Convention Square, Lower Long Street Lower Long Street, Cape Town Central 8000 South Africa
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Cape Town
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#39 of 129 in Cape Town Central
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Hot bath
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Afrikaans
Location
Full view
92Great for walkers
Grade: 92 out of 100
51Restaurantswithin 0 km
3Attractionswithin 0 km
Contact
Convention Square, Lower Long Street Lower Long Street, Cape Town Central 8000 South Africa
Getting there
Car HireSee car hire from US$14/day
2724Reviews41Q+A100Room tips
Reviews
Traveller rating
- 1 561
- 810
- 208
- 77
- 68
Time of year
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Popular mentions
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Most Recent
Brilliant room, clean, bright and comfy bed. Bar staff were exceptional, remembered me from day to day (which is increasingly rare) and remembered my coffee order. The one point I will highlight is the fact that my boss had arrived a day early, I had prepaid for his night as I had booked us 2 rooms for when I had arrived and check-in had no idea of his booking upon him checking in and was confused about the situation. i had specifically communicated with the hotel prior to arriving to sort this out, Overall, good hotel, location isnt ideal but if you are staying here, youll be their for the convention center.
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Date of stay: May 2022Trip type: Travelled
Value
Service
Sleep Quality
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 16 May 2022
Good Day Gregorytot800, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. However, kindly accept my sincere apologies for the miscommunication regarding your bosses reservations, this will be escalated to the relevant department head to investigate so that it does not occur in future . We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Kind regards, Management
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Perfect for Cape Town. Very nice hotel with great service and spacious rooms. Very nice gym and indoor pool. Breakfast restaurant was ok and the service a bit slow but overall it was a good experience. It’s close to the waterfront and can be a good location to stay and access all over Cape Town
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Date of stay: November 2021Trip type: Travelled
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 07 May 2022
Good Day Shamseldin, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Kind regards, Management
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Just returned from a work trip. We stayed for 4 nights at Westin and all I have to say is well done to everyone working at the hotel. Definitely the best hospitality I have ever had. Thank you everyone for making our stay memorable. I am sure it wasn’t easy to handle such a large group of people but you all did a phenomenal job.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Zama Ngubane, Guest Services / Front Office at The Westin Cape Town
Responded 30 Apr 2022
Good Day Tripfri, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Kind regards,
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My husband was taking place in the two. Oceans marathon so we stayed at Westin for two nights.Clarissa at front desk was amazing and the lady in the breakfast restaurant,Gonzo was her last name..will definitely return
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Date of stay: April 2022
Rooms
Cleanliness
Service
Helpful
Response from Zama Ngubane, Guest Services / Front Office at The Westin Cape Town
Responded 22 Apr 2022
Dear Solo TravelerChic, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Kind regards,
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Loved everything about this hotel, nice size and most comfortable bed. I appreciated the attention to detail, the cleanliness, the luxury. Breakfast was fresh and included a wide variety. Would definitely recommend and will be going back.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 12 Apr 2022
Dear CharleneN_SM, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Warm regards, Leon Meyer General Manager
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We just returned from a 3 week vacation in Cape Town and have to say this hotel is best in class and service. From the moment we entered the hotel to the time we departed, we were treated as honored guests. The staff members are to be lauded for their hospitality and kindness and are happily there and readily available to meet your every need. The hotel is also spotlessly keen, is fantastically positioned and the food is fabulous. In short, we cannot wait to return to this fantastic hotel with its outstanding people!
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms facing the waterfront or bay are preferable
See more room tips
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 08 Apr 2022
Dear Mr. Berro, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Warm regards, Leon Meyer General Manager
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Not perfect but we found the service excellent, the facilities excellent and all round a lovely place to stay. The negative reviews do not resonate with us because everyone was super helpful and polite. Pools were just right for the number of guests using them. The breakfasts were fabulous (best I’ve had for choice and quality) and even the basic evening meal was tasty and good value for this type of hotel. It looks a little dated (quite brown!) but the big volumes and floor to ceilings windows made it pleasant in the commons areas and rooms. Just need to get the breakfast egg orders more efficient. Poor people wandering up and down to find who to deliver the eggs to! I agree with another reviewer a bigger cup in the rooms would be a slight improvement. Would definitely choose here if in Cape Town again.…
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 19 Mar 2022
Dear Blair226, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Warm regards, Leon Meyer General Manager
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aroundtheworld247365 wrote a review Mar 2022
Cape Town, South Africa2638 contributions498 helpful votes
I love this hotel because it is central and offers the best location to explore Cape Town and surrounding areas. They have very professional friendly staff, clean modern rooms, comfortable accommodation, great gym, spa and dining facilities.
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Date of stay: February 2022Trip type: Travelled
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 13 Mar 2022
Dear aroundtheworld247365, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Warm regards, Leon Meyer General Manager
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We went for a coffee and meal at The Westin after attending the Investec Art Fair and loved the relaxing aura in the hotel. We would recommend the squid with pickled onion and sliced gherkins that was tremendous!
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Date of stay: February 2022
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 25 Feb 2022
Dear anonymous3389, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Warm regards, Leon Meyer General Manager
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+1
Excellent hotel for families . We stayed for 6 nights and it was perfect for us. They even gave me balloons, a cake and a card for my birthday. We ordered ALOT of room service, used the pool, ate in the restaurant and had drinks at the bar. Funny story.. I ordered coffee with Baileys and the server gave me coffee with Bay leaves. It was so funny and every time he saw me, he said ‘no more Bay leaves’
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Date of stay: February 2022Trip type: Travelled
Room Tip: Bring adapters for the plugs. We are from the US so our plugs are different
See more room tips
Helpful
Response from Cape Town DFM, Other at The Westin Cape Town
Responded 04 Feb 2022
Dear AyandaAF, Thank you very much for taking time to post a review online about your recent experience at The Westin Cape Town. We are delighted to see that the experience lived up to your expectations and more. We strive towards providing our guests with an amazing experience and have relayed the information to the relevant departments to assist them with continuous ways on how we can further develop these experiences. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Warm regards, Leon Meyer General Manager
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PRICE RANGE
US$146 - US$231 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin cape town hotel cape town central, westin cape town, cape town westin
FORMERLY KNOWN AS
Arabella Sheraton Grand Hotel
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
483
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Claim Your Listing Frequently Asked Questions about The Westin Cape Town
Which popular attractions are close to The Westin Cape Town?
Nearby attractions include African Curiosity (0.2 km), Prestwich Memorial Garden (0.4 km), and Pichulik (0.4 km).
What are some of the property amenities at The Westin Cape Town?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Cape Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Cape Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cape Town?
Yes, a parking garage is available to guests.
What are some restaurants close to The Westin Cape Town?
Conveniently located restaurants include Col'Cacchio Foreshore, The Firemans Arms, and YU Restaurant.
Are there opportunities to exercise at The Westin Cape Town?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Westin Cape Town have an airport shuttle?
Yes, The Westin Cape Town offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Cape Town have airport transportation?
Yes, The Westin Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Cape Town located near the city centre?
Yes, it is 0.3 km away from the centre of Cape Town Central.
Are any cleaning services offered at The Westin Cape Town?
Yes, dry cleaning and laundry service are offered to guests.