The Palace of the Lost City at Sun City Resort
Sun City, Moses Kotane Local Municipality 0316 South Africa
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About
#1 of 11 hotels in Sun City
Location
Cleanliness
Service
Value
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Water park
Kids club
Free shuttle or taxi services
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
Afrikaans
Location
73Somewhat walkable
Grade: 73 out of 100
32Restaurantswithin 1 km
9Attractionswithin 1 km
Sun City, Moses Kotane Local Municipality 0316 South Africa
Getting there
Car HireSee all Sun City car hire
2834Reviews158Q+A100Room tips
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+1
Loved this hotel! It was like staying in an Indiana Jones movie set. Our suite was superb with a lovely view over the pool area. The decor was stunning, service and staff unbelievable. Pool was amazing. Nora provided me with a relaxing poolside foot massage. Didn't want to leave this hotel. Breakfast choice was vast!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great hotel, amazing architecture, rooms are spacious and very well equipped. Nespresso machine in room was very much appreciated! Breakfast was excellent with wide array of choices. Olympic size pool plus the option to go to the wave pool.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 6 days ago
Dear ThomySwitzerland Your review is truly appreciated. I am glad to see you enjoyed your time with us and our friendly services. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 1 week ago
Dear HillsonHopes Thank you so much for your amazing review and 5 star rating. I am glad you enjoyed your time with us, and that wonderful memories were created. It will be our pleasure to welcome you back Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is good but the service and attitude level of staff is not upto the mark, You have to call again and again for basic services , The jain food options are zero and vegetarian options are very limited and tasteless..The hotel staff at restaurant is not at all cooperative , If you want a good room this hotel Is for you but in terms of services it is not at all worth including the hyped wave pool..overall average experience till now
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Please avoid if you are trying to experience the 5 star resort vibes apart from the hotel ,
The...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 1 week ago
Dear NemilShah Thank you for your review of your stay with us. We appreciate your feedback and it has been shared with the team Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow! One can only be in absolute awe of the master musical craftsmanship at the fingertips of Robert Phiri, who brings life to the keyboard and sheer listening delight to his audience at the Palace Breakfast Hall. His smile, his personality, his aura is one that leaves you feeling warm and fuzzy. The melodious sounds of his music, teleports you to another world where you could find yourself immersed for hours listening to Robert who will have you transfixed by his Gifted, God-Given talent and skill. Thank you Robert together with all of the amazing staff at the Palace of the lost City for making our stay a truly unforgettable one! Tim & Denise Arthur
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 1 week ago
Dear Faraway62998698566 You review of your stay is truly appreciated! Robert has become a true Ambassador for the hotel. He shall be recognized We hope to see you again at The Palace Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lost Palace is a place of extremes... This is a venue that will impress visually... but disappoint in the details. For instance my room was beautiful but my room's shower would move from super hot to arctic cold without warning. After a great in-room meal, it took 24 hours before the used plates got collected (after the cleaners had 'cleaned'). This was achieved by placing the used dishes outside my door, where I had been warned NOT to leave due to the monkeys. Another example was the breakfast area... waiting for 30-45 mins to get a table is simply not on. But what was saddest was the rude attitude of the senior staff when guests asked how long it may take, to get some food... The response a floor manager gave was "well we have 750 guests here as you can see, it will take time" served only to irritate not help. A simple apology would have worked better... If I knew that this is how long it took Id have gone to Wimpy for breakfast! On the positive, the meal was in fact great and compressive. The communications was simply shocking especially at the impressive reputation for service The Palace has. The High Tea service was another disappointment, again not for the food but the staff and their rude attitudes. Telling me the High Tea costs R425 three times is not only condescending but it is rude too. With the room rate where it is, why would I have an issue with a 20$ tea? and need to be reminded of the cost 3 times!? We arrived 30 mins before High Tea was to end so maybe that was why the warning was repeated... but we came this late as from the breakfast experience (and advised by the rude breakfast manager) coming later was better as was eventually "every one will get served just be patient, even if we have to run an hour late, we will". Totally contradiction to what was said at High Tea. Extremes. It really was sad to see this great venue being given this quality of staffing... What was really sad was that on the most part I found the junior staff to be pleasant and friendly.. it was the floor managers and what looked like senior staff that just let the side down. I had stayed here a decade ago and it was without flaw back then... today it is a shadow of what it was...…
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Be prepared to wait in lines for Breakfast and High Tea.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 3 weeks ago
Dear Kabelo Thank you so much for your extensive review of your stay with us I am truly sorry to see that you did not fully enjoy your stay with us due to our communication skills . We shall most certainly be addressing this issue and I want to assure you we have taken your feedback to heart It is my sincere hope that we shall see you soon at the hotel again Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Palace accommodation and it was amazing! Unfortunately we only stayed 1 night but it was forever etched in my memory. I would love to go back and spend a week so I can see the whole resort. If you are going to South Africa go and stay at the Palace there is nothing like it, the opulence, attention to details, room service 3 times a day, unbelieveable!!
