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    The Westin Cape Town

    2 497 reviews
    #38 of 114 Hotels in Cape Town Central
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    Lower Long Street | Convention Square, Cape Town Central 8000, South Africa
    011 27 21 412 9999
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    Lowest prices for your stay
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    Guests 1 room, 2 adults, 0 childrenGuests 12
    Westin.com
    US$375
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    Westin.com
    US$328
    Booking.com
    US$327
    Agoda.com
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    Overview
    4,5 2 497 reviews
    • Excellent56%
    • Very good31%
    • Average8%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Visit hotel website
    Lower Long Street Convention Square, Cape Town Central 8000 South Africa See on map
    AMENITIES
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    5 Star accommodation
    All hotel details
    Additional information
    Visit hotel website
    About
    Description
    Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Cape Town is only minutes away from excellent shopping, vibrant city night life, …More historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. Less
    Hotel class
    Contact Information
    011 27 21 412 9999Call
    Visit hotel website
    Hotel Amenities
    HOTEL FEATURES
    Pool
    Restaurant
    Room Service
    Fitness Centre with Gym / Workout Room
    Free High Speed Internet (WiFi)
    Bar/Lounge
    Spa
    Adult pool
    Air Conditioning
    Airport Transportation
    Banquet Room
    Breakfast Available
    Business Centre with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Heated pool
    Hot Tub
    Indoor pool
    Laundry Service
    Meeting Rooms
    Minibar
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Refrigerator in room
    Shuttle Bus Service
    Wheelchair Access
    Beachfront
    Free Parking
    Breakfast included
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Hotel Style
    Business
    ,
    Spa
    ,
    Romantic
    ,
    Luxury
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Hotel class
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Contact Information
    011 27 21 412 9999Call
    Visit hotel website
    Hotel Style
    Business
    ,
    Spa
    ,
    Romantic
    ,
    Luxury
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Number of rooms
    483
    Price range
    US$199 - US$406 (Based on Average Rates for a Standard Room)
    Formerly known as
    Arabella Sheraton Grand Hotel
    Also Known As
    The Westin Cape Town Hotel Cape Town Central
    ,
    Westin Cape Town
    ,
    Cape Town Westin
    Location
    South Africa > Western Cape > Cape Town > Cape Town Central
    Show More
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    Nearby
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    Reviews & more
    Write a review
    2 497Reviews
    1 368Photos
    31Q+A
    100Room tips
    Traveller rating
    • 1 412
    • 768
    • 191
    • 73
    • 53
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    Show reviews that mention
    Been twice - Won't be back
    Hotel rooms nice, clean. Service is truly dreadful. The staff and management hand around the bar either unable or not bothered in serving customers. When I did get served the food was cold and pretty poor. I sent it back with no apology. Ordered room service, also got that wrong,…
    Read more
    Date of stay: December 2018
    Response from Westincpt, Manager at The Westin Cape Town
    Responded 3 days ago
    Dear Mr. Mitchell, Thank you for choosing to stay at the Westin Cape Town and providing me with your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable, yet disappointing moment, we have shared your feedback within the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and I personally hope to serve you whenever your travels bring you back to Cape Town. Sincerely, KYLE DIXON Duty Manager Westin Cape Town kyle.dixon@westin.com 0214129999
    Read more
    wow! 21 stunning mornings...
    I must say, I have stayed in many hotels of the world. But the view out of the Westin, CORNER ROOM ist about the best you can get in Capetown. Looking down towards the harbor, the sunset in the morning, straight at the mountain and all the way to Lionshead.
    Then the SPA... amazin    …
    Read more
    Date of stay: October 2018
    Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
    Responded 1 week ago
    Dear th0mas1960, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments after a 21 day stay inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon! Warm regards, Leon Meyer General Manager
    Read more
    First visit
    This was my first visit and stay in the Westin Cape Town. The hotel is located near Cape Town's Waterfront and is 19 stories high, the gym and spa being at the top.

    My room was very spacious and well appointed. There is sufficient space for clothing, the bathroom is super and r    …
    Read more
    Date of stay: November 2018
    Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
    Responded 1 week ago
    Dear asadp2016, Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your constructive feedback regarding the extras process and will share your feedback with the relevant team members. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again! Warm regards, Leon Meyer General Manager
    Read more
    Amazing stay and extremely friendly & helpful staff
    This is a first class property. Staff are very friendly. Rooms are always spotless and clean and not once did I ever have to follow up with house keeping on anything.

    The front office manager Andre Kannemeyek was just so helpful and flexible and went over and beyond the call of    …
    Read more
    Date of stay: November 2018
    Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
    Responded 2 weeks ago
    Dear ali_g_yousef, Warm greetings from the Westin Cape Town. Thank you for your recent visit and for extending your stay. Your kind words about our exceptional staff will be shared with the entire hotel team. All guest feedback is always appreciated, especially when it is positive. On behalf of the hotel team, it was a pleasure to serve you and we look forward to seeing you again soon. With kind regards, Robin Assistant Guest Experience Manager
    Read more
    Only one night accomodation
    We had to wait about an one before our room was ready. This was after 15h00. We were very tired and just want to rest for a while before our function the evening. No other room was available. We had a drink and snacks at the bar. Very expensive snacks!
    Read more
    Date of stay: November 2018
    Response from The_Westin_Cape_Town, Manager at The Westin Cape Town
    Responded 2 weeks ago
    Dear Anne-Marie V, Thank you for your feedback after your recent stay at The Westin Cape Town. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. Please accept our sincere apologies for falling short of your expectations during this visit with regards to your check in experience. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again! Warm regards, Leon Meyer General Manager
    Read more
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    Album Categories
    All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
    Large bathroom
    More of the bedroom
    Spacious Bedroom
    Photo provided by managementThe Westin Cape Town
    Meeting room
    Photo provided by managementThe Westin Cape Town
    Meeting room
    Previous
    123456…109
    Do SPG gold members have access to the executive Club?
    I’m a gold member and don’t recall any mention of an executive club at this hotel (which makes me think there might not be one).
    1 vote
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    Good day Is the wifi complimentary? Also, as a new SPG member, what benefits do I get? Thanks
    Yes, WiFi is complimentary and as to SPG benefits, check on their website or ask the reception staff or concierge when you check it what special offers the hotel has.
    1 vote
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    Hi, did the refurb have any impact on your stay other than the room move? Thank you!
    Not really. We just had to move to a different room of the same quality. But the higher floor was nicer )
    2 votes
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    Can Uber be easily found upon return from Table Mountain during daytime?
    Taxis can easily be found, I do not know about Uber.
    0 votes
    Show all answers
    Restaurant Thirty7. Feedback from anyone who has eaten dinner. Was everything available on the menu, portion size and quality. Many thanks,
    The view can't be beat anywhere in the city. Everything was available. Prices are reasonable. Food is perfectly prepared. A little bit expensive compared to other local spots, but considering the location, not exorbitant.
    1 vote
    Previous
    1234567
    "the higher the room and corner - you will never forget!"
    "If you do decide to park use uber to get around its much easier then leaving the parking lot and finding parking again."
    "higher floor for views"
    "Pool views"
    "A very good option for views of the city center and the waterfront."
    Previous
    123456…20
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