Cascades, Sun City
Sun City Road Sun City Resort, Sun City, Moses Kotane Local Municipality 0316 South Africa
Lowest prices for your stay
US$393
Fully refundable before Sun, 10 Dec
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US$480
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About
#4 of 11 hotels in Sun City
Location
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Service
Value
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Poolside bar
Tennis court
Water park
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Concierge
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Location
87Good for walkers
Grade: 87 out of 100
27Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Sun City Road Sun City Resort, Sun City, Moses Kotane Local Municipality 0316 South Africa
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880Reviews34Q+A100Room tips
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So if anyone was thinking to visit any of the Sun City Hotels and or Restaurants, avoid at all costs. None of the general areas and or Restaurants have any air-conditioning, unless you appreciate dining at 20h00 in 30 degrees heat. Absolutely pathetic for a resort paying top dollar and receiving sub standard service!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Rather visit any other resorts or establishment in the Pilansberg Area, avoid Sun City!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Rooms are well-equipped & very spacious, however decor is dated. House keeping pop.in several times daily to top everything up tidy up shut curtains, turn beds down. Breakfast is plentiful & good quality however restaurant is extremely busy at weekends. Pool Area is lovely however pools are not very clean,sand,leaves & insects in abundance. Free bus service to anywhere in sun city. The staff were all extremely friendly and polite, especially Busi. Would definitely stay again
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Need your ticket to access pool.area at weekends
Beware of monkeys stealing food around pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
After the first night during the day I find my razor was gone.The next evening I questioned the lady cleaning the room.She said she didn't clean the room morning.She gave my wife a compliment with the blouse she wear. We changed our clothes for the nights formal event.The next morning before they come to clean we booked out. When we reach our house my wife find also her blouse is gone.We contacted Sun City Cascades. The resort investigation manager let us know they didn't find something in the room.Mr. Manager maybe you didn't understand you wont find something in the room the clothes were removed from our room when we were at at the official gala event. We booked out the next morning before any body came to service the room.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had booked a stay in a luxury family room at the cascades. It was close to the bar and it seems that the bar allows drunken people throughout the night. I do wonder why there are family rooms if this is the case. The second day I ordered a glass of wine in the afternoon and the bar tender charged me over R70 and asked for my card. I asked him for a slip and the wine came out at say the R40 - to R50 mark which is what I expected. He then said he was sorry and what should he do. I asked him to refund me and I think he was rather shocked. I know it is not a lot of money but the principle. That evening the bar had drunken people at it even though it is supposed to close by 11 up to 1.30. The receptionist kindly let us move to another room but my daughter was too scared to walk past the drunks to go to the new room (can you imagine). I had to sleep with her and the noise and my husband in another room. Happy Family time. The bar is at the entrance of the hotel, and I do think that if the bar is to cater for parties to all hours of the night it should be away from children and not open. The receptionist and the security guard told me that all they could do was report the incident. No management at all, nothing, not even an email from management. At least the valley of the waves made up for the day, at least we got our holiday rest in the Pilansburg, …
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: make sure the room is as far away from the entrance which is a bar
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The best thing about staying at the cascades was the breakfast ( staff are very good) thats where it ended, the room we stayed at was 206, every morning at around 05:30 we would be awaken by people talking very loudly walking past the room, probably staff coming on duty, on our last night there there was somebody having a party with very loud unappealing music, which seemed to be right outside the room window, this ended at around 2am, so we could not sleep. We thought that this hotel was 5 star after our stay it felt morelike a 3 star stay. The pool area is very beautiful but the food service around the pool area nots so good. If you stay at Sun City I would recommend the Vacation Club, Lost City or even maybe SOHO hotels. It is evident that The Cascades hotel is lacking good management, who were no where to be seen.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: stay at any of the other hotels on site
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If one expects a 5 or even 3 star experience I suggest another hotel. Check in is more welcoming at a boarding school or I would hazard to say an air b n b! The rooms are not to five star standards unless five star now means motel on the outskirts of town. The carpets are filthy and stained and the bathroom odor is quite enjoyable to those who are partial to the damp stench of poor plumbing. For breakfast one way enjoy a 45 minute wait with no explanation nor apology. This all is fine, perhaps maintaining a hotel at a basic level of hygiene is way too difficult as is refurbishing to keep at a 5 star level. However, customer service is FREE, if you are accustomed to being treated as a guest perhaps visit your second cousin twice removed unannounced rather than risk this place. Pro tip: if you complain you may receive a room of equal garbage. …
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Vasu Govender, Guest Services / Front Office at Cascades, Sun City
Responded 23 Jul 2023