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Date of stay: November 2022Trip type: Travelled with family
Value
Location
Service
Room Tip: If you have the time and the money stay a week.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 4 weeks ago
Dear MaggieC2575 Thank you for your review and 5 star rating It will be our pleasure to welcome you back for a much longer stay!! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great experience at the hotel with the entire team. We were very well received and our room was excellent! We thought the hotel would be tacky, since it is so big and grand, but it is simply breathtaking! The hotel itself is amazing and very beautiful! Loved every second of it!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 21 Oct 2023
Dear muriwaksman Thank you so much for your 5 star " amazing" review Trust me when I say, it will be our pleasure to welcome you and the team back to the Palace Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am due to visit the Palace of the Lost City and I have sent numerous emails to all the addresses provided online and in their computer generated emails - not one response. I see there are a number of very bad reviews regarding this hotel and I find it worrisome that people spend an exceptional amount of money for 5 star hotels and do not get the same service. It should be about service before during and after to keep your customers. I sincerely hope that this is not a precursor to how the rest of the trip will be.
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Date of stay: October 2023Trip type: Travelled with family
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 4 weeks ago
Dear Dumelasarfina I am truly sorry to read about the lack of response Please e-mail me: francois.dtoit@suninternational.com Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are booked to stay the Palace and I have sent three emails to the addresses provided on the website as well as from their “looking forward to welcome you” email and not one response. That is already hugely disappointing and worrying. Despite being a large hotel they are still considered a 5 star and should therefore provide 5 star service before and during. There are a number of negative reviews on this platform about the hotel and I do hope that this is not a sign of things to come! I would appreciate a response to my email.
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Date of stay: October 2023Trip type: Travelled with family
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort
Responded 4 weeks ago
Dear D1368ILsarahb Please be so kind and e mail me at: francois.dtoit@suninternational.com I will gladly be of assistance Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$282 - US$406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace of the lost city hotel sun city, the palace of lost city
LOCATION
South AfricaNorth-West ProvinceMoses Kotane Local MunicipalitySun City
NUMBER OF ROOMS
335
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Frequently Asked Questions about The Palace of the Lost City at Sun City Resort
Which popular attractions are close to The Palace of the Lost City at Sun City Resort?
Nearby attractions include King's Tower (0.6 km), Valley of Waves (0.3 km), and Sun City Resort (0.4 km).
What are some of the property amenities at The Palace of the Lost City at Sun City Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Palace of the Lost City at Sun City Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palace of the Lost City at Sun City Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Palace of the Lost City at Sun City Resort?
Yes, parking is available to guests.
What are some restaurants close to The Palace of the Lost City at Sun City Resort?
Conveniently located restaurants include Crystal Court, RocoMamas Sun City, and The Raj Restaurant.
Are there opportunities to exercise at The Palace of the Lost City at Sun City Resort?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Palace of the Lost City at Sun City Resort have airport transportation?
Yes, The Palace of the Lost City at Sun City Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Palace of the Lost City at Sun City Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palace of the Lost City at Sun City Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does The Palace of the Lost City at Sun City Resort have any great views?
Yes, guests often enjoy the mountain view available here.