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Pestana Kruger Lodge

R570 Riverside Road 150 Meters From Malelane Gate, Kruger National Park, Malelane 1320 South Africa
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Traveller (422)
Room & Suite (132)
Dining (19)

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About

#1 of 2 hotels in Malelane
Location
Cleanliness
Service
Value
Pestana Kruger is a hotel, situated in South Africa just 70m from the Southern entrance to Kruger National Park and only 800m from Malelane Gate, one of the most important access point to the park. Is surrounded by marvelous gardens and offers a fantastic view of the Crocodile River, where hippos and several wildlife species can be seen. The hotel has many special facilities that includes two outdoor pools, a restaurant and bar and one SPA that offers a range of body treatments. The rooms have views over the river and gardens, decorated with African motifs. They all have balconies.
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Hiking
Squash
Children Activities (Kid / Family Friendly)
Shuttle bus service
Parking
Public wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Solarium
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun terrace
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Telephone
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Languages Spoken
English

Location

R570 Riverside Road 150 Meters From Malelane Gate, Kruger National Park, Malelane 1320 South Africa
Pestana Kruger Lodge
666Reviews11Q+A100Room tips
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Gerard O wrote a review Jan 2024
Weymouth, United Kingdom714 contributions285 helpful votes
The location is excellent, right beside the river where we were able to watch hippos most of the day and Impalas. The Lodge was large, comfortable and located right by the river.. The staff could not have been more friendly and when we arrived having already booked they upgraded us at a very small cost. The next morning because we were leaving very early they provided a comprehensive packed breakfast.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
Room Tip: Ask for a lodge overlooking the river
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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HFW2411 wrote a review Jan 2024
Zurich, Switzerland18 contributions10 helpful votes
I know many hotels of the Pestana Group but this one is not the standard of Pestana. it needs urgently renovation. Also the check-in was complicated. The rooms are really old and at the limit to accept. Restaurant the buffet was ok but could be better and the service very slow in the hotel. It really needs urgently attention and can not recommend it at this stage.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Thembinkosi Maseko wrote a review Dec 2023
Malelane, South Africa1 contribution
We wish to thank everyone involved in the preparation of our meal on 29th December Friday afternoon. It was exceptional in every way and added so much to our enjoyment and special thanks to Bongekile, Charity and to Rose assisted us with here welcoming personality and we felt at home. We will definitely comeback and we will have no hesitation in recommending you to all our friends.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Squigs1971 wrote a review Oct 2023
North Wales, United Kingdom16 contributions9 helpful votes
+1
Being less than a two minute drive away from the Malelane gate into Kruger the Pestana Kruger Hotel is an excellent springboard into the national park. The hotel was excellent, staff were all lovely and incredibly helpful and along with the daily treats of watching hippos and crocodiles in the river and monkeys and waterbucks on the land it was an absolute treasure of a find. Given the opportunity we will definitely be going back. Food was good and a had plenty of variety. Perhaps a small menu for children would offer some added value. The spa was enjoyed by all the family. The therapists were excellent and the location calming. All in all a brilliant base to explore Southern Kruger. 10/10!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Hackney, General Manager at Pestana Kruger Lodge
Responded 03 Nov 2023
Dear Squigs1971, We were delighted to hear that your recent stay at Pestana Kruger Lodge was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Kruger Lodge for your holiday. We look forward to hosting you again soon at our hotel. We will pass on your kind words to our Sap partners - they will be delighted. Kind regards, The Team at Pestana Kruger Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bill F wrote a review Oct 2023
2 contributions
+1
