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Crystal Springs Mountain Lodge

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R533 Vygeboom Farm, Pilgrim's Rest 1290 South Africa
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (345)
Room & Suite (138)
Dining (17)

About

#1 of 3 Speciality lodging in Pilgrim's Rest
Location
Cleanliness
Service
Value
Travellers' Choice
Crystal Springs has achieved the perfect balance between pristine natural scenery, wildlife and holiday resort. Whether you are looking for a romantic, adventurous or relaxing break, Crystal Springs Mountain Lodge is the perfect choice. This picturesque location has an all year round charm that keeps travellers coming back. All holiday lovers will enjoy Crystal Springs’ spectacular cliffs and gorges, forests, murmuring streams, plunging waterfalls, grazing wildlife, luxury accommodation and vast array of onsite facilities and activities. What to do at Crystal Springs…For the young and young at heart we offer a games room, mini golf, tennis, squash, trampolines, jungle gyms, outdoor pools and an outdoor heated pool. For the adults we have a clubhouse with a gym, indoor heated pool, Jacuzzis, a sauna, a steam bath and a beauty salon. For nature lovers we offer walking trails, game drives, guided nature walks and game viewing hides. Crystal Springs is conveniently situated for easy access to many of Mpumalanga's most amazing tourist attractions. From the historic town of Pilgrim's Rest to nearby Sabie and Graskop; to the spectacular Blyde River Canyon, God’s Window and Bourke's Luck Potholes. The world-famous Kruger National Park - home to the Big Five – is only an hour’s drive from the resort.The Tourism Grading Council of South Africa awarded Crystal Springs Mountain Lodge with a four star grading. RCI has awarded Crystal Springs Gold Crown Status.Crystal Springs Mountain Lodge is a VRS managed resort.GPS co-ordinates:24º 51’ 51’’ S30º 42’ 41’’ E
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Full view
Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Badminton
Game room
Books, DVDs, music for children
Children's playground
Secured parking
Hot bath
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Wine / champagne
Hiking
Mini golf
Tennis court
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Table tennis
Board games / puzzles
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
BBQ facilities
Convenience store
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun terrace
Sun umbrellas
Laundry service
Self-serve laundry
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Room features
Air conditioning
Dining area
Fireplace
Housekeeping
Kitchenette
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Safe
Seating area
Sofa
Dishwasher
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Great View
Languages Spoken
English, Afrikaans, Xhosa, Zulu
745Reviews12Q+A93Room tips
Traveller rating
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Popular mentions
gillianleach wrote a review 23 Jan
Johannesburg, South Africa20 contributions1 helpful vote
This resort is really big, very spacious and so well maintained. The views are just amazing, with beautiful walks and lots for families, as well as couples to do. our unit number 73 was really comfortable with absolutely everything we needed. The view from our unit was most beautiful.
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Review collected in partnership with this hotel
Date of stay: January 2021
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octliz wrote a review 20 Jan
Johannesburg, South Africa1 contribution
We thoroughly enjoyed our stay at Crystal Springs. The staff were friendly and felt like we were coming home . the chalet itself was ultra tidy and nice but the view was amazing, having your coffee while looking at the mist on the hills was beautiful. you wont regret going here plus it is close to quite a few of the small towns
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Review collected in partnership with this hotel
Date of stay: January 2021
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martiel2018 wrote a review 12 Jan
Gauteng, South Africa2 contributions
We had an awesome time The units were user friendly and clean The service excellent The restaurant awesome and great food Amenities was clean and user friendly Our game drive was very relaxing Will recommend this resort anytime
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
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KH0801 wrote a review 09 Jan
Roodepoort, South Africa17 contributions1 helpful vote
I cannot recommend this resort enough. So clean, efficient and very covid compliant. Super friendly staff. Awesome dinners at restuarant..best oxtail ever. Beautiful gamedrive ..our guide (Sya) was so friendly and exceptionally knowledgeable. Will def go again!
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Date of stay: January 2021Trip type: Travelled with friends
1 Helpful vote
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JPadman wrote a review Dec 2020
Johannesburg, South Africa30 contributions39 helpful votes
We booked a weekend timeshare stay at this resort. It takes a great deal of energy and passion to make the effort to go to this resort. The roads to get there once you have left the highway are full of potholes, the size that will swallow your whole car irrespective of whether it is a 4x4 vehicle or a normal vehicle, so that is the sacrifice that one makes to get to see this remarkably beautiful part of the world. Check in was a horrific experience to put it mildly. 