Nels River Guesthouse and Spa

Nels River Guesthouse and Spa

12 Cussons Street West Acres Nelspruit, Mbombela 1200 South Africa
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About

3.0
#50 of 61 guest houses in Mbombela
3.9 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.3 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Nels River Guest House & Spa is situated in a quiet sub-urban area in Nelspruit, the capital of Mpumalanga. We offer exceptional value combined with elegance, relaxed comfort and genuine hospitality. A peaceful atmosphere offers the perfect retreat from a hectic & stressful lifestyle. Our accommodation is very popular amongst Reps and Business Executives.
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Property amenities
Free parking
Pool
Spa
Non-smoking hotel
Room features
Air conditioning
Kitchenette
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Charming
23Reviews0Q+A0Room tips
Traveller rating
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  • 6
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  • 5
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Detailed Reviews
jacquesvanwyk2020 wrote a review Feb 2020
2.0 of 5 bubbles
What a huge disappointment. Booking was made for dinner and breakfast. At arrival I was informed that they do not serve dinner or breakfast as they do not have supplies. My company will not refund me for the dinner that I had to buy because my booking made provision for dinner. I was informed at 20:30 there will be breakfast after I made a big noice about the bad service.
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Review collected in partnership with this hotel
Date of stay: February 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rmsteyn67 wrote a review Apr 2018
3.0 of 5 bubbles
Where is the spa???? That's why I booked there. What a disappointment!! Our first room was a disaster with aircon that does not work, and a manager that didn't want to move us to another room. After I personally demanded it from him over the phone, we were at last moved. Not worth the money. Will not return or tell my friends or family.
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Review collected in partnership with this hotel
Date of stay: April 2018
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bruce D wrote a review Sept 2016
2.0 of 5 bubbles
Only 3 reviews so far this year! On arrival, we were received by Siya the night guard, who was the high point of our visit. He could not do enough to help us. Parking was a serious constraint. There were 2 non guest vehicles in an already very small parking area. We booked a family room due to luggage requirements. We declined an upgrade offer to the Honeymoon suite, but on arrival had been upgraded anyway. Our heavy luggage now had to be carried upstairs. The room at one point had been very well appointed, but now suffered a serious lack of maintenance such as chipped vanity, loose soap dishes, cracked bathtub bottom, missing shower drain cover, loose handrails (safety issue), aging furniture etc. Nowhere to put used teabags etc, had to use a glass. Used tea candles not replaced. We had a good nights sleep, but when having a shower in the morning, my towel had old stains on it, 2 mornings in a row (cringe). When looking out of the bathroom window, one sees a roof with plastic over it and rocks holding it down (Farmhouse?). The front view from this honeymoon suite is stunning though. OK, so we will go down for our booked breakfast at 07H30. Not a soul in sight, only Siya the night guard who was already into overtime but would not abandon his post. A short while later we had to let another staff member in the gate with our remote. The Manageress does however stay on the property in one of the guest rooms. By 8am we had to leave without seeing the Manageress or having our breakfast. When booking out we only saw the Manageress due to requesting that they call her from her room at 8am. Her dress code was not conducive to her position but was more suited to home lounging on a Sunday. We recently stayed at the Babbling Brook B&B in Pietermaritzburg and received 5 times the service and quality for 65% of the cost. It must be noted that whoever cleans the rooms in the week is in the same category as Siya. The rooms were spotlessly clean on arrival.
NB! We, unknown by management, booked in as potential buyers of the establishment. Needless to say we found it wanting and overpriced. We have moved on.
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Date of stay: September 2016
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The mighty duck wrote a review Oct 2014
Johannesburg, South Africa
1.0 of 5 bubbles
Arrived. Place looks clean. So far so good. Get to the room. No shower. Ok fine. Suck it up. Then noticed there is no door on the bathroom. Thats cuckoo right? Speak to the lady she tells me that none of their rooms have Doors on the bathrooms. It's open plan. So now my new girlfriend must take an open plan dump. I mull the situation....you know, when in Rome and all that. Then some other genius tells me if I don't like it I can piss off. So I took his kind offer. And to think I used to pay for my reps to stay there. Sorry guys. We will fix that crime against humanity asap. In short avoid this place like Ebola. The lady tried to explain things but telling someone to piss off is the limit.
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Date of stay: October 2014Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SandiaSunshine wrote a review Mar 2017
Sandton, South Africa
1.0 of 5 bubbles
Called to enquire, as the trip advisor reviews were so bad. An Afrikaans lady answered. Wasnt helpful said I should check the reviews on FB etc. And that these e=reviews were done years ago. I told her the last one was last ear Sep16... a few months ago. When I asked about the layout downstairs that they open into the restuarant and its not private and everyone can hear everyone speak.. as reviews said..it appears its still the same. Their sie just looks stunning but the layout is the same.
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Date of stay: March 2017
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel W wrote a review May 2016
4.0 of 5 bubbles
I enjoyed my stay at Nels River the staff are friendly and helpful. It's situated in a quiet suburb of Nelspruit. So no noise from busy roads.

