Protea Hotel by Marriott Nelspruit

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Protea Hotel by Marriott Nelspruit
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About

4.0
#9 of 23 hotels in Nelspruit
3.7 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
4.0 of 5 bubbles
Value
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Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Telephone
Iron
Private bathrooms
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Pool view
Non-smoking rooms
Family rooms

Location

30 Jerepico Street Orchards, Mbombela 1200 South Africa
199Reviews6Q+A41Room tips
Traveller rating
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  • 38
  • 13
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Detailed Reviews
Gene R J wrote a review Feb 2023
Silver Spring, Maryland9,115 contributions994 helpful votes
+1
4.0 of 5 bubbles
My wife and I stayed 2 nights, arriving at 1PM with a rental car and using the covered parking in front. A nice receptionist copied my passport, as I signed an entry sheet, then presented the key cards. We took our bags up the stairs to the 1st floor.
Wood floored room #116 opened to a fully outfitted bathroom with a tub and shower stall, across a closet with safe, then a desk with 2 outlets/2 chairs, a comfortable king faced a satellite TV(Al Jezzara, CNN, 4 SABC, 4 sports and 4 movies), coffee station with small refer, then an opening window with view of the parking lot. The spacious room had quiet AC, good secure WIFI and quick hot water.
The serviced 6:30AM lobby breakfast was excellent; juices, fruit, yogurt, egg station, hot and cold meats, cheese, breads/jams, muffins and coffee machine choices.
We used their nice rectangular pool twice.
This renovated 94 room hotel is within a 300m walk from the petrol/KFC/Spar and a 500m drive to the Valley Hyper Centre/Checkers.
Read more
Date of stay: February 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahomed Ashraf S wrote a review Oct 2023
6 contributions6 helpful votes
3.0 of 5 bubbles
Hotel is decent, clean and well located in Mbombela. However staff at reception are useless. We arrived on Saturday 30 September at 17h30 and it took 45 minutes to check in. Our confirmation letter showed that our booking included breakfast whereas the computer reflected room only. The room allocated to us behind reception was next to the parking. Very noisy throughout the evening when guests come in and park. When we arrived for breakfast on Monday morning the restaurant staff told us that breakfast was not included. Again we had to show our confirmation letter to reception before we were allowed to have breakfast..
Read more
Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Please request rooms far away from the parking area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AJ wrote a review May 2023
Pretoria, South Africa13 contributions4 helpful votes
3.0 of 5 bubbles
Friendly staff and good dinner. However, hotel is in an older and less safe part of town, the rooms are dark with minimal lighting, no elevator, no gym and decor is tired. Less than expected from Protea/Marriott. Make sure you don’t have a room directly over/near the dining area as it is very noisy.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olapidot wrote a review Jan 2020
Tel Aviv, Israel212 contributions143 helpful votes
2.0 of 5 bubbles
Many small problems in my room and in the hotel.
the bathroom in my room was full of tiny ants. I alerted the reception, the problem repeated itself a day later.

very long time until the water in the shower became hot, too long.

room decoration is old

very narrow swimming pool

air condition in room was too strong

curtains were not dark enough and did not block outside lights
Read more
Date of stay: January 2020
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Garrick G, General Manager at Protea Hotel by Marriott Nelspruit
Responded 26 Jan 2020
Dear Olapidot1 At the outset, I would like to apologize for all the little things that were not correct throughout your stay with us. It by no means reflects the high level of service we strive for. I have raised the items with the relevant departments who have assured me that action will be taken to rectify the shortcomings. We trust the rest of your trip went well and that you enjoyed vacation. Should your travels bring you back to Nelspruit, we would like to be given an opportunity to improve on your last stay. We look forward to welcoming you again in future. Kind Regards Garrick Grabe General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kabelo M wrote a review May 2022
Kimberley, South Africa18 contributions4 helpful votes
5.0 of 5 bubbles
The hotel is on a very quite place, Corporate to say.
Staff with their supervisors are very helpful and friendly, Rooms are big and very clean, food is great with variety to choose from, freshly prepared.
Service is top notch. The hotel has got a peaceful atmosphere, even though fully booked the service is exceptionally great.
Read more
Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JacquelinePienar wrote a review Jul 2020
Pretoria, Gauteng, South Africa5 contributions4 helpful votes
5.0 of 5 bubbles
Great and clean, well kept and well managed Hotel. The atmosphere is warm and welcoming. Mr Grabe is the best host I have experienced, on both foreign and domestic travels. Definitely the place in nelspruit.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Garrick Grabe, General Manager at Protea Hotel by Marriott Nelspruit
Responded 23 Jul 2020
Dear JacquelinePienaar I want to thank you for sharing your most memorable experience with us during your recent stay at the Protea Hotel Nelspruit. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us and look forward to welcoming you and Eleanor back soon. Kind Regards Garrick Grabe General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gershon B wrote a review Feb 2020
Johannesburg, South Africa114 contributions21 helpful votes
4.0 of 5 bubbles
First i need to say huge compliment to Velly from checkin desk. He value the customer so much. Lovely rooms with nice view. Breakfast was great and thursday night was braai night. Please put some bar fridges in rooms. Thanks
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abdul Kader O wrote a review Dec 2022
Johannesburg, South Africa23 contributions6 helpful votes
5.0 of 5 bubbles
It was and I will say it is a very nice establishment run well clean room entrance outer tard,
I recommend it please note that in nelspruit there are many nice places to stay in.
Oops too many words.
You can also visit Loeries corner for meals
Read more
Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nalsin wrote a review Mar 2024
Johannesburg, South Africa200 contributions98 helpful votes
4.0 of 5 bubbles
What a great hotel. A very cozy and serene hotel set in a great location.

