Queen Victoria Hotel & Manor House
Queen Victoria Hotel & Manor House
Moorings 5 & Portswood Ridge 5 Portswood Road Victoria & Alfred Waterfront, Cape Town Central 8001 South Africa
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Avg. RÂ 9,298 /night, 1/24 - 1/25
RÂ 11,428
per night
RÂ 10,123
per night
RÂ 8,817
per night
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About
#16 of 121 hotels in Cape Town Central
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated in the heart of Cape Town, the Queen Victoria Hotel welcomes guests to experience the very essence of distinguished luxury, where classic elegance meets contemporary design. Its prime location in a quiet, historic precinct near to the V&A Waterfront allows for a serene city escape as well as convenient access to a range of outstanding amenities. The hotel’s regal ambience is felt throughout the property, from its triple-volume foyer with a dramatic spiral staircase and glass lift, crystal chandeliers and marble finishes, to its spacious rooms and breathtaking suites. This grandeur, along with fine touches, expected of five-star properties, and hospitable service have earned the Queen Victoria, also referred to as the QV, recognition as one of the top 25 luxury hotels in South Africa. As its name suggests, this hotel truly is fit for royalty.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Taxi service
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Laptop safe
Minibar
Flatscreen TV
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Green
Marina View
Languages Spoken
English, Afrikaans
Location
Moorings 5 & Portswood Ridge 5 Portswood Road Victoria & Alfred Waterfront, Cape Town Central 8001 South Africa
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cape Town Intl Airport
18.2 km•
See all flights
Car Hire
86 Restaurants
within 0.5 kilometers
Reviews
4.5
1,039 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Queen Victoria Hotel & Manor House stands out for its prime location near the V&A Waterfront, which is a highlight for guests seeking the convenience of nearby attractions. The hotel's ample amenities, including a luxurious spa and diverse dining options, earn rave reviews, particularly the lavish breakfast offerings and room comforts. While the value is generally appreciated, some experiences may feel overpriced.
Rooms are commended for their space, cleanliness, and modern touches, although maintenance could be improved. Service is noted for its exceptional quality, with staff earning accolades for their professionalism and personalized care. The atmosphere of tasteful elegance and serenity is frequently mentioned, contributing to a tranquil and romantic environment.
Location
Convenient
Atmosphere
Tranquil
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Opulent
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Traveller rating
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Detailed Reviews
I've stayed at many hotels around the world but my stay at Queen Victoria hotel was by far the best. When you arrive your luggage is taken and put to the side, you're invited to take a seat at the check-in desk where they offer you a hot towel and an ice-cold punch. The staff are incredibly friendly, I felt as if I was an old friend returning, however, this was my first visit. The rooms are absolutely charming and well decorated, the bed is very comfortable and the linens are luxurious, my favorite was the fresh macaroons and a personalized welcome note on the desk. The breakfast was delicious, they don't make them every day but if they have them you must try their cronut covered in dark chocolate...it's an experience all on it's own. I only stayed two nights at the end of my trip to SA but I wish I had stayed longer, I will most definitely return when I go back. Highly recommended!
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Wolmarans, General Manager at Queen Victoria Hotel & Manor House
Responded 20 Feb 2020
We appreciate your excellent feedback and thank you for taking the time to write in such detail about your five star experience at the Queen Victoria Hotel. Our team prides themselves in the small details of our guest's experience and ensures that every guest is welcomed and taken care of like family. We are delighted that you enjoyed every part of your experience! Best regards, Madeleen Remic Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the first leg of my trip to South Africa and Zambia and what a start I had. The location of the V&A is excellent, literally steps away from the Waterfront with bars, shops and restaurants, however away enough from the hustle and bustle. As a solo traveller I felt very safe walking around in the area both in the day and at night. My room was on the second floor with a view of table mountain. The room was a good size, with a large bathroom that had a large shower cubicle and large bath. Service and staff were remarkably great and always checked in with me to see how I was and if I needed anything without being annoying. Breakfasts had a great buffet and a good menu of eggs, pancakes etc. I did eat dinner there too. The menu wasn’t that extensive but what I did eat was great. However, the amount of restaurants on the doorstep, this was not a big issue to me. I certainly recommend and will return to the V&A.
