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57 Heerengracht Street, Cape Town Central 8001 South Africa
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Traveller (80)
Pool & Beach (14)
Dining (10)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#38 of 129 hotels in Cape Town Central
Location
Cleanliness
Service
Value
Travellers' Choice
The Onyx, the newest addition to compliment Newmark’s award-winning Cape Town hotel collection, is a rare and precious property in the city’s Foreshore precinct. Within walking distance to the Cape Town International Convention Centre and it’s close proximity to the Cape’s top tourist attractions, the avant-garde and leading-edge Onyx commits a complete offering to it’s guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Car park
Wifi
Hot bath
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Business Centre with Internet Access
Spa
Couples massage
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
Afrikaans
127Reviews3Q+A14Room tips
Traveller rating
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  • 2
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Popular mentions
WomensTravelWorld wrote a review 19 Oct
Plettenberg Bay, South Africa1094 contributions48 helpful votes
So many options of places to stay but for self-catering, this seemed like the best option. I have a serious gluten allergy so staying at a place where we can cook a proper meal (daily) is a must. It had everything we needed in a large studio apartment. Everything was high end and worked great. We walked to the V&A waterfront a couple of times and there is a DisChem just down the street for convenience. We brought everything else with us which is good because there was no coffee, sugar, salt, pepper, etc-but we had it already. With free parking in a covered lot and 24/7 security it was really a great option. The gym, pool and bar were also nice options. We would stay here again 100%.
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: High floor, away from the elevator is always my request...the quietest!
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mebneter wrote a review Mar 2021
Zug, Switzerland559 contributions99 helpful votes
This hotel has gorgeous views facing table mountain, but the rooms are rather small and there was always some noise from renovations during the day and people returning and slamming doors at night. I was repeatedly approached by beggars outside the hotel. Breakfast was ok but unimaginative.
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Date of stay: March 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Paul Rivett, General Manager at The Onyx Hotel
Responded 06 Apr 2021
Dear mebneter Thanks so much for taking the time to leave a review on The Onyx hotel. I am happy to report that the renovations within the property are very close to completion. We have also noted your valued feedback in relation to vagrants outside of the property and have enlisted our security team to add an additional guard to patrol the front of the hotel to assist with this challenge. Thanks again for leaving a review and all the points you listed, your feedback assists us in improving our facilities and service offerings. The team and I hope to be able to welcome you back in the not too distant future. Kind regards Paul
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Quinton wrote a review Feb 2021
Bothasig, South Africa1 contribution
We stayed one night. Service was good, everyone was friendly. The staff were extrememly helpful. We ordered in Sushi from Nu restaurant. The sushi was top class.. We enjoyed breakfast at MKRT. Our overall experience was fantastic. We definitely will be coming back.
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Date of stay: January 2021Trip type: Travelled on business
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Response from Paul Rivett, General Manager at The Onyx Hotel
Responded 01 Mar 2021
Dear Quinton135 Thanks for posting a review on The Onyx Hotel. The team and I are very grateful for your kind words, they will be shared with the entire team! I completely agree with your review on MRKT, they have sumptuous meals on offer throughout the day. We look forward to welcoming you back in the not too distant future. Kind regards Paul
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Stuart B wrote a review Feb 2021
3 contributions7 helpful votes
One of my favorite places to stay in Cape Town. Rooms spacious and clean, perfect for family or business vacations. Close vicinity to Waterfront and easy access to highway for traveling to other areas. Great restaurants available in hotel for all meals.
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Date of stay: January 2021Trip type: Travelled with family
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Response from Paul Rivett, General Manager at The Onyx Hotel
Responded 01 Mar 2021
Dear 449stuartb Thanks so much for taking the time to leave a review on recent visit to The Onyx Hotel. The team and I are very happy to read that you enjoyed your stay at the hotel. I must say I do agree with your comments regarding the restaurants, Yu in specific is some of the best Asian fusion food in Cape Town! We hope to be able to welcome you back to the property in the not too distant future. Kind regards Paul
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Elisha T wrote a review Dec 2020
Johannesburg, South Africa26 contributions15 helpful votes
Unfortunately we didn’t have a good experience like others seem to have had. Check in was quick but as we walked to our room, we heard loud banging in the rooms near us (partying) and the room next door reeked of weed. I complained twice about the noise which quietened at 11:30pm. In the morning I went to the spa and gym. There were no visible sanitizers at both facilities. Nobody present at the spa to take my booking either, so I just left🤷🏽‍♀️the rooms are spacious and lovely but I’m just unimpressed about the above.
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Paul Rivett, General Manager at The Onyx Hotel
Responded 11 Jan 2021
Dear EllshaT67 Thank you for taking the time to post a review from your stay at The Onyx Hotel. The team and I are sad to read that you did not enjoy your recent stay with us, I would like to take this opportunity to assure you that all the challenges raised in your review have been individually looked at and the leadership team and I have placed new measures into practice to ensure that all shortcomings have been effectively dealt with. I would also like to mention that we pride ourselves in offering the best service and facilities in Cape Town, on your visit we missed an opportunity to showcase what we are actually about and would therefor love to get in contact with directly to further discuss the challenges and what we can do going forward. Please may I ask that you drop me a mail on gm@theony.co.za Thanks again fro the feedback, it is much appreciated. Kind regards Paul
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PRICE RANGE
US$35 - US$211 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
120
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Frequently Asked Questions about The Onyx Hotel
Which popular attractions are close to The Onyx Hotel?
Nearby attractions include Artscape (0.3 km), Cape Town Magic Club (0.4 km), and Zip Zap Circus School (0.5 km).
What are some of the property amenities at The Onyx Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Onyx Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at The Onyx Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Onyx Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to The Onyx Hotel?
Conveniently located restaurants include Col'Cacchio Foreshore, YU Restaurant, and ON19 Restaurant.
Are there opportunities to exercise at The Onyx Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Onyx Hotel have an airport shuttle?
Yes, The Onyx Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Onyx Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Cape Town Central.
Are any cleaning services offered at The Onyx Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Onyx Hotel?
Many travellers enjoy visiting Iziko Slave Lodge (1.1 km), City Hall (2.0 km), and Irma Stern Museum (5.5 km).