We unfortunately had to delay our visit by 2 years, due to Covid and was so impressed that the hotel allowed us a credit for the original stay, which I think sums up their ethical way of doing business. The hotel location is spot on. Close to the V&A waterfront but a million miles away in style and quality. The staff are all excellent, the rooms are spacious and the hotel is "special". A highlight was the manor house with pool and garden area.
Comfortable and welcoming with a great location for the V&A waterfront. I spent 3 nights here at the beginning of my trip and it set the bar high. Really comfortable rooms, with friendly and welcoming staff. Nice breakfast offering also and walkable to the waterfront
My partner and I stayed here for 3 nights and it was one of the highlights of the trip. As soon as we entered the room we were stunned by how beautiful and massive it was. We had a view of table mountain, bed was comfy, and bathroom was fantastic. The breakfast served each morning was also amazing. Staff were very friendly and helpful - we’ve booked to go back already!
This hotel has the perfect location of being directly opposite the V & A Waterfront. The Harbour and mountain views are spectacular especially at night when Cape Towns city lights illuminate. Rooms are spacious , clean and sophisticated in decor. Breakfast can be enjoyed at the hotel or at their sister hotel located at the Waterfront facing the Harbour. Comfy bed, quality amenities and overall good value for money. Happy with this Newmark experience.
Yvette and Team Queen Victoria, we want to extend an extra special thank you for making our wedding anniversary and stay with you on 16 /17 December so truly memorable. Every staff member can be super proud of being part of the Newmark family, your training and service delivery is remarkable…we will forever treasure this milestone celebration we made with you!
This hotel is definitely more like a 5star hotel instead of a 4 star. Everything was amazing. The rooms were cleaned thoroughly. The service was impeccable. The breakfast was delicious. The location is perfect. I cant wait to come back.
I wanted to give high rating for this hotel, but we had very unusual circumstances due to the new COVID omicron new stain. We initially booked for 5 nights, but in next day, Saudi embassy has informed us to be in johanzberg before 7, for the evacuation on 8 or 9 or 10 So we spoke the hotel reception, to cancel the rest of the nights and refund our money back, they said it is not refundable! What about this situation, every thing is uncertain, flights were cancelled and we had no choice but to book the stay on this hotel. We came in group, 34 travelers, some had there flights on 5 and 6 so they booked and paid only for 2 nights, unfortunately, for us the our flight is on 9th therefore we booked until 9th and paid full expense in front. I requested to talk with the manager since Saturday, they said she will come on Monday, and until this moment we couldn’t speak to her or any one from hotel management. Thank you…
We stayed here from Tues 26/10 until Thurs 28?10 and it was a lovely stay. This hotel from the front desk to the cleaning staff have their customers at heart and were extremely helpful and friendly. So nice when most eastblihments and shops do not have good customer relations
Extremely welcoming property, the staff were amazingly friendly, and the room was very clean and comfortable. Breakfast is excellent, and the property location is fantastic. Most of our tours were organized by the knowledgeable staff, specifically the hotel manager "Tyler".
This is the only 5 star hotel that really deserves to be classified as such in Cape Town. The service was fantastic and we thoroughly enjoyed our stay of 14 nights. It so so close to the vibrant Victoria and Alfred shopping and entertainment complex and some days, the hotel being so good we would just stay there and take in the ambiance of the best hotel in the area.