The Ritz Cape Town

The Ritz Cape Town

Corner Main & Camberwell Roads Sea Point, Cape Town Central 8001 South Africa
Traveller (83)
Panorama of the Pool at the Cape Town Ritz Hotel
360
Panoramas (11)
Room & Suite (115)

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About

4.0
#93 of 117 hotels in Cape Town Central
4.8 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Concierge
Dry cleaning
Laundry service
Self-serve laundry
Room features
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Bay View
Ocean View

Location

Corner Main & Camberwell Roads Sea Point, Cape Town Central 8001 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Cape Town Intl Airport
95Reviews37Q+A6Room tips
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Detailed Reviews
sandra p wrote a review Oct 2016
Durban, South Africa
3.0 of 5 bubbles
Booked 7 nights to see some of Cape Town's attractions .However room was not spacious,the views was great but windows were filthy ,room service was terrible cos we had to wait 2 hrs for order to arrive.This hotel caters mostly for government aided students from out of town on courses. For R1500.00 a night without breakfast we could have got better value for money elsewhere.
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Date of stay: November 2015
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GWillemse wrote a review Jul 2019
Cape Town Central, South Africa
4.0 of 5 bubbles
We had a great stay but that was thanks to the Top of the Ritz restaurant which i believe is closed down. Would not be staying at the Ritz Hotel again since the restaurant was the main reason for our stay.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shane H wrote a review Apr 2018
Dubai, United Arab Emirates
5.0 of 5 bubbles
WOW !! An absolutely awesome evening. A 7 course extravaganza. Food was excellent, an explosion of tastes and flavors . Service was outstanding too ! A bit pricey but well worth it food wise ! Wine list was good but too pricey in my opinion for local wines !!
Only negative was the cigar lounge was very airport lounge ish and could be made much more friendly!
But really a masterclass for that special dinner date !! Well done
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Date of stay: April 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Che-Rene O, Public Relations Manager at The Ritz Cape Town
Responded 07 May 2018
Dear Shane H Thank you for your feedback, and so delighted that you enjoyed your meal at Top Of The Ritz revolving restaurant. The price of the seven course meal is indicative of the gourmet preparation and presentation, quality ingredients and flavour profiles, and if you consider that it is seven courses (two protein dishes) with glass of bubbles and tea/coffee included, it is very good value. We have just launched a new three-course winter menu for R450 pp that runs until August. We are in the process of working on the Whiskey Lounge decor and will be able to launch it later this year. Many thanks and best regards, THE RITZ
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ry Robb wrote a review Oct 2016
Washington DC, District of Columbia
1.0 of 5 bubbles
We booked a room at the Ritz Hotel in March 2015 for a visit to Cape Town in December 2016. In October, we received an email from the hotel informing us that they would not be honoring our reservation, and that the rates had tripled, and we would be required to book two rooms. In 20+ years of international travel, we have never experienced a hotel not honoring a reservation in this manner. By the time we were informed of their intent to disregard the agreement we had with them, most of the other hotels in the city were booked. Very disappointed.
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Date of stay: October 2016
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaryd W wrote a review Dec 2016
1.0 of 5 bubbles
In September 2016 I booked I one night stay at the Cape Town Ritz Hotel in Sea Point for the night of 22 December 2016 as I am attending a function in the area. I made the booking three months in advance to ensure a place to stay in that area in the peak holiday season.

On the 10th December 2016 I surprisingly received an email to inform me that the cancellation of my booking has been confirmed... I never cancelled my booking???
Upon further investigation, it now appears that the hotel is closed for renovations and will only be open again in 2017. They have now left me in an extremely difficult situation where I need to find alternate accommodation in the area at this time of the year and at such short notice. Furthermore, they happily held onto my payment for three months before refunding me...

Three things that have infuriated me about this situation they have placed me into include:
Why are they accepting bookings and payments when they knowingly cannot deliver what has been paid for?
Why are they holding onto the payment for so long when they knowingly cannot deliver the service paid for?
Why do they not inform guests of the situation instead of just sending out a surprise automated cancellation confirmation.