400 plus people were arriving at this resort on this day. The weather was miserable as it has rained non stop rather heavily from the moment we left Johannesburg. We had been contacted by the resort the day before the check in and were told in no uncertain terms that check in was at from 4pm. We specifically asked whether we had to fill in any forms and would prefer to do that before we got there and were told no forms were needed to be filled in other than the guest registration form used around the world.Upon arrival at 5pm , sat in massive queues in the car as we had to fill out many forms related to Covid 19 which could easily have been emailed to us prior to check in. Each car was given these many forms to fill in at the gate. Took an hour to get into the gate as cars were packed to capacity requiring all these forms to be filled in per person hence massive queues on a dirt road with heavy rain.Again no planning on how to ensure your guests have a terrific arrival experience after having driven for at least 4 hours, some 5 hours to get there with screaming children, hungry children, etc. Then at reception, another queue to pick up keys, note very SMALL reception area ( could have planned multiple reception areas as conference rooms lying empty, put up a small marquee to help with the large numbers), no apology about the massive queues , no polite engagement by management to say we are sorry , other people having issues with their villas , again those that had issues should have immediately been taken to another part of the reception area and dealt with separately rather than hold up the queue. Again no management visible to placate guests show leadership deal with the check in crisis, display confidence. Stood in this queue for another 30 mins. Took 1 hour and 40 mins from arrival at the gate to arrive at our villa. Variety of villas on the complex but most are semidetached so you share one building with another villa. Noise is a massive factor as you can hear the loud TV next door and if your next door neighbours are naturally loudly spoken people you can clearly hear them in your villa so that ruins your secluded holiday immediately for the duration of your stay. I promise you there are 100’s of other resorts that are available around the country that don’t have this problem. Monkeys are aggressive when you sit on your patio and are prepared to challenge you all the time when you want to braai outside but eat inside. Again nothing relaxing about this. There are many options to resolve this but none considered by management except to say don’t feed the monkeys and have put a lot of gates to prevent access into the villas. Again - cleaning services are limited and the excuse is the pandemic. When I go on holiday I expect my room to be cleaned daily and if need be my towels to be cleaned daily. This is a cost cutting exercise rather than a Covid measure to prevent touch and transmission. All major hotel groups around the world still clean rooms daily unless the guest does not want the cleaning service. 400 plus guests on complex but again reception times are limited for assistance and management are not even remotely visible or make an attempt to engage with guests. Again a cost cutting exercise but the resort is at its maximum capacity as per the current regulations hence all services should be open and functioning. Check out time is strictly 10am. Arrive as late as possible for your holiday but leave as early as possible and use Covid cleaning procedures as the excuse. I wanted to leave early as I had a family emergency but had to wait until reception opened at 7.30am to wait for my chalet to be checked for any breakages and then I would get my R500 cash deposit back. I couldn’t wait so I now have to wait until 4th January to get my money back because their head office handles the refunds and not the unit. Again could have taken a credit card hold and then cancelled it but that is too much admin, rather inconvenience the guest. Villas were comfortable, served their purpose. From the car park to the villa is a distance so be aware of this when you arrive in the rain or depart in the rain as loading or unloading your car will be a challenge. Will never go back to this resort because of its complete lack of planning around providing the best customer experience from check in to check out and going that extra mile with personalized service. Management attitude, presence, lack of sight let alone engagement meant to ensure guest happiness is not even remotely available. Avoid this resort at all costs.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Resort Spokesperson Wild Side Creative, Other at Crystal Springs Mountain Lodge
Responded 2 weeks ago
Hi JPadman. Thank you for your review. Crystal Springs strives to create a home-away-from-home experience and we take to heart all comments on how we can improve on our guests’ overall experience. Please be assured that your feedback regarding your booking and experience at the Lodge has been noted and passed on to the relevant parties; management has informed us that they will look into it. Please contact management on leonm@crystalsprings.co.za in order for them to fully investigate the points brought forward in your review. Thank you. Kind Regards – The Crystal Springs Team.
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PRICE RANGE
US$43 - US$89 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal springs mountain hotel pilgrim`s rest
LOCATION
South AfricaMpumalangaPilgrim's Rest
NUMBER OF ROOMS
192
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Frequently Asked Questions about Crystal Springs Mountain Lodge
Which popular attractions are close to Crystal Springs Mountain Lodge?
Nearby attractions include Alanglade House Museum (4.6 km) and Ponieskrantz (4.9 km).
What are some of the property amenities at Crystal Springs Mountain Lodge?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Crystal Springs Mountain Lodge?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal Springs Mountain Lodge?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Crystal Springs Mountain Lodge?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Crystal Springs Mountain Lodge?
Conveniently located restaurants include THE VINE RESTAURANT, Pilgrims Pantry, and Scott’s Cafe.
Are there opportunities to exercise at Crystal Springs Mountain Lodge?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crystal Springs Mountain Lodge?
Yes, laundry service and self serve laundry are offered to guests.
Does Crystal Springs Mountain Lodge offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Crystal Springs Mountain Lodge?
The staff speaks multiple languages, including English, Afrikaans, Zulu, and Xhosa.
Does Crystal Springs Mountain Lodge have any great views?
Yes, guests often enjoy the mountain view available here.