Clairefort Lodge

Clairefort Lodge

Farm Beer's Rust 53 No. 5 JU, White River 1240 South Africa
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About

2.0
#12 of 14 lodges in White River
4.0 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Service
3.0 of 5 bubbles
Value
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Property amenities
Hot bath
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2Reviews0Q+A1Room tip
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Detailed Reviews
Uwe H wrote a review Sept 2013
Pretoria, South Africa
3.0 of 5 bubbles
We stayed over at Clairefort lodge over the long weekend in September. We struggled to find space at other accommodation providers in the area due to the holiday but to our surprise we were the only people at Clairefort Lodge the entire period of our stay. Their customer service needs attention as the receptionist answered his own cell phone numerous times while I was waiting to be served, in addition their e-mail correspondence is short and quite disrespectful to clients. The Lodge in general is clean but scars of recent construction work lie all over the place wth half dug foundations, concrete, cracked walls and bricks. Rooms nr 1, 2 and 3 are pleasant with their own doors facinfg the garden while all the other rooms are stuffy and face inward and do not have large windows. I would not return here in future as there are numerous other accommodation facilities in the area with better value for money and customer service.
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Date of stay: September 2013
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
munya_gara wrote a review Dec 2015
Johannesburg, South Africa
1.0 of 5 bubbles
The service we experienced was okay given that there was nothing more the staff member could have done under the circumstances. The staff members were really helpful whenever we complained about anything and would try their best to resolve the issue. The staff also went out of their way to accommodate our large group.

The rooms are stuffy and were not ready for us to book in when we got there. Some of the rooms did not have enough water pressure and people had to go to other peoples' rooms to bath. Some rooms had DSTV which was not working and remotes were missing. Some shower rooms are not properly installed and water would flow into the rooms when bathing. Some drainage in the rooms is blocked and water would flow back into the rooms.

The lodge facilities are also available to non-residents who would pay to use the same facilities with the residents. The non-residents are allowed to bring their own beverages and would use the facilities together with residents. The non - residents would play loud music into the night and would leave litter that would be picked up the following morning. The non-residents would use the toilets and no one from the lodge was available to clean the toilets until the next morning. Some of the non-residents urinated on our vehicles. We struggled to use the lodge facilities whenever the non-residents were available as we had kids and had to constantly monitor the small kids. Because of the non residents who are allowed to come into the lodge we felt that our security was grossly compromised.

We requested to speak to the owner about our experience and to express our concerns and to date we haven't been called back to discuss the issues.
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Date of stay: December 2015
2.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Choose un-carpeted rooms not facing the pool area as this is the area non-residents would come to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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munya_gara wrote a tip Dec 2015
Johannesburg, South Africa1 contribution
1.0 of 5 bubbles
"Choose un-carpeted rooms not facing the pool area as this is the area non-residents would come to party and use the facilities."
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South AfricaMpumalangaWhite River
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CLAIREFORT LODGE - Reviews (White River, South Africa)

Frequently Asked Questions about Clairefort Lodge
Which popular attractions are close to Clairefort Lodge?
Nearby attractions include South African National Parks (5.7 km), Casterbridge Lifestyle Centre (2.9 km), and Casterbridge Cinema (0.7 km).
What are some restaurants close to Clairefort Lodge?
Conveniently located restaurants include Magnolia, Picasso's Mexican Taqueria, and Oliver's.
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