Sun Vacation Club
Sun City, Moses Kotane Local Municipality South Africa
Full view
View all photos(16)16
Room & Suite (2)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
About
3.0
#2 of 2 resorts in Sun CityLocation
Cleanliness
Service
Value
Since its inception in 1996, Sun Vacation Club has grown to become one of the leading self-catering accommodation in South Africa, selling luxury units on a 10-year rotating holiday club membership basis. A Sun Vacation Club membership not only allows you to experience a new way to holiday, but it gives you unrivalled access to non-stop entertainment and fun things to do at Sun City.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Pool
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Room features
Air conditioning
Kitchenette
Refrigerator
Good to know
HOTEL STYLE
Mid-range
Location
Sun City, Moses Kotane Local Municipality South Africa
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 48 out of 100
48
Pilansberg Airport
8.8 km•
See all flights
Car Hire
43 Restaurants
within 10 kilometers
30Reviews2Q+A5Room tips
Reviews
Traveller rating
- 5
- 9
- 3
- 1
- 12
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Spent the 1st weekend of jan 2020 at sun vacation club. Was booked at the" elephant" section of the chalets. It was a 2 bedroom 2 bathroom unit with a tv in the lounge and main bedroom. Great selection of tv channels.
Was not impressed with the upkeep of the chalet. Cupboard in the main bedroom didnt slide well. No aircon in the lounge area. The main bedroom aircon was not functioning properly.
It was a long walk to the shuttle. Will not recommend this section of chalets for older people.
Kids enjoyed valley of the waves, waterworld, ten pin bowling etc. Valley of the waves was more busier on the Saturday then the sunday. Please make sure u carry cash into the valley of the waves area as most vendors do not accept credit card. This includes the the hiring of towels as well. Carry your own umbrellas, towels and folding chair if possible. No outside food allowed into the valley of the waves.
If u have a smaller family, will recommend staying at the cabanas. Plenty halaal options for meals. Great place.
Was not impressed with the upkeep of the chalet. Cupboard in the main bedroom didnt slide well. No aircon in the lounge area. The main bedroom aircon was not functioning properly.
It was a long walk to the shuttle. Will not recommend this section of chalets for older people.
Kids enjoyed valley of the waves, waterworld, ten pin bowling etc. Valley of the waves was more busier on the Saturday then the sunday. Please make sure u carry cash into the valley of the waves area as most vendors do not accept credit card. This includes the the hiring of towels as well. Carry your own umbrellas, towels and folding chair if possible. No outside food allowed into the valley of the waves.
If u have a smaller family, will recommend staying at the cabanas. Plenty halaal options for meals. Great place.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I recently spent a midweek at the Sun Vacation Club, part of the Tsogo Sun hotel at Sun City. It was great to see the many attractions available for people with small kids, plus those who love golf have a fantastic opportunity - the golf course was designed by the renowned Gary Player.
We found the unit allocated to us, in the Cheetah section, to be well appointed, very clean and comfortable. Staff at check-in were very professional and helpful, especially Christopher who recognised us from a previous visit. He requested the receptionist to "look after my guests" - what a pleasure.
From the Sun Vacation Club, it is 10 minutes drive to the entrance gate for Pilanesberg Game Reserve, which has an abundance of wildlife, including the 'Big Five' and lots of birds for bird photography.
We found the unit allocated to us, in the Cheetah section, to be well appointed, very clean and comfortable. Staff at check-in were very professional and helpful, especially Christopher who recognised us from a previous visit. He requested the receptionist to "look after my guests" - what a pleasure.
From the Sun Vacation Club, it is 10 minutes drive to the entrance gate for Pilanesberg Game Reserve, which has an abundance of wildlife, including the 'Big Five' and lots of birds for bird photography.
Read more
Date of stay: February 2020
Value
Rooms
Service
Room Tip:Â The Cheetah section in Phase 1 is close to a nice fish restaurant; previously we stayed with our...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We always stay at Sun Vacation Club because of its easy proximity to the Pilanesberg Game Reserve, and the variety of things to do in the resort. The staff are all friendly and helpful, from the check-in to the cleaning and maintenance people. Despite the beautifully manicured gardens and the cleanliness of the pools and entertainment areas, the outside facade of the units in The Reserve are looking very tired and in need of maintenance.
The rooms are well appointed, with regular changes of towels and great service from cleaning staff. But the basins and sink had an awful sewer smell, and a sewerage pipe overflowed right next to our patio, making it impossible to sit outdoors. I reported it, but it wasn't fixed by the time we left. These are the small things that make a visit a disappointment, or a delight.
The closure of the gate to the Bakubung entrance meant we had to drive to the main road, adding at least 40 minutes round trip to each visit to the Park. There must be a way to better manage this.
