We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Palace of the Lost City

2 114 reviews
Save
Traveller (2651)
Room & Suite (642)
Dining (269)
Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(260 reviews)
“crystal court”(72 reviews)
“the grill”(65 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
05 Mar06 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from US$599.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Sun City hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "ef646dd1a6b84308b80a6ac8743e3f44", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302767,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79877415],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":3,"year":2018},"checkout":{"day":6,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":599,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"ef646dd1a6b84308b80a6ac8743e3f44","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":599,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":599,"highestMetaPriceDisplay":-1,"hotelName":"The Palace of the Lost City","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImVmNjQ2ZGQxYTZiODQzMDhiODBhNmFjODc0M2UzZjQ0IiwiQUlLIjoiMDhjNjk2NmY3OWZlNDMwNGE2NjUzY2ZiYzc4MjYxYzgifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/03/2018", "checkOut": "06/03/2018", "lowestPrice": "US$599", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79877415":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2 114)Write a Review
Filter reviews
1 556 results
Traveller rating
892
323
172
94
75
Traveller type
Time of year
LanguageEnglish
More languages
892
323
172
94
75
Show reviews that mention
All reviewslost citycrystal courtthe grillhigh teaoysterssushiover the topsouth africaother hotelsamazing hotelbreakfast buffet isout of this worldwater parkwave pooltreated like royaltymain restaurantbit dated
FilterEnglish
Updating list...
1 - 5 of 1 556 reviews
Reviewed 4 days ago via mobile

From the moment you arrive at the entry gates / driveway you instantly start to see similarities to other hotels. Disney’s Animal Kingdom, The main dining room, Medinat Dubai and the Water World, Siam Park Tenerife. The staff are friendly helpful and polite with no...More

Thank TravelBoy1974
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 2 days ago

Dear TravelBoy1974 your review of your stay is appreciated! It will be our pleasure being able to welcome you back in 2019!!! Kind regards

Reviewed 4 days ago

We arrived early and were kindly given other rooms than the ones allocated to us. The airconditioning was set at 15 degrees. The room temperature never reached more than 20 degrees during our stay. There were no bathrobes, no fruit or complimentary wine either. This...More

1  Thank mnrgrd
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 2 days ago

Dear mnrgrd thank you so much for your feedback. Please accept our apologies for the disappointing stay that you had with us. Your review has been brought to the attention of the management team. Kind regards

Reviewed 6 days ago via mobile

Beautiful hotel and grounds. Transportation between the different hotels and entertainment areas was excellent often in a Mercedes e class. A la carte restaurants were great and I loved legends. The highlight of my stay. Cinema was beneficial on the day it rained. £2 for...More

Thank 0306sarahandsteve
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 5 days ago

Dear 0306sarahandsteve Thank you for reviewing your stay. Wonderful to see you had such a fantastic time here, even when it rained! Kind regards

Reviewed 1 week ago

Such an awesome weekend getaway! The hotel is absolutely amazing even though its getting a bit tired and needs a renovation to modernize the hotel. The only downside was the service at Breakfast. They need more waiters to assist tables. We enjoyed the Palace pool...More

Thank MikePollock
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 1 week ago

Dear MikePollock We appreciate your review of your stay. The hotel will commence on a refurbishment program for its rooms in April. The Food & Beverage team have taken note of your comment regarding service in the breakfast outlet Having a massage at the pool...More

Reviewed 1 week ago

I dont think we could have started our holiday in South Africa at a better place or way. We stayed there for one night. I would recommend at least 2 nights to be able to make the most of the activities and space! We had...More

Thank Hess84
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 1 week ago

Dear Hess84 thank you so much for your reviewing your stay, Hopefully we will see you again! Kind regards

View more reviews
PreviousNext
123456312
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$293 - US$603 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$293 - US$603 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (2651)
Room & Suite (642)
Dining (269)
Pool & Beach (233)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
AJ92011
20 February 2018|
Answer
Response from sunint | Property representative |
Good Day, There is no age restriction. Regards, Sun Share
0
Votes
Zoe K
11 February 2018|
AnswerShow all 7 answers
Response from Chui Yee C | Reviewed this property |
I followed the tour and needed to wake up to Safari in the early morning because of the weather. In the early morning, temperature is cool. It is suitable for animals to eat and walk around. Otherwise, animals would hide in... More
1
Vote
Emma P
29 January 2018|
AnswerShow all 8 answers
Response from sunint | Property representative |
Good Day, There is a variety of channels available which are standard throughout the resort. These include movie channels, news, and kids channels. Additional channels may be purchased at the hotel and an additional... More
0
Votes
PreviousNext
12345633
Room Tips
"Ask for a room not facing north. They are just too cold."
Read review
"We have stayed all over the palace. All rooms are excellent."
Read review
"Advise the hotel directly if you can about what you want to get our of your stay - they try achieve that as..."
Read review
"We needed and got an accessible room. I suspect every room is spectacular."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing