About

3.5

#1 of 5 apartments in Ballito

Location

Cleanliness

Service

Value

With pole position on Ballito’s main swimming beach, La Montagne boasts 120 luxury terraced 1, 2 and 3-bedroom self-catering apartments with breath-taking sea views. This resort is famous for best holiday memories and also provides exceptional conferences, events and weddings. On-site facilities include; WiFi, restaurants, bar, Pool Side Bar, Coffee Shop, in-room service, Wellness spa, theatre club, squash courts, swimming pool, magnificent seaside sun deck, daily entertainment, kids club, Beach, Swimming Pool, Fishing, Bicycle Hire, Squash, Kid's Club, Board Games, Games Arcade, Trampoline, Braai area, Shuttle Service, Car Rental, Business Centre Nearby attractions include; shopping, restaurants and bars, animal and crocodile farms, jump parks, cable ski park, game farms, micro-lighting, beaches, water sports, scuba diving, fishing, golf courses, horse riding.

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Property amenities

Free parking

Public wifi

Pool

Breakfast available

Babysitting

Children Activities (Kid / Family Friendly)

Airport transportation

Conference facilities

Outdoor pool

Banquet room

Meeting rooms

Concierge

Dry cleaning

Laundry service

Self-serve laundry

Room features

Room service

Safe

Flatscreen TV

Room types

Ocean view

Good to know

HOTEL CLASS

HOTEL STYLE

Ocean View

Family

Location

47Car recommended

Grade: 47 out of 100

141Restaurantswithin 10 km

27Attractionswithin 10 km

100 Compensation Beach Road, Ballito 4399 South Africa

Getting there

King Shaka Intl Airport13 kmSee all flights

Car HireSee all Ballito car hire

See all nearby hotels

Nearby restaurants

See all nearby restaurants

Nearby attractions

See all nearby attractions

742Reviews20Q+A100Room tips

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Sherpa54113760766 wrote a review Oct 2023

1 contribution

Excellence experience

All the stuff was wlcming frm reception porters maintenance the restaurant thank u so much lamontagne stuff can't wait 2 cm back excellent service guys. The food was amazing the beach view the pool and the facility thank u so much.

Date of stay: July 2023Trip type: Travelled with friends

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Connector57543959639 wrote a review Sept 2023

2 contributions

Satisfied

I had an amazing time from the minute I walked into reception. Just sitting on the sun deck and taking in the magnificent ocean view, whilst enjoying cocktails from B-Bar & pizza from Montnelli's Pizzeria.

Date of stay: June 2023Trip type: Travelled solo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Shamini Pather, General Manager at La Montagne

Responded 21 Sept 2023

Hi There. Thank you so much for your fantastic review! We're absolutely thrilled that you hold us in such high regard.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bridgette v. Staden wrote a review Jun 2023

6 contributions5 helpful votes

Nothing feels better than good service :) this was the best experience my whole trip so far. This place is well managed

Thank you so much for amazing food & friendly faces. Definitely the best food & friendliest staff my whole ballito trip. All the staff is so patient & willing to help with a smile on their faces. So good to be treated like that. 🌊🏖🩷

Date of stay: June 2023

Value

Location

Service

Trip type: Travelled with friends

Room Tip: Place is beautifull and nice. Friendly staff :)

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Mayur L wrote a review May 2023

7 contributions3 helpful votes

Absolute dump

No Airconditioning, no electricity, no water, no answers, the 2 night trip went on and on like this and none of the staff had any comfort or answers. We literally could not flush toilets because of the water shortage. It is hot as anything in durban and every staff member you ask has a different story about why the Aircon is off, none of them a consistent or promising. This place is an absolute dump

Date of stay: May 2023Trip type: Travelled with family

Room Tip: Stay away from this place altogether

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

1 Helpful vote

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vernon wrote a review Mar 2023

Durban, South Africa1 contribution

Horrible disgusting stay

One of the most horrible holiday venues i ever been to. The restaurant manager was obiously an unseasoned immature lady who is new to this sort of business, zero management ettiquette, the food was below average, the place was generally dirty. A definite no-go if you looking for an upmarket classy vacation. Very low level.

Date of stay: March 2023

Value

Location

Service

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Shamini Pather, General Manager at La Montagne

Responded 04 Apr 2023

Thank you for your feedback it is appreciated and thank you for taking the time to speak to senior management after your experience with the restaurant manager, I am glad that we managed to discuss this personally so that we are aware of where we need to improvement the standard of service offered to guests.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Road41432986505 wrote a review Mar 2023

2 contributions

Absolutely disgusting

This is the worst place i have been to and i holiday often my story is too long and horrible however i will not advise anyone to holiday in this place ever the restaurant managers behavior was appalling the hotels management even worse

Date of stay: March 2023

Value

Location

Service

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Shamini Pather, General Manager at La Montagne

Responded 04 Apr 2023

Thank you for your feedback it is appreciated and thank you for taking the time to speak to senior management after your experience with the restaurant manager, I am glad that we managed to discuss this personally so that we are aware of where we need to improvement the standard of service offered to guests.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mariska wrote a review Mar 2023

2 contributions

Conference at the most beautiful property

Wow wow what an amazing ecperience!!!! My husband got sick during our conference and Shamini the manager went out of her way to assist!!! The staff is friendly and very helpful!!! They are clearly very happy!!! Wel done to all!!!

