Sun Vacation Club
Sun City, Moses Kotane Local Municipality South Africa
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#2 of 2 resorts in Sun City
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Since its inception in 1996, Sun Vacation Club has grown to become one of the leading self-catering accommodation in South Africa, selling luxury units on a 10-year rotating holiday club membership basis. A Sun Vacation Club membership not only allows you to experience a new way to holiday, but it gives you unrivalled access to non-stop entertainment and fun things to do at Sun City.
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Property amenities
Free parking
Pool
Restaurant
Children Activities (Kid / Family Friendly)
Room features
Kitchenette
Refrigerator
Location
49Car recommended
Grade: 49 out of 100
44Restaurantswithin 10 km
13Attractionswithin 10 km
Sun City, Moses Kotane Local Municipality South Africa
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During all our prior trips to the Vacation Club over a period of I think 5 years now, we experienced problems with the units allocated to us, ranging from safes not being open to air conditioning not working to bad odours from the bathroom sewerage systems - in most instances the problems were resolved within 24 hours of check-in. As we had family flying up from DBN to join us this time, I took the time to call in advance to let the Vacation Club Reception team know that we would be arriving late, to please allocate a corner unit close to the bus stop + parking, and ensure that everything was 100% with the unit allocated to us and to please place the 2 single beds together in one of the secondary rooms, to avoid any bad check-in experience. Upon arrival at 18h45, we found we had to walk far to unit 317 and that the air conditioning in all 3 rooms were not working incl. the safe, and the single beds had not been placed together. I called the reception from the room to voice my displeasure, requesting that the issues be attended to whilst we went for dinner. Upon return, we found the safe had been opened so we could activate a code and use it, but that none of the other items had been attended to. Needless to say, at 22h00 I requested we be moved to a unit where the aircons were working so we could retire for the day, and being a really hot evening, we would not sleep comfortably without the aircons. We were moved to unit 341 where the aircons were switching on but not blowing cold air. At 5:30am I woke up to my my pensioner sister and her partner sleeping downstairs on the sleeper couches under the ceiling fans. Going for hero to zero I walked to reception to now demand that we be placed into a unit that had everything working and where we could enjoy the remainder of our stay, and on my insistence spoke direct with the front office manager who promised to get everything resolved. After 7am 2 guys arrived to help move our belongings to unit 341 as we left them at unit 317 the night before when we moved - this only after I requested help to do so, where Christopher & the reception was expecting us to move ourselves. At after 8am and not seeing any aircon technicians, I walked back to reception and this time asked to speak with the hotel GM and was referred to the Ops Manager who took charge and got us efficient help and support, where by 10:30am everything was now working and the unit comfortable for us to stay in so we could relax and enjoy the remainder of our stay.…
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Speak to the Ops Manager when having repeat or unresolved complaints
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
For the first time in more than 25 years that we visit the Vacation Club at Sun City Pilansberg, the staff and management blatantly lied to us. For more than 9 months we were in constant communication with the resort regarding the unit we want to book and special request, which was all confirmed telephonically to us today at 14h00. When we arrived at 17h45 at receiption of the resort we were told that we can no longer get the unit, because the people who stayed in the unit for the past week, are also using the unit for the weekend. Which was a blatant lie, since when we arrived at our newly allocated unit the residents that were moving into our initial confirmed unit has also just arrived for the long weekend. They were not booked in that unit the past week. We took video's of the people offloading at the same time we were offloading. It is a matter of principal that staff and management are allowed to blatantly lie to clients of a prestige resort. This is only the beginning of much greater corruption at the resort. The reason for our requested unit was for the safety of little children in our group. The particular family is also grieving because their grandmother passed away earlier the week and they attended the funeral this afternoon and had to face management with no integrity, which added to their emotional distress. This type of behaviour in management should not be tolerated and formal action should be taken against these staff members.…