For children this is an amazing venue with wonderful play areas and water parks. It is safe with many different activities for the whole family .
The rooms are well appointed, with regular changes of towels and great service from cleaning staff. But the basins and sink had an awful sewer smell, and a sewerage pipe overflowed right next to our patio, making it impossible to sit outdoors. I reported it, but it wasn't fixed by the time we left. These are the small things that make a visit a disappointment, or a delight.
The closure of the gate to the Bakubung entrance meant we had to drive to the main road, adding at least 40 minutes round trip to each visit to the Park. There must be a way to better manage this.
For children this is an amazing venue with wonderful play areas and water parks. It is safe with many different activities for the whole family .
Read more
Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Room Tip:Â Try to get a room on the ground floor, and one the looks onto the garden, not onto the parking lot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rudi van Schalkwyk, Owner at Sun Vacation Club
Responded 18 Dec 2021
Dear Belinda Thank you so much for your very valuable feedback, we appreciate all customer feedback as this assists us to do better all the time for our members and guests. We are happy to report that entire Reserve section has been repainted and has received a lot of love and attention in 2021, we will not stop on our improvements and the Aviary is scheduled to be done in 2022. We hope to announce the re-opening of the Bakubang gate in the not to distant future. We look forward to welcoming you back to our resort in the not to distant future. Regards Rudi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed over this past weekend
- the royal baths pool was disgusting slimy and so many insects
- Service was ridiculous ( reception , restaurants , bartenders ) as well as didn’t have a decent shower if we stood in rain we’d be cleaner !
Beautiful place poorly managed
Also their reception just sees an owners name and allocates any of their units to guests without checking confirmation numbers and makes
It your problem I stood crying for
Two hours thinking I got scammed only to find out they f**d up & they did not apologize for any inconvience made me belive I will pay again ( a group of 8 people )
They really don’t know how to deal with situations ( mind you I am someone that suffers with sever anxiety and panic attacks ) they are clearly not capability of dealing with their
Own mistakes
I saw another foreign lady complain about having no power for more than 4 hours and burning electricals
Our bedrooms barely had any light they where so dim or dying
No irons fine we carried Our own but cannot see a thing.
Was really excited to enjoy a lil birthday vacation that was ruined by poor management!
- the royal baths pool was disgusting slimy and so many insects
- Service was ridiculous ( reception , restaurants , bartenders ) as well as didn’t have a decent shower if we stood in rain we’d be cleaner !
Beautiful place poorly managed
Also their reception just sees an owners name and allocates any of their units to guests without checking confirmation numbers and makes
It your problem I stood crying for
Two hours thinking I got scammed only to find out they f**d up & they did not apologize for any inconvience made me belive I will pay again ( a group of 8 people )
They really don’t know how to deal with situations ( mind you I am someone that suffers with sever anxiety and panic attacks ) they are clearly not capability of dealing with their
Own mistakes
I saw another foreign lady complain about having no power for more than 4 hours and burning electricals
Our bedrooms barely had any light they where so dim or dying
No irons fine we carried Our own but cannot see a thing.
Was really excited to enjoy a lil birthday vacation that was ruined by poor management!
Read more
Date of stay: February 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip:Â The pools are slimy and moldy full of bugs
Reception unhelpful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 20 Mar 2023
Good Afternoon Thank you for you valued and appreciated feedback, The Royal baths will during the Valley Shutdown in 2023 receive a lot of love care and attention. We are also constantly working on improving our check in process and hope that you will see a significant improvent. Kind Regards Sun Vacation Club Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So we arrived back at the unit at about 16:30 on our last day. Opened the door and there was a few inches of water pouring out the door. Apon further inspection, the pipe under the kitchen sink had burst. So not really something you can control but that wasn't the problem in this case. After finally waiting for the phone to start up(key card power) , my daughter who is 18 months old slipped and so did my nephew. Lucky they weren't hurt. After speaking to someone at reception, they said that maintenance would be there shortly. 30 minutes later no one had arrived. I call reception and asked(I would assume that in a situation like this, I would have got offered to be moved) if I could be moved to another unit and one close by. Finally the maintenance guy arrived to fix it, only an hour and a bit in and some of my cloths and my daughters duvet was soaking. Further more I was not offered assistance to move our stuff to the new unit and it took about 2 hours to do so. By this time the maintenance guy said staff would come to clean the unit and that never happened. In these hours I couldn't assist my wife and daughter, for bath and dinner time as I was moving all our stuff to the new unit. There was NO apology from anyone, no assistance in moving our stuff and very little concern for what was a great holiday but had to spend my last evening sorting the mess without any help from Vacation Club. Again when I checked out this morning, very little concern for what had occurred. Messaged another staff member and said someone would be in contact with me, I still haven't heard anything and it's been 3 days!
