Very disappointed in the state of my room and the general appearance outside. Service needs to be of better standard, with more effort made to make the place more welcoming. There just appeared to be a lack of leadership to ensure that the Lodge and rooms were better.presented. My room was carelessly prepared for me, showing indifference. An empty wet bar fridge and just one coffee sachet with no milk for beverages is careless, a basin tap swinging loosely on its base, grime on shower-tile grating is sub-standard. and there were other areas of neglect.
Staff were friendly & Professional, breakfast was top notch.... Clean, friendly reception... Very helpful, accommodation situated nice & central. Pool was clean & sparkley... Braai facilities very handy for a quick company braai... Relaxing water feature to unwinde u after a long day... I'll be back!
We were in the lodge for 16 days on lockdown. Lionel and his team have taken care of us in an exemplary manner. We had breakfast and dinner in the lodge. It was delicious and changed daily. Even taking into account the circumstances it was an exceptional stay. Thank you very much to Lionel and his team. Hans & Susi
At least advice your guest that you dinner on request and the prices of the meal on request. Other than that the service is good & the staff is friendly , safety is good and it is near the shopping mall which is an extra advantage.
I had a wonderful one night stay when I was in Cape Town for a interview... unfortunately I was a little close to the dining room and was working earlier than I would have liked but otherwise everything was perfect. Thank you for making a plan for the late check in and for being so friendly and welcoming
The property is good and it is safe. It is located away from the busy roads. It is well secured as well. It has an amazing staff. The management is quick to listen and respond to the guests` requests, that is commendable.
A very nice and cool lodging place for studying and privacy. Awesome reception by hospitable staff and good and fresh meals. The TV and the refreshments fridge added life to our good stay. I will certainly recommend this lodge to my friends and peers.
This was lovely little place few minutes from Capetown airport. Was exactly as advertised and very hospitable management and friendly Sasha the dog was favourite with my kids. Lovely breakfast also enjoyed by all
We had flown down from Joburg for a training session however we were booking in quite late, we had advised the owner of this, our expected arrival time was 22h30. We arrived at 23h00 but there was no answer at the gate, on the owner's cell or on the landline. Alternative arrangements had to be made. Then we received a mail from the owner the following day stating that we did not arrive, to which we responded that there was nobody there. We advised the owner that we tried contacting him but eventually had to make alternative arrangements, and that we were glad we did not pay a deposit. To which he responded that he should have charged one. Overall terrible customer service and relations.
My husband and I had a one night stay at the Sunbell Lodge. I must say, we were welcomed by friendly staff who went out of their to make us feel right at home. It is close to the Bellville Mall where could buy a few items for lunch the afternoon. The room was in an immaculate, clean and neat condition. The poolside was fun too and we had tons of fun in the water. We also made a new friend with the lovely Sasha, the sheepdog, friendly but well behaved.
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