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The Westin Cape Town

Overview
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Lower Long Street Convention Square, Cape Town Central 8000 South Africa See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
Visit hotel website
About
Description
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Cape Town is only minutes away from excellent shopping, vibrant city night life, More historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Spa
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Spa
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
483
Price range
US$199 - US$406 (Based on Average Rates for a Standard Room)
Formerly known as
Arabella Sheraton Grand Hotel
Also Known As
The Westin Cape Town Hotel Cape Town Central
,
Westin Cape Town
,
Cape Town Westin
Location
South Africa > Western Cape > Cape Town > Cape Town Central
Nearby
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Reviews & more
2 497Reviews
1 368Photos
31Q+A
100Room tips
Traveller rating
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  • 53
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  • English
Show reviews that mention
Hotel rooms nice, clean. Service is truly dreadful. The staff and management hand around the bar either unable or not bothered in serving customers. When I did get served the food was cold and pretty poor. I sent it back with no apology. Ordered room service, also got that wrong,
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Response from Westincpt, Manager at The Westin Cape Town
Responded 3 days ago
Dear Mr. Mitchell, Thank you for choosing to stay at the Westin Cape Town and providing me with your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable, yet disappointing moment, we have shared your feedback within the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and I personally hope to serve you whenever your travels bring you back to Cape Town. Sincerely, KYLE DIXON Duty Manager Westin Cape Town kyle.dixon@westin.com 0214129999
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I must say, I have stayed in many hotels of the world. But the view out of the Westin, CORNER ROOM ist about the best you can get in Capetown. Looking down towards the harbor, the sunset in the morning, straight at the mountain and all the way to Lionshead.
Then the SPA... amazin
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Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
Responded 1 week ago
Dear th0mas1960, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments after a 21 day stay inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon! Warm regards, Leon Meyer General Manager
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This was my first visit and stay in the Westin Cape Town. The hotel is located near Cape Town's Waterfront and is 19 stories high, the gym and spa being at the top.

My room was very spacious and well appointed. There is sufficient space for clothing, the bathroom is super and r
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Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
Responded 1 week ago
Dear asadp2016, Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your constructive feedback regarding the extras process and will share your feedback with the relevant team members. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again! Warm regards, Leon Meyer General Manager
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This is a first class property. Staff are very friendly. Rooms are always spotless and clean and not once did I ever have to follow up with house keeping on anything.

The front office manager Andre Kannemeyek was just so helpful and flexible and went over and beyond the call of
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Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
Responded 2 weeks ago
Dear ali_g_yousef, Warm greetings from the Westin Cape Town. Thank you for your recent visit and for extending your stay. Your kind words about our exceptional staff will be shared with the entire hotel team. All guest feedback is always appreciated, especially when it is positive. On behalf of the hotel team, it was a pleasure to serve you and we look forward to seeing you again soon. With kind regards, Robin Assistant Guest Experience Manager
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We had to wait about an one before our room was ready. This was after 15h00. We were very tired and just want to rest for a while before our function the evening. No other room was available. We had a drink and snacks at the bar. Very expensive snacks!
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Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
Responded 2 weeks ago
Dear Anne-Marie V, Thank you for your feedback after your recent stay at The Westin Cape Town. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. Please accept our sincere apologies for falling short of your expectations during this visit with regards to your check in experience. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again! Warm regards, Leon Meyer General Manager
Read more
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Large bathroom
More of the bedroom
Spacious Bedroom
Photo provided by managementThe Westin Cape Town
Meeting room
Photo provided by managementThe Westin Cape Town
Meeting room
Previous
Do SPG gold members have access to the executive Club?
I’m a gold member and don’t recall any mention of an executive club at this hotel (which makes me think there might not be one).
1 vote
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Good day Is the wifi complimentary? Also, as a new SPG member, what benefits do I get? Thanks
Yes, WiFi is complimentary and as to SPG benefits, check on their website or ask the reception staff or concierge when you check it what special offers the hotel has.
1 vote
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Hi, did the refurb have any impact on your stay other than the room move? Thank you!
Not really. We just had to move to a different room of the same quality. But the higher floor was nicer )
2 votes
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Can Uber be easily found upon return from Table Mountain during daytime?
Taxis can easily be found, I do not know about Uber.
0 votes
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Restaurant Thirty7. Feedback from anyone who has eaten dinner. Was everything available on the menu, portion size and quality. Many thanks,
The view can't be beat anywhere in the city. Everything was available. Prices are reasonable. Food is perfectly prepared. A little bit expensive compared to other local spots, but considering the location, not exorbitant.
1 vote
Previous
"the higher the room and corner - you will never forget!"
"If you do decide to park use uber to get around its much easier then leaving the parking lot and finding parking again."
"higher floor for views"
"Pool views"
"A very good option for views of the city center and the waterfront."
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