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This hotel is kind of a fantasy as all the village. Looks like you are in a Holiwood's scenario... If you like comfortable rooms go to other hotel. The mattress are bad (but clean), the shower spits water and floods the rooms as you take...More
Response from Lella S, Manager at The Royal HotelResponded 2 weeks ago
Thanks for your review. We are sorry to hear you were not comfortable, all our mattresses have been replaced within the last two years, so please be so kind aso to email me directly at email@example.com with your room number so that I...More
We booked for 4 days and from the moment we arrived we felt home. Very well trained staff and neat rooms. The food is amazing. We will book again! Thank you to all the staff and management for a memorable experience. Special thanks to the...More
Response from Lella S, Manager at The Royal HotelResponded 3 weeks ago
Good Afternoon Annelie
Thank you for being our wonderful guests! We are deeply encouraged as a team when our guests feel well looked after.
Welcome "home" anytime!
Need to make some changes to the rooms. Tape on the wall to hold up peeling wallpaper. Not a good look. The restaurant food is terrible. The chef is not on hand and the food looks old!! Like reused from the day beforeMore
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Response from Lella S, Manager at The Royal HotelResponded 12 April 2018
Good Day wbarley
It appears you did not enjoy your stay. We are aware that wall paper in certain rooms needs refurbishing, and our in depth maintenance plans are ongoing. This is challenging as the buildings (as you may or may not know) are owned...More
Stop off on a tour, for a buffet lunch.
This place has real history and some great beer, once you make your way through all the street venders selling nuts.
Food was fast and satisfying.
Service was quite fast but when the wait staff all...More
Response from Lella S, Manager at The Royal HotelResponded 4 April 2018
Thanks for your review, we're thrilled that you enjoyed the food.
The singing is a traditional experience that is usually very well received by international guests, and we work together with a local gumboot dance troupe.
Hope you will visit us again.
Pilgrims rest is a great for those who have a affinity for history. I love this place cause you really do get the feel that you have stepped back into the 1800's. The Royal Hotel encompasses that feel. Definitely a must stop if you on...More
Response from Lella S, Manager at The Royal HotelResponded 22 March 2018
Thanks for your great review, we're always happy when people "get" Pilgrim's Rest!
Welcome anytime for a Beer!
Unfortunately I don't have an official breakfast time stated by the hotel, but I seem to think we left at around 8/8.30am and we had breakfast before leaving. I found the reception staff INCREDIBLY accommodating and... More
Unfortunately I don't have an official breakfast time stated by the hotel, but I seem to think we left at around 8/8.30am and we had breakfast before leaving. I found the reception staff INCREDIBLY accommodating and I think George offered to organise a packed breakfast for us (sorry we were touring for 45 days so details are a little muddled now). I believe if you contact them prior to arriving, that they will do their best to meet your needs. I have included some contact details below.
T: 013 768 1100 F: 013 768 1188
Sorry I was not allowed to include the websight and emails, but you could google them.
I hope you enjoy your stay as much as we did - we found throughout our travels in SA that genuine compliments and appreciation worked miracles :)
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"Perhaps main hotel may be better than one of the many annex buidlings - not sure!"