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We own timeshare past 32 years and decided to exchange for sun city vacation club apartments at the Aviary end the 3 bedroom six sleeper units. The units are excellent and spacious well thought out and equipped with everything. As we growing older it's becoming so difficult to move around and especially at night it's challenging. Sun city is so vast that senior citizens like myself found it difficult. For example the watersports area at cabanas is so far and the walk bk up is so uphill and lots of stairs. Very hard for those who have knee and walking issues. At the time if booking no one told us that the valley of waves would be closed until June. Everything is looking very dilapidated at present as they are working on site. Designated bus stops to pick you up but the walk up to these stops depends on the location of your apartments I visited the Cascades and everywhere seemed quite empty. No doubt sun city too is reeling from the after effects of COVID . Overpriced for us as locals.…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 26 May 2023
Good Afternoon Zora We would like to thank you for your very valued and appreciated feedback, we will look into all the positive suggestions and points you raised and hope that when you next visit us you will find a significant improvement. The Sun Vacation Club Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My review of the check in at reception on November 2021 still applies as there is no improvement at all. Surely commonsense dictates and agrees with my previous review? It is extremely frustrating for the dozens of visitors having to stand in queues for ages
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 20 Mar 2023
Dear Andries Thank you for your valued and appreciated feedback, we are constantly working on improving our check in processes. We hope that when you next visit us you will see a significant improvement as we work toward allowing online check ins to be done soon. Kind Regards Sun Vacation Club Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed over this past weekend - the royal baths pool was disgusting slimy and so many insects - Service was ridiculous ( reception , restaurants , bartenders ) as well as didn’t have a decent shower if we stood in rain we’d be cleaner ! Beautiful place poorly managed Also their reception just sees an owners name and allocates any of their units to guests without checking confirmation numbers and makes It your problem I stood crying for Two hours thinking I got scammed only to find out they f**d up & they did not apologize for any inconvience made me belive I will pay again ( a group of 8 people ) They really don’t know how to deal with situations ( mind you I am someone that suffers with sever anxiety and panic attacks ) they are clearly not capability of dealing with their Own mistakes I saw another foreign lady complain about having no power for more than 4 hours and burning electricals Our bedrooms barely had any light they where so dim or dying No irons fine we carried Our own but cannot see a thing. Was really excited to enjoy a lil birthday vacation that was ruined by poor management! …
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Date of stay: February 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: The pools are slimy and moldy full of bugs
Reception unhelpful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 20 Mar 2023
Good Afternoon Thank you for you valued and appreciated feedback, The Royal baths will during the Valley Shutdown in 2023 receive a lot of love care and attention. We are also constantly working on improving our check in process and hope that you will see a significant improvent. Kind Regards Sun Vacation Club Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Vacation club is a really terrible place. They don't answer phones, kitchen basic things like a can opener doesn't work and they did not assist until 2 hours later. Duty manager does not answer the phone. The senior manager makes empty promises. To get the WiFi to work, took 2 hours. Housekeeping, Constance answers and says they doing things, but do not deliver on anything. Let alone trying to get the TV to connect to internet, my word, now we are asking a lot, beyond frustrating. Didn't even bother asking them to put globes in the bedroom.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 08 Oct 2022
Good Morning Kanchani First and foremost thank you so much for your feedback, we value and appreciate all customer feedback as this assists us to do better for our member and guests alike. We have escalated and investigated all the points raised above and we have put processes in place to ensure that the above does not occur in any unit going forward Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Apparently they have been refurbished - new fabric on couches, aircon units in the bedrooms, that's about all. Bathrooms are the same. Our chalet 489 was clean, everything worked, except the shower - spray was very weak, bad smell, and sink was blocked and didn't drain away. I told reception but nothing was done during our 5 day stay. The icons on the knobs for the temp etc. on the oven had been rubbed off.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 19 May 2022