Unfortunately I cannot say I wish them well when they open again in 2017.
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Date of stay: December 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
valentineg24 wrote a review Jan 2018
2.0 of 5 bubbles
We made a booking for New Year’s Eve dinner at the Ritz Hotel. My husband and I were very excited to bring in NYE at the top of the revolving restaurant. We got all dressed up and ready for a night to remember. We looked forward to an 8 course dinner and a bottle of French champagne as was advertised on the website.

On arrival the service was impeccable, the staff were attentive and the views were just absolutely amazing however as the night continued we started to see things unravel.

Firstly the food was a bismal, the only canape we thoroughly enjoyed was the Avo Ritz. The rest of the food was extremely pretentious, the food was plated in a fine dining style but the flavors and textures did not go together.

The masala steak Gatsby was disappointing and had no resemblance in flavor to the local cuisine. We did not receive our last course, we were told that the kitchen was closed but the table next to us received there cheese board just a few minutes before us. The dessert was was a chocolate smoked mouse, this is worth a mention as it was inedible. It was overly smoked and the flavour profile did not work. We had to beg for a full glass of French champagne when we actually were supposed to get a full bottle as per what we paid for and from what I could see none of the other tables received their bottle of champagne either.

In the end we were so starving after this dining experience that we stopped for a garage pie on the way home :(

When you pay premium, you expect premium service and food. The revolving Ritz hotel restaurant sadly did not deliver on either.
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Date of stay: December 2017
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Halifax Hammers 1966 wrote a review Dec 2016
London, United Kingdom
1.0 of 5 bubbles
This is by far the worst hotel I have ever dealt with in many years of travel. We booked several months in advance of a trip to Cape town for rugby. In October they emailed us to say that due to redecoration and change in management they would be charging more for our rooms, and gave us option of accepting, moving to a new hotel they would advise us of or cancelling. Having booked through a well known internet site I enlisted their help, as they had not been advised of this and also due to the proximity of our travel ( Dec) there was very little accommodation left in the area. As they couldnt help or in fact get the name of the alternative hotel, I decided to ask for a quote. This came and although a couple of hundred pounds more I accepted. However once again the hotel emailed me to say that a mistake had been made in the new quote, saying that this was in addition to the original charge and not instead of . This would have meant that the price had doubled, so I check online and found that I could rebook at the same hotel cheaper than they were offering me direct , so again I cancelled and rebooked. I then found a cheaper hotel had become available and cancelled entirely as I was not confident of anything the Ritz was saying, they emailed me to confirm cancellation and said my deposit would be paid to me after paperwork was completed. This was the 27th October , I have today 4th December recieved it , after many emails to the hotel went unanswered, and in fact it is not the hotel that have refunded me I understand but the booking website, as the hotel was not responding to them. I would avoid this place at all costs
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Date of stay: December 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BelgianPeter wrote a review Nov 2016
Belgium
1.0 of 5 bubbles
I have stayed at this hotel once or twice a year for the past 15 years. I always book well in advance so as to secure a good deal. I booked 13 days for Jan. 2017 in Nov. 2015 (14 months in advance) via a UK internet site I have always used. I was about to pay the final amount, when I thought I'd ring the Ritz to request a single room. I spoke to Yvonne (lovely lady who I've known for years) who couldn't find my booking. The following day I spoke to Veronique in reservations and after sending her a copy of my booking confirmation, she found my booking. Then the bombshell. She sent me an email explaining that the hotel had undergone major refurrbishment, was under new management, and I would either have to pay an extra upgrade amount or they would find me alternate accommodation. The extra amount requested was 28K rands, or quadruple what was on my original booking. The fact that I had been a customer at the Ritz for 15 years, and knew all the staff very well, didn't count for nothing. I refused the upgrade and cancelled my booking. If I had to stay in alternate accommodation, then I would do it myself, rather than allow the Ritz to do so. I have written very good reviews for the Ritz in the past, but not again. If you have a 'secure' booking at the Ritz with confirmation, it doesn't mean that they will honour it. You could be staying anywhere.
Customer loyalty - forget it !!
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Date of stay: November 2016
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Make sure you have got one before you arrive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura C wrote a review Nov 2016
1.0 of 5 bubbles
Should Hotel not have had responsibility to inform my travel agent at the very least that the hotel was still closed? Hotel Should never have accepted booking. Cape Town very busy and now completely out of pocket after refusing to stay in dump they put us in to instead. Disgraceful way to treat customers.
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Date of stay: November 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue K wrote a review Nov 2016
Maidenhead, United Kingdom
2.0 of 5 bubbles
I stayed at the Ritz in February and it has taken me over 9 months to get the compensation for a theft from the SAFE in my room. I had 1600 Rands, £100.00 sterling and a Blue Safire and Gold ring stolen. I was fortunate that my passport was found by the side of the bed and my IPhone was found at the back of the safe. On reporting this to the Hotel, and the Police - Mr Bruce Walker the manager was initially sympathetic and promised to reimburse me the money as the Hotel had Insurance and contingencies to cover this. This was never done!!! The office was overheard to say "LET HER CLAIM THAT BACK ON INSURANCE" There was a catalogue of errors including no finger prints taken? Why was the lady cleaner able to get a safe key? why was the lady cleaner allowed to continue working putting other visitors at risk? Asking other members of Staff this had happened many times before and nothing done about this! The lady cleaner was allowed to work on my floor although she had been picked up on the CCTV cameras! If this is the way the Mr Peter Van Eck and also Mr Bruce Walker run the African Sky Group of Hotels I will not stay in any of their hotels again. South Africa relies heavily on tourism and hotel Senior Management should go out of their way to encourage a positive stay in their respective hotels.
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Date of stay: February 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Wilcot
Centurion, South Africa49 contributions28 helpful votes
Good day. I unfortunately do not know if the hotel will be open or not. I have travelled there during May 2016.
Answer from sandra p
Durban, South Africa179 contributions21 helpful votes
Sorry i have no info about this hotel in December.Hope you have not paid a deposit as the Southern Sun or Protea group will be a better option with kids.
Answer from HotelManager076
Cape Town, South Africa4 contributions1 helpful vote
Hi, the hotel is closed for major refurbishment and will only reopen in November. Pls contact me directfor more assistance or information. Apologiesfor the inconvenience. Pieter van Eck. General Manager
Answer from HotelManager076
Cape Town, South Africa4 contributions1 helpful vote
Hi. Im well thank you, hope the same there. My apologies, must have missed it. Please send again.
anja910 wrote a tip Apr 2018
Cape Town, South Africa2 contributions
5.0 of 5 bubbles
"Every room as a panoramic view!"
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Geff99 wrote a tip Apr 2018
Cape Town, South Africa140 contributions54 helpful votes
1.0 of 5 bubbles
"Don't eat here!!"
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Jackie T wrote a tip Mar 2018
28 contributions11 helpful votes
5.0 of 5 bubbles
"The high rooms have amazing sea views"
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Fernando Abelho wrote a tip Jan 2018
Malvern, Pennsylvania30 contributions4 helpful votes
5.0 of 5 bubbles
"North East facing seaward / Lions head is an awesome view."
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Sunette vd M wrote a tip Jan 2018
Cape Town, South Africa9 contributions1 helpful vote
5.0 of 5 bubbles
"Ask for a room with lion's head and sea view - above floor 20"
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Not the right property for you?
There are more places to choose from in the Cape Town Central area.
ALSO KNOWN AS
ritz hotel cape town, cape town ritz
FORMERLY KNOWN AS
Cape Town Ritz Hotel
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
212
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE RITZ CAPE TOWN - Hotel Reviews (Cape Town Central, South Africa)

Frequently Asked Questions about The Ritz Cape Town
Which popular attractions are close to The Ritz Cape Town?
Nearby attractions include Mouille Point Beach (0.2 km), ARTEM Centre (0.3 km), and Cork & Screw Wine Bar (0.10 km).
What are some of the property amenities at The Ritz Cape Town?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at The Ritz Cape Town?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz Cape Town?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz Cape Town?
Conveniently located restaurants include The Rockwell Dinner Theatre, Rockpool, and Coco Safar Sea Point.
Are there opportunities to exercise at The Ritz Cape Town?
Yes, guests have access to a pool during their stay.
Does The Ritz Cape Town have airport transportation?
Yes, The Ritz Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz Cape Town?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz Cape Town offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz Cape Town?
Many travellers enjoy visiting Iziko Slave Lodge (2.8 km), City Hall (3.5 km), and Iziko Bo Kaap Museum (2.2 km).
Does The Ritz Cape Town have any great views?
Yes, guests often enjoy the ocean view available here.
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