The Hotel does offer Airport transfers.
Jolie asked a question Feb 2019
25 contributions6 helpful votes
Does this hotel offer free shuttles to the waterfront?
Answer from Sugarhotel
Cape Town, South Africa
Something was really wrong with our page, it was not synchronizing all the responses, i hope it has been fixed now. We do offer Transfers, just send your flight details.
chiomega asked a question Sept 2018
utah19 contributions6 helpful votes
looking for a large twin bedded room in Feb-which room do you suggest?
Answer from Sugarhotel
Cape Town, South Africa
Dear Chiomega Thank you for your enquiry, you can either book a Superior King or Superior King with Pool those rooms have King beds and are more spacious than other rooms. Kind regards Oncemore
Answer from Tracey N
Calgary, Canada3 contributions
I agree , call them they couldn't help us enough and through them we also booked an airport pick up that went very smoothly. Highly recommend.
Camilla304 wrote a tip Apr 2024
San Francisco, California186 contributions54 helpful votes
2.0 of 5 bubbles
"Make sure to specify EXACTLY which room you will get"
Read full review
Lientjie N wrote a tip Mar 2024
4 contributions2 helpful votes
1.0 of 5 bubbles
"Dont go to this hotel"
Read full review
Angela Z wrote a tip Mar 2024
Scottsdale, Arizona1 contribution
5.0 of 5 bubbles
"The electricity DOES turn off . Fortunately I was not personally affected as it happened either while I was away, or very late at night."
Read full review
Danja C wrote a tip Oct 2023
1 contribution
1.0 of 5 bubbles
"Ruined an anniversary by negating a deal we purchased,terrible unprofessional attitude,cannot recommend at all "
Read full review
Ambassador66997 wrote a tip Sept 2023
1 contribution
2.0 of 5 bubbles
"No parking. No back up for load shedding"
Read full review
Not the right property for you?
There are more places to choose from in the Cape Town Central area.
PRICE RANGE
R 1,340 - R 1,909 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sugar hotel cape town central, sugar hotel and spa
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
8
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Sugar Hotel & Spa
Which popular attractions are close to Sugar Hotel & Spa?
Nearby attractions include Cape Diamonds (0.4 km), Two Oceans Aquarium (0.4 km), and Nobel Square (0.2 km).
What are some of the property amenities at Sugar Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Sugar Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sugar Hotel & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sugar Hotel & Spa?
Conveniently located restaurants include GOLD Restaurant, Pigalle Restaurant Cape Town, and Il Leone Mastrantonio.
Does Sugar Hotel & Spa have airport transportation?
Yes, Sugar Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sugar Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Sugar Hotel & Spa?
Many travellers enjoy visiting Iziko Slave Lodge (1.6 km), City Hall (2.6 km), and Iziko Bo Kaap Museum (1.1 km).
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