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Belmond Mount Nelson Hotel

1 686 reviews
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Traveller (1044)
Room & Suite (373)
Dining (138)
Overview
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“high tea”(194 reviews)
“planet bar”(70 reviews)
“oasis restaurant”(37 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Belmond Mount Nelson Hotel
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Reviews (1 686)Write a Review
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All reviewshigh teaplanet baroasis restaurantpink ladyfamous afternoon teachef's tabletennis courtsorient expresscolonial hotelfinger sandwichesgrand old ladytable mountainmain buildingcolonial stylejunior suitecompany gardensconcierge desk
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1 - 5 of 1 484 reviews
Reviewed 2 days ago via mobile

Currently enjoying day 4 of our 5-night stay at the Belmond Mount Nelson and I was too eager to share our experience to wait until it ended. From the moment we arrived we have been treated like royalty. The entire staff is welcoming, helpful, knowledgeable,...More

1  Thank MelissaS91360
Reviewed 4 days ago via mobile

Old colonial style building well located in Cape Town that has a great feel to it. However the service is rather patchy especially at busy weekends. Great reception and check in but bistro get overcrowded at breakfast and long wait for some elements of breakfast....More

Thank Tony P
Reviewed 4 days ago

Everything about this hotel shows a staff committed to excellence. Our room (#73) in the annex had a balcony overlooking to pool and gardens which was lovely and the room with en suite bathroom was beautifully furnished and generous in size. Definitely a luxe experience...More

Thank GeraldineOttawa
Reviewed 6 days ago

As a travel director for an American company, I am fortunate to stay at the Mount Nelson on a regular basis for a duration of 3 nights. On every occasion I have found the experience a great one. The hotel itself, the staff, the BREAKFAST,...More

1  Thank stevekoch2018
Response from gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson HotelResponded 3 days ago

Thank you for your glowing review, we are delighted that you continue to choose to stay with us and that we in turn continue to live up to your expectations.

Reviewed 6 days ago via mobile

We were part of a group and arrived early. We were assigned room 67. The hotel took advantage of us. This room is poorly located next to Service stairs. There is a cabinet in the hallway by our door that bangs all night. You cannot...More

2  Thank Bob R
Response from gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson HotelResponded 2 days ago

We deeply regret the mishaps and the disappointment you experienced whilst staying with us. It is clear that we dropped the ball on many occasions and we do hope you will accept our sincere apologies about this. Room 67 is not to everyone's taste but...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$461 - US$854 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cape Town Central
#2 Family Hotel in Cape Town Central
#4 Spa Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#11 Luxury Hotel in Cape Town Central
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$461 - US$854 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cape Town Central
#2 Family Hotel in Cape Town Central
#4 Spa Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#11 Luxury Hotel in Cape Town Central
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1044)
Room & Suite (373)
Dining (138)
Pool & Beach (57)
Amenities (43)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
nono h
27 December 2017|
AnswerShow all 2 answers
Response from LouisePheiffer | Property representative |
Dear nono h, Our rates work on a 'best available rate' system, thus the rates are determined by quite a few factors (your date of stay, duration etc) but if you log onto our website and insert your dates, the rates do show... More
0
Votes
Donald128
1 November 2017|
AnswerShow all 5 answers
Response from LouisePheiffer | Property representative |
Dear Donald128, Unfortunately we don't sell vouchers for specific offerings at the hotel, we only sell the gift cards that can be used at any outlet of the hotel. Warm regards Louise
0
Votes
tazsox
30 May 2017|
AnswerShow all 2 answers
Response from LouisePheiffer | Property representative |
Dear Tazsox, We are planning to upgrade our Porte Cochere and Reception, the Tea Lounge and the Planet Bar areas starting end of June and the renovations will be staggered to minimise disruptions. On our current... More
0
Votes
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Room Tips
"#73 has a great pool/garden view."
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"Ask for the main house with a pool view."
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"Ask for a room in the Main Building."
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"The hotel has expanded over the years and there are several separate buildings and the main one has several..."
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