Not impressed with the level of quality, coffee is also cheap compared to Cascades which gives you a Nespresso machine to use. Wifi very slow. Pool bar staff seemed very rude and not over eager to help us.
Wont stay at the Soho again. Coffe in the room is the absolute worst, the staff is extremely rude at the pool bar, and the rooms are not maintained. Very noisy when trying to get some sleep. Def no no for the price.
What a lovely anniversary stay here. Staff were great and the covid standards were quite high. Breakfast was brilliant and the selection was quite nice. The rooms were very cozy and nice. The only downside was the water quality in the shower. All room items including the tv remote and coffees, cups etc were sanitised or replaced completely and it felt very clean and safe. Would definitely visit again 🔜
For a four star hotel the family rooms were just too small, too sparsely appointed. Further not all the items were there when we checked in. Not worth the price we paid for the accommodation and we will not return as a family
The overall service at the Hotel was terrible. We found a sports bra in our bathroom after Housekeeping serviced our room (which did not belong to us), the staff at breakfast questioned our request for a cup of milk and replied that we are finishing his stock, room service was extremely slow, reception staff were not professional at all, we asked for a 11:30 check out and the lady responded "No" after a few seconds she then responded "it's fine, I'm just joking". The general upkeep of the Hotel is poor, cracked walls, peeling paint, blocked toilet. We definitely did not expect this service from Sun City.
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