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Date of stay: October 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason La Fleur, General Manager at Queen Victoria Hotel & Manor House
Responded 06 Sept 2023
How great to know and read, Thank-you so much Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We had a lovely time at the QV hotel. The food was absolutely exceptional. The breakfast was so delicious including the coffee. The staff was very friendly and helpful especially the wait staff. It was nice to have clean water in the room daily, we received chocolates every night with turn down service. The location was convenient and safe. I also had a massage which was excellent. We would definitely return.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QVManor, General Manager at Queen Victoria Hotel & Manor House
Responded 07 Feb 2020
Dear 128mollyn, On behalf of my team and I, we would like to extend a heartfelt thank you for this wonderful review! The professional but caring nature displayed by our therapists when dealing with guests adds a unique personal touch creates a memorable spa experience. I have passed on the amazing review to the team and we are excited to see you returning in the near future! Best regards, Madeleen Remic Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for three nights and had a wonderful stay. Having stayed in many five star hotels, this one certainly was up there with one of the best as it maintained character and charm. The staff were super friendly and really helpful. The room was equipped with everything you could possibly need, including rituals toiletries. Our favorite part of the stay was the breakfast, everything fresh and high quality- we loved being able to order off the menu alongside a buffet. The location is also fantastic, just a short stroll from the waterfront. Would highly recommend staying here!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tyler Windell, General Manager at Queen Victoria Hotel & Manor House
Responded 08 Jan 2021
Dear ajhd20 Thank you very much for your wonderful review of the Queen Victoria! I will pass your fantastic review on to my team. We certainly have an amazing product to sell with our unique location in the heart of the Waterfront, comfortable, spacious and luxurious rooms and well appointed amenities. Our breakfast is always a winner and a great way to start your day off the right way! We look forward to welcoming you back in the near future! Best regards, Tyler Windel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located just away from the waterfront in Cape Town, within easy walking distance but with the privacy afforded by its setting
Rooms are very good with spacious bathrooms.
Food for breakfast lunch and dinner is served in the well appointed dining room.
Breakfast can be taken on the outside with views to table mountain.
All the staff are polite and extremely helpful
Rooms are very good with spacious bathrooms.
Food for breakfast lunch and dinner is served in the well appointed dining room.
Breakfast can be taken on the outside with views to table mountain.
All the staff are polite and extremely helpful
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Date of stay: February 2023
Location
Service
Sleep Quality
Room Tip:Â Face towards the mountain for views, the entrance side for quietness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason La Fleur, General Manager at Queen Victoria Hotel & Manor House
Responded 06 Sept 2023
Thank-you and Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wanted to give high rating for this hotel, but we had very unusual circumstances due to the new COVID omicron new stain. We initially booked for 5 nights, but in next day, Saudi embassy has informed us to be in johanzberg before 7, for the evacuation on 8 or 9 or 10
So we spoke the hotel reception, to cancel the rest of the nights and refund our money back, they said it is not refundable! What about this situation, every thing is uncertain, flights were cancelled and we had no choice but to book the stay on this hotel. We came in group, 34 travelers, some had there flights on 5 and 6 so they booked and paid only for 2 nights, unfortunately, for us the our flight is on 9th therefore we booked until 9th and paid full expense in front.
I requested to talk with the manager since Saturday, they said she will come on Monday, and until this moment we couldn’t speak to her or any one from hotel management.
Thank you
So we spoke the hotel reception, to cancel the rest of the nights and refund our money back, they said it is not refundable! What about this situation, every thing is uncertain, flights were cancelled and we had no choice but to book the stay on this hotel. We came in group, 34 travelers, some had there flights on 5 and 6 so they booked and paid only for 2 nights, unfortunately, for us the our flight is on 9th therefore we booked until 9th and paid full expense in front.
I requested to talk with the manager since Saturday, they said she will come on Monday, and until this moment we couldn’t speak to her or any one from hotel management.
Thank you
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Date of stay: December 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason La Fleur, General Manager at Queen Victoria Hotel & Manor House
Responded 06 Sept 2023
Understood and well noted, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we arrived, the service from all staff was excellent. Having worked in a five star hotel previously myself, the calibre of customer service blew me away - nothing was too much hassle for them.
The hotel itself is spotlessly clean, very well decorated, has the most lovely smell in the foyer with beautiful fresh flowers everywhere and the location is superb.
The breakfast was also amazing with a wide variety of food to choose both at the buffet and on the hot menu.
I would 100% recommend booking here, it is an excellent hotel!!!
The hotel itself is spotlessly clean, very well decorated, has the most lovely smell in the foyer with beautiful fresh flowers everywhere and the location is superb.
The breakfast was also amazing with a wide variety of food to choose both at the buffet and on the hot menu.
