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Cascades, Sun City

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Cascades, Sun City
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588 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Reviewed 2 days ago NEWvia mobile

Booked a 4 night stay. Was checked in to a family room on the 3rd floor. All the way to the room, all we saw were maintenance guys and the strong smell of paint. Tried for 2 nights now to move, but the reception are clueless to resolve. Very disappointed on this annual visit!!!

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Thank Veeran D
Reviewed 3 days ago NEWvia mobile

We came for the weekend to sun city, very nice hotel, elegant and has it's own uniqueness to it, the staff are very friendly and always willing to assist. The disappointment came as soon as we went into our room, a five star rated hotel yet the room looked like it was extremely old, the couch looked like it came...

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1Thank Lisha K
Reviewed 5 days ago NEWvia mobile

The hotel looks very giant and huge. The service staff is good and polite. But the property seemed very old with no renovation happening and you have to wait in a long queue for having breakfast. The sun city experience was overall good. The waterpark is good but the slides are limited and old.

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1Thank disha m
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I've stayed at Sun City countless times throughout my life. This time we booked two inter-leading rooms. This great resort is being killed by poor service and no overall maintenance. 1) literally no poolside service at all. 2) the TV in our room hasn't worked throughout our stay. We had to call countless times to have it fixed. The fix...

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Thank A TripAdvisor Member
Nottingham, United Kingdom
Reviewed 1 week ago via mobile

My husband and I, stayed at this hotel after we had been on safari, for a bit of relaxation after the early morning safaris. The hotel is set in beautiful tropical gardens, very clean and pristine. Has a large, unheated swimming pool, which we found a little too cold, but has gorgeous waterfall features in it. There were plenty of...

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2Thank Kimmbg
Bournemouth
Reviewed 1 week ago via mobile

Stayed for 10 days at Cascades. Positive: Monkeys around the pool. Room cleaning staff friendly. Piano player at breakfast. Nice breakfast buffet. Good proximity to entertainment centre and valley of waves. Excellent shuttle service. Could do better: Service with a smile by the pool (only 1 or 2 of the 10 staff around the pool seemed to care about the...

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Thank PaulBournemouth
Lambesc, Provence-Alpes-Cote d'Azur, France
Reviewed 2 weeks ago

I have spent several stays in the Cascades. While it is a nice hotel (nice building, terrasse, pool, garden restaurant), the rooms are very different (I got top floors ones and ground floor ones) depending on the floor. Last stay, my room had a clogged sink and it took 2 days of requests to get it corrected. Plus: breakfast location...

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1Thank Didier C
Durban, South Africa
Reviewed 2 weeks ago

Sun City has long been synonymous with lazy summer days, idyllic family holidays and tantalizing food and entertainment. -all creating lifelong memories for millions of guests over the years. I've visited this resort since 1986 when it was new and this past vacation has been very memorable. the place has been revamped with stylish restaurants and new world class eateries....

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Thank anandcheddie
Dullstroom, South Africa
Reviewed 2 weeks ago via mobile

We sat down at the Luma Bar for a late lunch yesterday 6 April and of the 4 meals served - 3 of us were disappointed. The chicken Caesar salad was soaked in dressing making the lettuce limp and the croutons were no more than long slices of toast. Presentation was crude. Prices expensive and cocktails ungarnished- disappointing experience in...

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Thank Stacy-LeeA
Reviewed 3 weeks ago

The service from staff is excellent, very warm and welcoming, able to assist with all requests. The room was clean and neat but the basin was cracked and one tap leaked. Could definitely do with some renovations and upgrades. The high floors have an amazing view of the pools and golf course. The turn down facility in the evenings is...

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1Thank Shikara R
Hopewell D, Manager at Cascades, Sun City, responded to this review

Dear Shikara Thank you for giving us feedback on your recent stay at the Cascades hotel. Please accept my apology for the inconvenience caused due to sub-standard bathroom facilities and lack of hygiene at breakfast. The replacement basin has been ordered and due for fitment in the next few days and the Executive chef has addressed the hygiene concern to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more   less 

Additional Information about Cascades, Sun City

Address: Sun City Road | Sun City Resort, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: R2 525 - R4 866 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cascades, Sun City 5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City
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Questions & Answers

Here's what travellers have asked, with answers from Cascades, Sun City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Chose a room in the upper floors to get a view on Pilanesberg (west) and golf course”
542didierc, 11 Apr 2017 | Read review
“pool facing is about the best.”
anandcheddie, 11 Apr 2017 | Read review
“Higher floors are great for the view - floor 10 was ideal”
, 4 Apr 2017 | Read review
“If you have kids upgrade to the Superior luxury room with access to gardens.”
PredeshanS, 14 Mar 2017 | Read review
“Ask for a room with a balcony and a view”
GoldcoastKat, 14 Mar 2017 | Read review
5 of 5