Tfokomala Hotel and Conference Centre
Cnr R40 and D725 Roads, Mbombela 1200 South Africa
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#1 of 9 small hotels in Mbombela
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Value
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HOTEL STYLE
Business
Quaint
Property amenities
Free parking
Free High Speed Internet (WiFi)
Internet
Free breakfast
Restaurant
Room features
Air conditioning
Room service
Refrigerator
Room types
Non-smoking rooms
Suites
Location
Cnr R40 and D725 Roads, Mbombela 1200 South Africa
Getting there
Kruger Mpumalanga Intl Airport
12.9 km•
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124 Restaurants
within 10 kilometers
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Detailed Reviews
The hotel is beautiful, rooms so clean and hospitable, restaurant serves delicious food. The staff from reception, housekeeping, kitchen and restaurant provides a service of a high standard. They are friendly, hospitable and highly professional.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 13 Oct 2023
Dear Explorer47805551162 Thank you very much for this stunning review of your stay with us. We appreciate you taking the time to review us. The staff is happy that they were able to provide you with the "best experience of your life". We look forward to your next visit! Kindest and best regards, Tfokomala Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was very clean and comfortable. The bed linen is great quality. Being on campus it is very quite at night and the restaurant is conveniently situated right next door to the hotel.
The Wi-Fi in the rooms can be improved as it doesn't really work.
The Wi-Fi in the rooms can be improved as it doesn't really work.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 25 Jul 2023
Dear U9289YKjamesa Thank you for taking the time in writing us a review. We are glad that you were happy with your room, our linen and quiet environment. We will definitely look into improving the Wi-Fi connectivity. Looking forward to hosting you again in the near future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly and helpful front desk staff. Rooms were comfortable and clean, serviced daily. Enjoyable warm shower with sufficient supply of towels and soap, shampoo, and sanitiser. Wifi available at the hotel, restaurant and conference rooms. Delicious breakfast and dinner, the chef accommodated those with special dietary needs.
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 25 Sept 2024
Hi 748melusit, Thank you for the 5-star rating and your wonderful review. We cannot wait to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To whom it may concern.
Feedback as requested.
I am writing to provide feedback on my recent experience at your hotel, which unfortunately did not meet expectations. I would like to highlight several areas that require your attention to enhance future guest satisfaction.
Lack of Reception Coverage
Upon arrival, there was no receptionist present to welcome guests. This left a poor first impression and diminished the initial experience.
1. Water Supply and Communication Issues
There was no running water from the night of my arrival until the following morning, leaving no access to hot water for a shower or even flushing the toilet—posing a serious hygiene concern. I resorted to using bottled water heated in the kettle just to wash my face on the first morning. At no point was any explanation or update provided, which added to the frustration.
2. Housekeeping Standards
Throughout my stay, I noticed stains in the toilet that were never addressed, suggesting a lack of supervision or inspection by housekeeping management. On the third day, a cleaning spray bottle was left in the room. After I moved it to the bathroom, I found a second bottle there the next day, further reflecting poor attention to detail.
3. Plumbing and Odor Issues
I recommend that your Facilities or Maintenance Manager investigate the plumbing system, as there was a persistent drain odour near the back of the hotel. This prevented me from opening the windows and enjoying fresh air during my stay.
4. Breakfast Variety
The breakfast offering remained unchanged throughout my stay. A more varied menu would significantly enhance the guest experience and reflect a higher standard of service.
I hope this feedback is helpful in identifying areas for improvement. Thank you for your attention, and I trust these matters will be addressed to enhance the experience for future guests.
Boy Lekgetho (Room 214)
Feedback as requested.
I am writing to provide feedback on my recent experience at your hotel, which unfortunately did not meet expectations. I would like to highlight several areas that require your attention to enhance future guest satisfaction.
Lack of Reception Coverage
Upon arrival, there was no receptionist present to welcome guests. This left a poor first impression and diminished the initial experience.