I would 100% recommend booking here, it is an excellent hotel!!!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QVManor, General Manager at Queen Victoria Hotel & Manor House
Responded 10 Jan 2020
Thank you for your wonderful feedback. Our team is truly a passionate group of individuals who always strive to provide the highest standard of service! We are delighted that you had amazing experience at our hidden gem in the heart of the Waterfront! We look forward to welcoming you back in the near future. Best Regards, Madeleen Remic Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived mid morning after an overnight flight from UK. We were warmly welcomed by the staff with a refreshing towel and a cool drink. And the staff in Reception were always friendly and helpful throughout our 3 night stay. Though we were there hours before official check-in they immediately found us a room that was ready for us - which we really appreciated. The bedroom and bathroom were spacious and well appointed. There was tea/coffee making facilities and some chocolates were put in our room every evening.
We were staying on a bed and breakfast basis, so we were rather perplexed when after finishing our breakfast the next morning the waitress approached us with a bill. She said very deliberately 'the breakfast is included but not the gratuity'. We've never experienced that in a hotel breakfast before, but thought perhaps this was the system in South Africa (It isn't!). We didn't grudge the girl a tip, but had come down to breakfast without any money. We asked if we could give her a tip the following day, but she said that she wouldn't be there the next day. So, we went back upstairs to get her some money and took it back into the restaurant for her. And of course- she was there the following day! We weren't sure if this was the hotel policy or just some 'initiative' by her to get some extra income as she didn't seem to take a 'bill' over to every table. Perhaps just the more gullible?
We were staying on a bed and breakfast basis, so we were rather perplexed when after finishing our breakfast the next morning the waitress approached us with a bill. She said very deliberately 'the breakfast is included but not the gratuity'. We've never experienced that in a hotel breakfast before, but thought perhaps this was the system in South Africa (It isn't!). We didn't grudge the girl a tip, but had come down to breakfast without any money. We asked if we could give her a tip the following day, but she said that she wouldn't be there the next day. So, we went back upstairs to get her some money and took it back into the restaurant for her. And of course- she was there the following day! We weren't sure if this was the hotel policy or just some 'initiative' by her to get some extra income as she didn't seem to take a 'bill' over to every table. Perhaps just the more gullible?
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip:Â Our room overlooked the car park but rooms with a view of the mountains are available.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason La Fleur, General Manager at Queen Victoria Hotel & Manor House
Responded 06 Sept 2023
Thank-you for your review and feedback, Safe Travels Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location was ideal close to the Waterfront the social and restaurant centre for Cape Town. The room was outstanding, spacious and very comfortable with all the amenities expected from a hotel of this grade. The breakfast was a delight with a wide range of cooked options prepared while you wait in addition to the buffet. The staff were most attentive with a ready smile, interest in your stay and above all nothing was too much trouble. The whole experience Is highly recommended.
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Date of stay: March 2020
Value
Rooms
Service
Room Tip:Â Unable to assist as not aware of the benefits of other rooms - very happy with ours.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tyler Windell, General Manager at Queen Victoria Hotel & Manor House
Responded 08 Jan 2021
Dear JohnB Thank you for your wonderful review of the Queen Victoria! I am delighted to heard you had a fantastic stay! Our unique location certainly makes it an ideal base for a stay in Cape Town being close to a variety of points of interests, while maintaining an air of privacy in the heart of the Waterfront. Returning to the hotel with our attentive staff on hand should you need anything and our luxurious and comfortable rooms after a long day out, adds to the feeling of being at a home away from home. Th breakfast is always a big winner and a great way to start your day! We look forward to welcoming you back in the near future. Best regards, Tyler Windell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
I spent three nights on my first trip to South Africa to see Capetown.
â—†Location
Since this was my first visit to South Africa, I had some concerns, including security, so I had my hotel arrange a hire car to Capetown International Airport.
I was able to meet the driver right away at the airport, and it was a good 20-25 minute drive from the airport to get to the hotel (the driver was very friendly and kind of relaxed me).
The location is so great, one road away from the hotel grounds is the Waterfront area. Waterfront is a very lively area and the atmosphere and security are good, so I was able to shop and walk around with peace of mind, but I really appreciated the accessibility to Waterfront.
The hotel's slightly elevated location overlooking the Waterfront area across the road also provides quiet space despite its proximity to busy Waterfront.
There was good security around the hotel and there was no danger at all during the stay.
â—† Facilities
The interior of the hotel is stylish and clean.
We stayed in the Deluxe Room, which was more than big enough and very comfortable and relaxing. Above all, the bathtub in the bathroom was large and I was very grateful to be able to take a relaxing bath after the long Flights.