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rudi van Schalkwyk, Owner at Sun Vacation Club
Responded 18 Dec 2021
Good Afternoon First and foremost apologies for the delay in our response to you, we appreciate and value all customer feedback as this assists us to do better for our members and guests. We will investigate the phone not being available as this should not be affected by the power saving card being removed from the slot. We apologize for the inconvenience caused and retraining has taken place with all our teams to manage situations as described by yourself above. We look forward to welcoming you back soon. Regards Rudi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While all are locked up for COVID - South Africa is OPEN and ready to welcome you... Sun City was a BLAST! the recent rains have left the landscape breath taking with beautiful facilities and lots to do for the family. Water park with wave pool, safari game drives, golf and entertainment facilities for young and old.... leave the winter behind in the North and escape to Sun City - you can thank me later...
Read more
Date of stay: November 2020
Location
Cleanliness
Service
Room Tip:Â If you can afford the Palace, book there... otherwise the other hotels are great value.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rudi van Schalkwyk, Owner at Sun Vacation Club
Responded 18 Dec 2021
Dear Valued Guest Thank you for your very positive feedback, it is much appreciated We look forward to welcoming you back in the near future. Regards Rudi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can highly recommend this establishment , it is very well
run and it is spotless x staff are very helpful. The shop
Is well stocked in case you need provisions . Covid Protocol well taken care of so one feels safer
run and it is spotless x staff are very helpful. The shop
Is well stocked in case you need provisions . Covid Protocol well taken care of so one feels safer
Read more
Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rudi van Schalkwyk, Owner at Sun Vacation Club
Responded 18 Dec 2021
Dear Valued Guest Thank you for your positive feedback, it is valued and appreciated. Regards Rudi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Apparently they have been refurbished - new fabric on couches, aircon units in the bedrooms, that's about all. Bathrooms are the same. Our chalet 489 was clean, everything worked, except the shower - spray was very weak, bad smell, and sink was blocked and didn't drain away. I told reception but nothing was done during our 5 day stay.
The icons on the knobs for the temp etc. on the oven had been rubbed off.
The icons on the knobs for the temp etc. on the oven had been rubbed off.
Read more
Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 19 May 2022
Good Afternoon, Thank you so much for your feedback, we value and appreciate all feedback as this assists us to do better for our members and guests all the time. We take not of all your comments and suggestions and we hope to welcome you back soon to our resort and that you will find a significant improvement. Kind Regards Sun Vacation Club Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed at the vacation club in November. Unfortunately there was a leak due to a malfunctioning toilet which flooded out apartment and caused some damage to our belongings. The room was uninhabitable and we were relocated - sh*t happens.
When we first reported the problem it seemed clear this was an historic issue judging from the reactions of the staff.
We filled in a report on the incident at Sun City and I have since sent a some follow up emails. I once managed to get through to someone on the phone who was aware of the incident but wasn't able to resolve it until the GM back from leave. Other than automated emails there has been nothing from the resort.
The lack of response is a frustrating and will likely mean we chose other options in the future.
When we first reported the problem it seemed clear this was an historic issue judging from the reactions of the staff.
We filled in a report on the incident at Sun City and I have since sent a some follow up emails. I once managed to get through to someone on the phone who was aware of the incident but wasn't able to resolve it until the GM back from leave. Other than automated emails there has been nothing from the resort.
The lack of response is a frustrating and will likely mean we chose other options in the future.
Read more
Date of stay: November 2019
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Vacation Club is a great place to go with the family especially if you have young children. Accommodation is spacious and the surroundings are tranquil with great bird life and some bucks (beware of the monkeys). Heated pool is a winner for the kids and plenty to do in Sun City in general. Try go outside of peak holiday season.
Read more
Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"Try to get a room on the ground floor, and one the looks onto the garden, not onto the parking lot."Read full review
"If you can afford the Palace, book there... otherwise the other hotels are great value."Read full review
"The Cheetah section in Phase 1 is close to a nice fish restaurant; previously we stayed with our children in a larger unit in Phase 2."Read full review
LOCATION
South AfricaNorth-West ProvinceMoses Kotane Local MunicipalitySun City
NUMBER OF ROOMS
386
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSUN VACATION CLUB - Resort Reviews (Sun City, South Africa)
Frequently Asked Questions about Sun Vacation Club
Which popular attractions are close to Sun Vacation Club?
Nearby attractions include King's Tower (1.2 km), Valley of Waves (0.9 km), and The Maze of the Lost City (0.8 km).
What are some of the property amenities at Sun Vacation Club?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sun Vacation Club?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Sun Vacation Club?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Sun Vacation Club?
Conveniently located restaurants include Crystal Court, Tusk Bar and Lounge, and Ocean Basket Sun City.
Are there opportunities to exercise at Sun Vacation Club?
Yes, guests have access to a pool during their stay.