1. Water Supply and Communication Issues
There was no running water from the night of my arrival until the following morning, leaving no access to hot water for a shower or even flushing the toilet—posing a serious hygiene concern. I resorted to using bottled water heated in the kettle just to wash my face on the first morning. At no point was any explanation or update provided, which added to the frustration.
2. Housekeeping Standards
Throughout my stay, I noticed stains in the toilet that were never addressed, suggesting a lack of supervision or inspection by housekeeping management. On the third day, a cleaning spray bottle was left in the room. After I moved it to the bathroom, I found a second bottle there the next day, further reflecting poor attention to detail.
3. Plumbing and Odor Issues
I recommend that your Facilities or Maintenance Manager investigate the plumbing system, as there was a persistent drain odour near the back of the hotel. This prevented me from opening the windows and enjoying fresh air during my stay.
4. Breakfast Variety
The breakfast offering remained unchanged throughout my stay. A more varied menu would significantly enhance the guest experience and reflect a higher standard of service.
I hope this feedback is helpful in identifying areas for improvement. Thank you for your attention, and I trust these matters will be addressed to enhance the experience for future guests.
Boy Lekgetho (Room 214)
Read more
Date of stay: October 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 28 Oct 2024
Dear Boy Lekgetho, Thank you for taking the time to share your detailed feedback regarding your recent stay at Tfokomala Hotel. We appreciate your constructive criticism and apologize for the shortcomings that fell short of your expectations. We take your comments seriously and are committed to addressing the issues you've raised: 1. Reception Coverage: We will review our reception staffing to ensure seamless guest check-in experiences. 2. Water Supply and Communication: We apologize for the inconvenience caused by the water supply issue. Our maintenance team will investigate and rectify the problem. We will also implement improved communication protocols to keep guests informed. 3. Housekeeping Standards: We will retrain our housekeeping staff to ensure attention to detail and maintain high cleanliness standards. 4. Plumbing and Odor Issues: Our facilities team will investigate and resolve the plumbing issue causing the drain odor. 5. Breakfast Variety: We will review and enhance our breakfast menu to provide more options and variety. We value your feedback and appreciate your recognition of our hotel's potential. We are committed to polishing our services to shine bright. We would like to extend an invitation for you to revisit Tfokomala Hotel and experience the improvements we're making. Please contact us directly to arrange a complimentary stay. Thank you again for your valuable feedback. Best regards, Tfokomala Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first experience with the place was amazing. From comfort to beautiful interiors and their amazing breakfast.
That led me to booking with this place again but my second experience was the worst. I couldn't sleep at all due to noise from other guest. I tried calling the help desk there was no one from 23h00 until I thought that was enough around 03h00am. I asked the security officer to speak to those guests who stayed up making noise all night till morning. I was so disappointed bcz I love that place
That led me to booking with this place again but my second experience was the worst. I couldn't sleep at all due to noise from other guest. I tried calling the help desk there was no one from 23h00 until I thought that was enough around 03h00am. I asked the security officer to speak to those guests who stayed up making noise all night till morning. I was so disappointed bcz I love that place
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â It's a very nice place.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 24 Jul 2023
Dear Valued Guest Thank you for taking time in reviewing our property. It is very regretful to hear that you did not enjoy your second visit at the hotel. Please accept our apologies that your experience was not as memorable as the first. We always go out of our way to ensure we provide the best service to our guests and accommodate all their needs. We hope that the last experience has not deterred you from visiting us again in the future. Kind Regards, Tfokomala Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visiting a different province for the first time can be an overwhelming feeling, however spending a night at a beautiful and welcoming hotel can make that feeling go away. My colleague and I had a wonderful experience at Tfokomala, from the warm welcome at the entrance to clean and comfortable white sheets, not to forget to mention the delicious meals at the restaurant. Tfokomala is the place to be and will most definitely visit again.