Breakfast was a buffet style breakfast in the dining room, but on the terrace you can spend some leisurely time watching the sunrise and Table Mountain. This is highly recommended.
â—†Service
The employees were very friendly and gave me advice on various things.
Our original Reservation for the Cape of Good Hope tour was cancelled at short notice, so we were looking for an alternative tour and we were very grateful that they immediately suggested and arranged a private tour.
I also remember him taking the time to explain his hotel room and facilities at check-in.
There were no uncomfortable scenes at all.
It is a recommended hotel where you can stay with peace of mind, including good security around you.
Before my visit to South Africa, there was a lot of concern about security, but that betrayed me in a good way, and it was a wonderful stay that I will remember.
â—†Location
Since this was my first visit to South Africa, I had some concerns, including security, so I had my hotel arrange a hire car to Capetown International Airport.
I was able to meet the driver right away at the airport, and it was a good 20-25 minute drive from the airport to get to the hotel (the driver was very friendly and kind of relaxed me).
The location is so great, one road away from the hotel grounds is the Waterfront area. Waterfront is a very lively area and the atmosphere and security are good, so I was able to shop and walk around with peace of mind, but I really appreciated the accessibility to Waterfront.
The hotel's slightly elevated location overlooking the Waterfront area across the road also provides quiet space despite its proximity to busy Waterfront.
There was good security around the hotel and there was no danger at all during the stay.
â—† Facilities
The interior of the hotel is stylish and clean.
We stayed in the Deluxe Room, which was more than big enough and very comfortable and relaxing. Above all, the bathtub in the bathroom was large and I was very grateful to be able to take a relaxing bath after the long Flights.
Breakfast was a buffet style breakfast in the dining room, but on the terrace you can spend some leisurely time watching the sunrise and Table Mountain. This is highly recommended.
â—†Service
The employees were very friendly and gave me advice on various things.
Our original Reservation for the Cape of Good Hope tour was cancelled at short notice, so we were looking for an alternative tour and we were very grateful that they immediately suggested and arranged a private tour.
I also remember him taking the time to explain his hotel room and facilities at check-in.
There were no uncomfortable scenes at all.
It is a recommended hotel where you can stay with peace of mind, including good security around you.
Before my visit to South Africa, there was a lot of concern about security, but that betrayed me in a good way, and it was a wonderful stay that I will remember.
Read more
Automatically translated
Date of stay: March 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lorraine T asked a question Jan 2020
Lytham St Anne's, United Kingdom78 contributions47 helpful votesHi
Please can you tell me more about the gym and how many machines it has and it’s facilities/equipment. Also what size is the swimming pool please.
Many thanks.
Lorraine
Sorry I am unable to tell you if there is a gym and pool. Otherwise this is a fantastic hotel, very central to Waterfront. Very helpful staff.
Not sure but it is truly a wonderful hotel. The bar staff will make you forget all about your airport transfer.
Depends since most safaris are malaria free, so didn’t need to take any pills
We were there in December. Amazing stay at this hotel. We had one of the rooms with a butler. Because we care about the situation, we took two minute showers and no baths. Nobody at the hotel pressured us but we took it upon ourselves to pitch in and do our part. If you want to take 30 minute showers or 3 baths a day, go for it.
"When you are told to beware in Cape Town central, heed the warning. Luckily the hotel is in a ideal and extremely safe area."Read full review
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PRICE RANGE
RÂ 8,002 - RÂ 10,576 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
35
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Queen Victoria Hotel & Manor House
Which popular attractions are close to Queen Victoria Hotel & Manor House?
Nearby attractions include V&a Waterfront (0.5 km), Shimansky Clock Tower Showroom (0.4 km), and Cape Town Diamond Museum (0.4 km).
What are some of the property amenities at Queen Victoria Hotel & Manor House?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Queen Victoria Hotel & Manor House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Queen Victoria Hotel & Manor House?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Queen Victoria Hotel & Manor House?
Yes, free parking is available to guests.
What are some restaurants close to Queen Victoria Hotel & Manor House?
Conveniently located restaurants include Gibson's Gourmet Burgers & Ribs, Mozambik V & A Waterfront, and Karibu Restaurant.
Are there opportunities to exercise at Queen Victoria Hotel & Manor House?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Queen Victoria Hotel & Manor House have airport transportation?
Yes, Queen Victoria Hotel & Manor House offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Queen Victoria Hotel & Manor House?
Yes, dry cleaning and laundry service are offered to guests.
Does Queen Victoria Hotel & Manor House offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.