Dusty, dirty rooms, dead cockroach on the floor, Under bed and on top of wardrobe has not been cleaned for months. Behind TV cabinet is dirty and dusty. Curtains are threadbare and one curtain has missing lining. Air conditioning dripped continuously onto the curtain, leaving it soaked and damp smelling. Other curtain had a major oil stain on it and also threadbare. Bed linen is shocking, with pillows that have no more support and duvets which filling has all matted together. No bath-mat and bath towels threadbare and too small as a bath towel. Bath stained, basin and shower do not drain. Rain shower clogged with lime scale, therefore no regular flow. Really unacceptable in this day and age. room is very dated does not allow for simple tasks like boiling a kettle, the sofa has to be moved to boil the kettle. Dust covered on sloping thatch roof support and can be easily dusted, it is not high up. Lighting poor and lights dusty, bathroom light shocking. Thank fully, we never had dinner, but we did have breakfast which is probably, the worst buffet spread seen in recent years. Bits of old fruit floating in water, passing as fruit salad, no fresh fruit, no health options, no special diet options, very unsavory looking dishes with hot food in them. Congealed bacon, Cheese Grillers (really). boiled eggs, Un fresh scrambled eggs. Very, very poor. Staff were less interested in us and one of the staff members produced a cup of tea for herself and started to drink this in front of us and other guests, whilst "cleaning" cutlery from a filthy ice bucket and a filthy cloth. Two of her colleagues were also present and some disagreement ensued, therefore disturbing us at breakfast. Coffee machine broken and people queuing for tea and coffee, but the staff member seemed to cater for herself. None of the depleted items were ever replaced and no side plates were ever produced if they ran out. Croissants were very stale. We left and went to have coffee at the hotel across the road (with excellent service) as there was no coffee. I would not recommend and I feel ripped off and of course will never go back and discourage all our friends and family to avoid this place. These owners should remember that location is not everything and that basic hotel keeping is also required to ensure guest satisfaction. I suppose I will receive a cursory apology from the manager but no form of compensation for this unmemorable and sub-standard stay.
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Date of stay: October 2023
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Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Hackney, General Manager at Pestana Kruger Lodge
Responded 03 Nov 2023
Dear Bill F, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work. We would like to apologise for not meeting your expectations with your accommodation. We have taken immediate action. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future. We have made some definitive changes to our Housekeeping structure to obviate these issues. In relation to other items you raised I am afraid I must respectfully disagree. As a large hotel group we collect and collate guest feedback across numerous channels and platforms. In our latest analysis for YTD October 2023 we received accumulated scoring for the following criteria: Team service 89.2%; F&B service 86.4%;Breakfast 87%. You have every right to have ,and voice your own opinion, but I must be guided by what the majority of our guests feedback to us You have indicated that you would prefer that we not contact you further and we will honour that request. Needless to say we are always disappointed to see our valued customers depart unhappy. We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Kruger Lodge. Kind regards, Dave Hackney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luis T wrote a review Oct 2023
15 contributions4 helpful votes
This 4 star hotel by the gates of the National Park looks more like a 3 star lodge. I had a very poor reception where I ended up serving myself the welcome drink. Also I had to bring my luggage to the room. The assigned room was dirty and smelly, so I had to request for assistance, and they moved me to another near room which looked worse than the first one. No mosquito net in the window, nor in bed. This place has resulted in an annoying stay affecting my nice visit to the park.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Hackney, General Manager at Pestana Kruger Lodge
Responded 16 Oct 2023
Dear Luis T, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work. We would like to apologise for not meeting your expectations with your accommodation. We have taken immediate action. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future. We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Kruger Lodge. Kind regards, Dave Hackney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Norm wrote a review Jul 2023
Johannesburg, South Africa24 contributions5 helpful votes
Pestana Kruger Lodge is my lodge of choice when in the Malelane area of the Kruger National Park. Friendly and efficient service from check-in to check-out. The rooms are comfortable and clean with a small refrigerator and was supplied two complimentary bottles of mineral water per day. The grounds of the lodge are well-kept and are in immaculate condition. The food at the restaurant is great with a wide variety of choices from their a-la-carte menu or buffets. Breakfast was enjoyed on the deck overlooking the Crocodile River and Kruger National Park. Spectacular setting to enjoy breakfast and sundowner drinks. Nothing was too much trouble for any staff member I came into contact with. Looking forward to my next stay when I return to the area.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Hackney, General Manager at Pestana Kruger Lodge