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Date of stay: August 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 28 Oct 2024
Dear Odyssey39891828567, Thank you for sharing your outstanding review! We're overjoyed to hear that your experience at Tfokomala Hotel exceeded your expectations. We're thrilled that: - Our services impressed you with a 10/10 score! - Our food, especially the farmer's breakfast, left a lasting impression. - Our warm welcome and comfortable rooms made you feel at home. Your kind words mean everything to us! We strive to create a welcoming atmosphere, and it's wonderful to know we succeeded. We can't wait to welcome you back! Your loyalty is cherished, and we'll ensure your next stay is just as exceptional. Thank you again for your glowing review! Best regards, Tfokomala Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk personnel are the best. Quality service from the restaurant too.
The rooms are very spacious and in pristine condition. The internet connection was unstable though, and I can't access my e-mail while connect to their network.
The rooms are very spacious and in pristine condition. The internet connection was unstable though, and I can't access my e-mail while connect to their network.
Read more
Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 10 Nov 2023
Dear Maps49586044213 Thank you for the kind review. We are happy that you enjoyed your overall stay with us. Apologies that you had internet connection issues, we will definitely look into it. We hope that you will visit us again in future! Kind Regards, Tfokomala Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My checking on the 1st September was awful. None was expecting me at the reception. A security personnel had to step and call around to locate the receptionist for the day to give directions about what needs to be done. Finally, I was checked in the room but the it was not in a state of functionality.
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Date of stay: September 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 12 Sept 2024
Hi Mobile697006, thank you for bringing the matter to our attention. We value your opinion; our aim is to provide excellent service. We will escalate the matter to the relevant person but in the meantime, please do provide us with your contact details to keep you update on the matter. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Indeed tfokomala hotel is the place to be in Mpumalanga. It is located in the most scenic and quiet part of the Province of the Rising Sun. The staff members, from the security, front desk ladies, restaurant and room service personnel, this guys has the best hospitality, good client care and they are soo welcoming and warm.
May your stunning and beautiful work continue....
May your stunning and beautiful work continue....
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Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
Room Tip:Â Best room service, just grab the landline next to your bed and order, it's very convenient
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 25 Jul 2023
Dear Departure17159297538 Thank you for taking time to write us such a wonderful review. We are extremely happy that you enjoyed your stay with us. It would only be a pleasure to welcome you back to Tfokomala Hotel to experience our wonderful and warm hospitality, yet again. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best service ever, exceptional and friendly staff. The atmosphere was warm and inviting. The decor was stylish yet comfortable, creating a perfect blend of modern and homey. Overall, it felt like a place where you could relax and enjoy yourself for hours. The staff was amicable and helpful.
The only disappointment was the network, I couldn't connect
The only disappointment was the network, I couldn't connect
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tfokomala Hotel Front Office Team, Guest Services / Front Office at Tfokomala Hotel and Conference Centre
Responded 25 Sept 2024
Hi Road01903447726, Thank you for the 5-star rating and your wonderful review. We cannot wait to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"Inform in advance if you're a vegetarian- I had a great special meal prepared by the chef on the last night- struggled a bit the day before"Read full review
"The hotel must build a pool for their gets considering the hot weather of Mpumalanga. This will be a bonus because guests to like a pool."Read full review
LOCATION
South AfricaMpumalangaMbombela
NUMBER OF ROOMS
25
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingTFOKOMALA HOTEL AND CONFERENCE CENTRE - UPDATED 2024 Reviews (Mbombela, South Africa)
Frequently Asked Questions about Tfokomala Hotel and Conference Centre
Which popular attractions are close to Tfokomala Hotel and Conference Centre?
Nearby attractions include Lowveld National Botanical Garden (1.7 km), i'langa Mall (4.4 km), and Riverside Mall (1.6 km).
What are some of the property amenities at Tfokomala Hotel and Conference Centre?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Tfokomala Hotel and Conference Centre?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Tfokomala Hotel and Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to Tfokomala Hotel and Conference Centre?
Conveniently located restaurants include Orange Restaurant, Mugg & Bean, and Greek Kouzina.
Are there any historical sites close to Tfokomala Hotel and Conference Centre?
Many travellers enjoy visiting Harvey Shuttle (3.6 km).
Is Tfokomala Hotel and Conference Centre accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.