Good day Thank you for the feedback! I assure you we will escalate to the relevant department to rectify all arears of corrections. My humblest apologies on your unpleasant experiences. Warm Regards Guest Relations Manager Vasu Govender
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let's start with the gd part it's a beautiful hotel with a great pool, a decent breakfast, nice rooms. so why 3 stars because the management doesn't care for you, The staff are there just to do their work and don't bother helping you in any way, have traveled around the world but it's the 1st 5 star that doesn't provide you with bowl, plates,spoon unless you order something from them,After charging more then 4000 rands there service manager were rude and after I said her I need for my child she was like how many children are there? How many spoon do you need ? You need to give proper explanation why you require spoons and plates really???? This hotel is a perfect example of gd hotel with a worst management
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vasu Govender, Guest Services / Front Office at Cascades, Sun City
Responded 28 Jun 2023
Good day 27_rahul_jain Thank you for bringing all your issues! to our attention will definitely try our best to rectify in the future. Warm Regards Guest Relations Manager Vasu Govender
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel allowed early check in and upgraded my room as the room they gave me had someone in it! The rooms are modern , maybe not 5 star but very nice. The breakfast is amazing with Capaccino offered at the start and a great selection of food. Sun CIty is still a great spot. Rooms are not cheap but there is great value there. Thanks Sun CIty, good memories and keep on giving
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vasu Govender, Guest Services / Front Office at Cascades, Sun City
Responded 04 Jun 2023
Good day Thank you for the feedback. Warm regards Guest Relations Manager Vasu Govender
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its the worst level of hospitality i have ever experienced. I have travelled the workd and stayed at The Marriotts, Hiltons, Hyatts, Shangri Las, Mandarin Orientals, Oberois, Taj’s of the World! This hotel refuses to give extra water in the room, their family rooms dont even have a proper extea bed / sofa bed. The one provided was broken. It was harrowing to have this sorted. The duty manager is clueless, the housekeeping is rude and absolutely unfriendly and non cooperative! My wife brought me a birthday cake to celebrate, the hotel refused to even provide spoons & bowls & plates until something is purchased from their room service menu! The rooms and the hotel is very dated and the management is stupidly pathetic! I have never had such a pathetic experience at any 5 star hotel in the world. This is probably the worst! Before I forget the Breakfast sucks as well, these guys dont even know how to make eggs! 🤦♂️🤷♂️…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vasu Govender, Guest Services / Front Office at Cascades, Sun City
Responded 04 Jun 2023
Good day Aditya J Thank you for taking the time to provide feedback will definitely look into the areas of concern. My apologies for your unpleasant issues will direct it to the relevant parties for urgent corrections. Warm Regards Guest Relations Manager Vasu Govender
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The name Cascades is perfect to decribe the following or rather Cascade effect (Unforseen chain of events in a system that has a negative impact on others) If you scroll down you will see my previous great review: How ever during our last stay we were socked beyond belief. Imagined the following; you walk to your room there is old dirty damadge mattresses, rubbish and empty wine boxes in the passage. Because you care about your special place you bring this to the attention of the Hotel Manager (Vanessa) only to be told this is an acceptable practice and according to her the mattresses came out of store rooms and not the rooms, plus they did clean pasages en removed mattresses accordingly. But clearly with my own eyes these mattresses where against the wall in front of our hotel room and other rooms down the passage. (Please have a look at attached pictures and judge for yourself) Really on what planet is this an acceptable standard for a 5star Hotel to have these mattresses or even use these mattresses or even worst how could any 5star Hotel justify even having these kind of mattresses in their store room. Please do not insult our intelligence, all I would advise possible guests is next time when sleeping on that nice bed at the Cascades just have a look at the mattresses you might be sleeping on.…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Vasu Govender, Guest Services / Front Office at Cascades, Sun City
Responded 11 May 2023
Good day bushguyorf Thank you for the feedback! Please take note all the pointed-out issues have been addressed accordingly. Apologies on your unpleasant stay I assure you the feedback has been forwarded to the relative parties. Warm Regards Guest relations manager Cascades Hotel Vasu Govender
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$205 - US$305 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cascades hotel sun city, cascades sun city, hotel cascades sun city
LOCATION
South AfricaNorth-West ProvinceMoses Kotane Local MunicipalitySun City
NUMBER OF ROOMS
243
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Frequently Asked Questions about Cascades, Sun City
Which popular attractions are close to Cascades, Sun City?
Nearby attractions include King's Tower (0.08 km), Valley of Waves (0.3 km), and Sun City Resort (0.2 km).
What are some of the property amenities at Cascades, Sun City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Cascades, Sun City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Cascades, Sun City?
Conveniently located restaurants include RocoMamas Sun City, The Raj Restaurant, and Casa Bella Sun City.
Are there opportunities to exercise at Cascades, Sun City?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cascades, Sun City have airport transportation?
Yes, Cascades, Sun City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cascades, Sun City?
Yes, dry cleaning and laundry service are offered to guests.
Does Cascades, Sun City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Cascades, Sun City have any great views?
Yes, guests often enjoy the mountain view available here.