Responded 21 Jul 2023
Dear Norm, Thank you for your feedback on your stay at Pestana Kruger Lodge. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. I will pass on your kind words regarding our Team - they will be delighted It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Kruger Lodge, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Kruger Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Corien R wrote a review Jul 2023
Paros, Greece4 contributions2 helpful votes
Beautiful place. We both love to stay here I wish even we could extand more days but I'm unlucky there was no time. Delicious food and stuff was super amazing but also the hotel it's not far from kruga national park
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Hackney, General Manager at Pestana Kruger Lodge
Responded 02 Jul 2023
Dear Corien R, Thank you for your feedback on your stay at Pestana Kruger Lodge. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Kruger Lodge, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Kruger Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tippegirl2 wrote a review Jun 2023
Tippecanoe, Indiana268 contributions89 helpful votes
The buildings are a little tired looking but suitable for a stay. Everyone is kind and helpful. The water is cooler than we would have liked but we had a shower. The food is good and there is plenty. There is a nice deck outside and we enjoyed our breakfast there. The hippos on the river were calling us. The grounds are cared for and the pool is nice. One area of concern to us is when we walked from our room over the creek to the restaurant there was a foul smell coming from the creek. And the water seemed warm. Our last day we saw a worker and asked about it. We were told it was from run off from the sugar factory. So sad.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Hackney, General Manager at Pestana Kruger Lodge
Responded 06 Jun 2023
Dear Tippegirl2, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. The river is indeed from the mill and is generally warm. The smell is almost a molasses smell, and takes some getting used to. The water is tested daily by the mill operator and although a bit strange , it is safe We thank you for your stay, and we look forward to welcoming you again soon at Pestana Kruger Lodge. Kind regards, The Team at Pestana Kruger Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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risana s wrote a review Feb 2023
1 helpful vote
The worst experience of bush lodge, no water for 2 full days …brown river water was coming from taps. Moved to scary unclean rooms same breakfast for 4 mornings I didn’t enjoy the lodge. The rooms have old furniture too.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Hackney, General Manager at Pestana Kruger Lodge
Responded 14 Feb 2023
Dear risanas2023, Thank you for taking the time to provide us with your feedback on your experience at Pestana Kruger Lodge. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. You will of course be aware that the reason the room needed to be changed was because of massive flooding across the region which washed away our bridge, and severely compromised our ability to pump and distribute water. We did , and continue to , do our level best to return our services to normal under very difficult conditions . The area is declared a Sate of Disaster due to flooding We would like to thank you for staying at Pestana Kruger Lodge. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Dave Hackney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,022 - R 2,671 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana kruger hotel malelane, pestana kruger lodge
LOCATION
South AfricaMpumalangaMalelane
NUMBER OF ROOMS
74
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PESTANA KRUGER LODGE - Now R 1 889 (Was R̶ ̶3̶ ̶3̶7̶7̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Malelane, South Africa) - Tripadvisor

Frequently Asked Questions about Pestana Kruger Lodge
Which popular attractions are close to Pestana Kruger Lodge?
Nearby attractions include Malelane Gate, Kruger National Park (0.5 km).
What are some of the property amenities at Pestana Kruger Lodge?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Kruger Lodge?
Top room amenities include air conditioning, a flat screen TV, and a seating area.
What food & drink options are available at Pestana Kruger Lodge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Kruger Lodge?
Yes, free parking is available to guests.
What are some restaurants close to Pestana Kruger Lodge?
Conveniently located restaurants include The Deck, Hamilton’s Restaurant, and Duck 'n Dive Saloon.
Are there opportunities to exercise at Pestana Kruger Lodge?
Yes, guests have access to a pool during their stay.
Does Pestana Kruger Lodge offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Pestana Kruger Lodge have any great views?
Yes, guests often enjoy the park view available here.
Is Pestana Kruger Lodge accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.