reception was good and efficient. everything was explained on our arrival. no warm water in shower slipped in the shower, no warning of slippery surface or anti slip mat no warm water the next morning
The place is falling apart, The mattress in the room reeked of urine and sweat, the carpet from the reception to the room is worn out, I was shocked to find such poor infrastructure being associated with Tsogo Sun.
Reception Lady and security involved in car braking and then tamper with video footage to get rid of evidence,will never say there again.the case is with the police.Nice place to stay and good area to stay.
We were on a school trip to Cape Town and we slept at SUN1 Kimberley on our way to and back. We really liked the place. We will always stay there year in, year out. Their members of staff are well organised and hospitable.
The hotel was clean except for the sizes of the room, especially when its more that 1 person staying in the room. The toilet/bathroom was also very small with the water spilling everywhere when taking a shower. The mattresses were very hard and uncomfortable (worse after driving a 5 hours to get there).