Good Afternoon, Thank you so much for your feedback, we value and appreciate all feedback as this assists us to do better for our members and guests all the time. We take not of all your comments and suggestions and we hope to welcome you back soon to our resort and that you will find a significant improvement. Kind Regards Sun Vacation Club Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in disaster. PLEASE separate the Reserve and Aviary check in. It takes far to long to check in. Standing in 37 degree heat is not enjoyable. How about online check in and separate pensioners check in?this is not impossible to arrange so please do it.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from rudi van Schalkwyk, Owner at Sun Vacation Club
Responded 18 Dec 2021
Good Afternoon Andries Thank you for your very valuable feedback. We are currently looking at ways to improve our check in process, we are also investigating possible online check in solutions. we hope to welcome you back soon and that you will find a significant improvement during the check in process. Kind Regards Rudi van Schalkwyk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So we arrived back at the unit at about 16:30 on our last day. Opened the door and there was a few inches of water pouring out the door. Apon further inspection, the pipe under the kitchen sink had burst. So not really something you can control but that wasn't the problem in this case. After finally waiting for the phone to start up(key card power) , my daughter who is 18 months old slipped and so did my nephew. Lucky they weren't hurt. After speaking to someone at reception, they said that maintenance would be there shortly. 30 minutes later no one had arrived. I call reception and asked(I would assume that in a situation like this, I would have got offered to be moved) if I could be moved to another unit and one close by. Finally the maintenance guy arrived to fix it, only an hour and a bit in and some of my cloths and my daughters duvet was soaking. Further more I was not offered assistance to move our stuff to the new unit and it took about 2 hours to do so. By this time the maintenance guy said staff would come to clean the unit and that never happened. In these hours I couldn't assist my wife and daughter, for bath and dinner time as I was moving all our stuff to the new unit. There was NO apology from anyone, no assistance in moving our stuff and very little concern for what was a great holiday but had to spend my last evening sorting the mess without any help from Vacation Club. Again when I checked out this morning, very little concern for what had occurred. Messaged another staff member and said someone would be in contact with me, I still haven't heard anything and it's been 3 days!…
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rudi van Schalkwyk, Owner at Sun Vacation Club
Responded 18 Dec 2021
Good Afternoon First and foremost apologies for the delay in our response to you, we appreciate and value all customer feedback as this assists us to do better for our members and guests. We will investigate the phone not being available as this should not be affected by the power saving card being removed from the slot. We apologize for the inconvenience caused and retraining has taken place with all our teams to manage situations as described by yourself above. We look forward to welcoming you back soon. Regards Rudi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst trip to sun city, I booked in from Monday to Friday, it’s Tuesday and I’ve already moved to another hotel..the apartments have a constant smell apart from the drain smell that comes every time the toilet is flushed.. the floors are filthy, its supposed to be a refurbished apartment but it’s old!! First and last time I’d stay here
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rudi van Schalkwyk, Owner at Sun Vacation Club
Responded 18 Dec 2021
Dear Valued Guest, Thank you so much for your feedback, apologies for the delay in our response to you, we would like to apologize for the experience you had whilst visiting us. We are making some changes to the Aviary units at the moment and hope to be done with this project in the middle of 2022. Kind Regards Rudi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LOCATION
South AfricaNorth-West ProvinceMoses Kotane Local MunicipalitySun City
NUMBER OF ROOMS
386
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Frequently Asked Questions about Sun Vacation Club
Which popular attractions are close to Sun Vacation Club?
Nearby attractions include King's Tower (1.2 km), Valley of Waves (0.9 km), and Sun City Resort (1.0 km).
What are some of the property amenities at Sun Vacation Club?
Some of the more popular amenities offered include a pool, an on-site restaurant, and free parking.
What food & drink options are available at Sun Vacation Club?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Sun Vacation Club?
Conveniently located restaurants include Crystal Court, Tusk Bar and Lounge, and The Grill Room.
Are there opportunities to exercise at Sun Vacation Club?
Yes, guests have access to a pool during their stay.