The rooms are spacious and comfortable.
Lovely pool area, neat gardens, warm and cozy bar and lounge area.

The cuisine was excellent and the staff provided very good service.

Overall a great hotel in Nelspruit.
Read more
Date of stay: March 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rfm2016 wrote a review Jan 2019
Johannesburg, South Africa12 contributions20 helpful votes
2.0 of 5 bubbles
The front office manager must really work on her attitude towards guest, she was very unfriendly and even a single smile nothing, my husband was trying so hard to have a conversation with her but she was not having non of it, she never asked how we were doing, how was our trip to nelspruit since we not from Mpumalanga. To come think of it it our 1st time staying at Protea Hotel and I expected a better and warm welcome. The room that we were giving to it faces the parking and the cars are just noisy so are the people outside. I mean she even confirmed about the hotel not being busy so why didn’t she give us a room that’s not facing the parking. I am really dissatisfied with the service we received from Stacey front office Manger. You could do better!!! Try to be more warm towards your guests especially if it’s their 1st time, obviously You wouldn’t know if it’s their 1st time in nelspruit and staying at protea hotel 1st time cause you never bothered to ask how we doing and where we come from. Worst part to tell us about the amenities of where is the restaurant, bar, pool area what time is breakfast or dinner. Your service is poor.
Read more
Date of stay: January 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Garrick G, General Manager at Protea Hotel by Marriott Nelspruit
Responded 05 Jan 2019
Dear RFM2016 At the outset, i would like to apologize for the terrible experience at our Hotel. It by no means reflects the high level of service we strive for. I will sit down with the Team and address this matter and ensure it is never repeated. I have taken the liberty of placing a note on your profile that you prefer garden facing rooms. This will ensure you always get this room type when traveling back to our Hotel. We hope to welcome you back again soon. Garrick Grabe General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
creadshaw asked a question Jun 2018
London, United Kingdom6 contributions5 helpful votes
Hi there Are you able to pick up guests from the Intercape bus station (Total garage) please? Thanks
Answer from Zeelia V
Good Day. We will be able to, can you contact us directly so that we can make the arrangements for you? Kindest Regards, Zeelia Viljoen
Answer from Garrick G
Mbombela, South Africa1 contribution
Good day Rental company is Bidvest car rental.
Answer from Garrick G
Mbombela, South Africa1 contribution
Good day Matron You may contact Zeelia Viljoen in this regard. zeelia.viljoen@ proteahotels. com Garrick Grabe General Manager
Answer from SureTravel24-7
Boksburg, South Africa89 contributions53 helpful votes
Umbali Wedding Venue is less than 15 minutes drive from the Protea Hotel Nelspruit.
Mahomed Ashraf S wrote a tip Oct 2023
6 contributions6 helpful votes
3.0 of 5 bubbles
"Please request rooms far away from the parking area"
Read full review
Anaisa M wrote a tip May 2023
16 contributions
5.0 of 5 bubbles
"Excellent location if looking to visit the Kruger national park"
Read full review
Stephens M wrote a tip Nov 2019
Emalahleni, South Africa11 contributions1 helpful vote
5.0 of 5 bubbles
"rooms behind the pool are better with you don't want to waken by the smell of breakfast being prepared"
Read full review
Jacob I wrote a tip Aug 2018
Vanderbijlpark, South Africa32 contributions3 helpful votes
4.0 of 5 bubbles
"All rooms are good"
Read full review
Johan B wrote a tip May 2018
Kleinmond, South Africa41 contributions61 helpful votes
5.0 of 5 bubbles
"ground floors better"
Read full review
Not the right property for you?
There are more places to choose from in the Mbombela area.
PRICE RANGE
R 1,363 - R 1,477 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel nelspruit
LOCATION
South AfricaMpumalangaMbombela
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PROTEA HOTEL BY MARRIOTT NELSPRUIT - Reviews & Price Comparison (Mbombela, South Africa) - Tripadvisor

Frequently Asked Questions about Protea Hotel by Marriott Nelspruit
What are some of the property amenities at Protea Hotel by Marriott Nelspruit?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel by Marriott Nelspruit?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Protea Hotel by Marriott Nelspruit?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel by Marriott Nelspruit?
Yes, free parking is available to guests.
What are some restaurants close to Protea Hotel by Marriott Nelspruit?
Conveniently located restaurants include Orange Restaurant, Jock & Java, and The Pub.
Are there opportunities to exercise at Protea Hotel by Marriott Nelspruit?
Yes, guests have access to a pool during their stay.
Does Protea Hotel by Marriott Nelspruit have airport transportation?
Yes, Protea Hotel by Marriott Nelspruit offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel by Marriott Nelspruit?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel by Marriott Nelspruit offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Protea Hotel by Marriott Nelspruit accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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