The room I stayed in was the love room which is upstairs, and had a view of the river. Although open plan so the bedroom,bathroom and lounge area does not have any doors leading to them this didn't bother me as I was alone.

There are some down falls though, the breakfast is set and there is no selection. All the rooms lead straight to the breakfast area, and at night if you talk everyone can hear what you are saying. It is difficult to get in and out of the parking.

But otherwise a good stay.
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Date of stay: May 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thabisom464 wrote a review Apr 2016
Pretoria, South Africa
3.0 of 5 bubbles
Nels River Guesthouse is a great place to stay. I really enjoyed my self at the guest house with great services , the rooms are clean and high hospitality from the staff. I regards it as my new home every time I visit Nelspruit. Thanks a lot for all care and hospitality , Nels River Guesthouse rockssssssssssssss!
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Review collected in partnership with this hotel
Date of stay: April 2016
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean D wrote a review Apr 2016
Pretoria, South Africa
4.0 of 5 bubbles
Guesthouse is in a quieter suburb of Nelspruit.
Really peaceful. The guesthouse rooms are neatly renovated and more than adequate in space.
Breakfast is enough and good quality though larger variety of options would be a nice touch.
All in all a very pleasant stay.
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Review collected in partnership with this hotel
Date of stay: April 2016
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
471janineo wrote a review Nov 2015
Stilbaai, South Africa
5.0 of 5 bubbles
The staff were friendly, efficient, helpful and welcoming. The rooms are cozy, well equipped, spacious and clean. Beautiful property with a swimming pool, rolling lawns and little creek on the other side of the fence, beautiful views! Overall great service and very much looking forward to visit again.
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Review collected in partnership with this hotel
Date of stay: October 2015
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bonganin733 wrote a review Sept 2015
JHB
3.0 of 5 bubbles
enjoyed my stay ans loved the Breakfast ,Opportunity will be the Swimming pool effect that i didn't see .
the Staff working are very well trained and professional .
I would like to book another stay at Nels River Guest House.
Bongani Nguabane
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Review collected in partnership with this hotel
Date of stay: September 2015
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LOCATION
South AfricaMpumalangaMbombela
NUMBER OF ROOMS
6
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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NELS RIVER GUESTHOUSE AND SPA - Reviews (Mbombela, South Africa)

Frequently Asked Questions about Nels River Guesthouse and Spa
Which popular attractions are close to Nels River Guesthouse and Spa?
Nearby attractions include Lowveld National Botanical Garden (4.6 km), i'langa Mall (2.0 km), and Riverside Mall (5.0 km).
What are some of the property amenities at Nels River Guesthouse and Spa?
Some of the more popular amenities offered include a pool, a spa, and free parking.
Is parking available at Nels River Guesthouse and Spa?
Yes, free parking is available to guests.
What are some restaurants close to Nels River Guesthouse and Spa?
Conveniently located restaurants include Orange Restaurant, Greek Kouzina, and Mugg & Bean.
Are there opportunities to exercise at Nels River Guesthouse and Spa?
Yes, guests have access to a pool during their stay.
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