Date of stay: March 2023Trip type: Travelled on business

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Shamini Pather, General Manager at La Montagne

Responded 18 Mar 2023

Hi Mariska Thank you for the great review. We are also so glad that you enjoyed your experience with us. I do hope that Eben is well.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pikkie P wrote a review Feb 2023

Shaka's Rock, South Africa1 contribution2 helpful votes

WHAT A DISSAPOINTMENT !!!

As pensioners, my wife and I were seeing forward to our week at La Montagne. After driving for nine hours, we were told, very abruptly by the receptionist, that we are to early ( 14:00) and that we have to wait, with other couples, until 15:00 to occupy our rooms. When we got to our room, the aircon was less efficient than a fan set on low ( aircon thermometer read 33 degrees ). As our room was on the top floor, we had to cope with direct sun on the roof above us. We called reception a couple of times and they sent maintenance to fix the aircon without any success. During the course of the week the other occupants on the top floor were standing in the passage to cool down. Saturday and Sunday the pool area was filled to capacity with people. We then found out that it was day visitors that was allowed onto the premises with their own food and drink. When we went down to the pool area to spend the day there there was no place available to the booked in, residents. We specifically booked out of season to miss the crowds and then this happened. Fortunately there are other better managed accomodation available in Ballito. …

Date of stay: January 2023

Value

Location

Trip type: Travelled as a couple

Room Tip: Don't go there !!

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

1 Helpful vote

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Response from Shamini Pather, General Manager at La Montagne

Responded 18 Mar 2023

Thank you for your feedback and we do apologize for the issues you experienced. The air-conditioning system unfortunately does not work during load shedding and the issues that we did experience have been resolved. I am certain that you are able to understand that these issues are really out of our control. With regards to the pool deck area, yes La Montagne is a very popular and well like destination, not only for holiday makers but locals as well and in Ballito we are an extremely tight nit community, however in saying that even our Ballito residents are aware that hotel guests take preference and I assure you that we close the gates when we are at full capacity. No guests whether hotel residents or Ballito residents are allowed to bring their own food onto the pool deck or restaurant areas as the signage says as well, and if it is being done, we would appreciate you bringing it to our attention when you see this so that it can be addressed.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marelie B wrote a review Feb 2023

1 helpful vote

Never returning

What a compleet and utter disappointment. We stayed in a two bedroom sea view apartment with a baby and a toddler for 7 nights. Our experience was as follow: - Airconditioning only worked for 2 days during our stay. - Fans were distributed to some guests but the majority was placed on a waiting list and we never received one. - The apartment is quite expensive for the size and we struggled to fit our camping cot in the apartment. - The apartment was anything but clean. I kicked off my shoes as soon we arrived and within minutes, my feet were dirty. The cupboard corners have old grime on them, its dirty under the beds and the inside of the cupboards haven't been cleaned in a while. - The planter boxes outside are bare and littered with cigaret buds and weeds. - I can't seem to grasp how a holiday apartment with a pool and adjacent to the sea, does not have ANY hooks for beach towels. There is only one 'heated' rail in the bathroom, which isn't even sufficient for the bath towels. - The service down at the restaurant was not good and it took ages to be served. The quality of the food, however, was good. - The toilets at the pool are in dire need of maintenance. Cracked tiles, laminated flooring lifting and rusted toilet brushes. - Teens doing drugs on the stairs outside our apartment. - The staff were all extremely friendly and I suspect that this is rather a mis-management issue. I have a booking for April, which I am cancelling. I will not be returning to La Montagne. In my opinion the apartments are extremely expensive for the size, state of the establishment and service. There are MUCH better options available in Ballito for the same price and cheaper.…

Date of stay: January 2023

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

1 Helpful vote

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Response from Shamini Pather, General Manager at La Montagne

Responded 18 Mar 2023

Thank you for your feedback and we do apologize for the poor experience you had. I assure you that the issues raised have been addressed to ensure improvement.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Caitlin wrote a review Jan 2023

5 contributions

Aircon broken and bad service

The hotel is very shabby. Cracks in the walls, some apartments are modern and some have not been updated. We were promised two rooms next to each other but the other half of the family ended up on the other side of the hotel. The aircon was broken. 30 degree heat, multiple rooms complaining. The service in the Pizza restaurant was disgusting. Waited 30 minutes for drinks and the kids drinks should have came first and they came last. We were the only table in there! Food was okay. Room service for food was also bad. Ordered Pizza and it came cold on two occasions . I feel there is a bit of false advertising as the website makes it seem they have 3 separate restaurants but it all comes from the same kitchen. I think they were short on waiting staff. The pool area was well manned. The life guard was very good at keeping on eye on the kids. The beach was lovely! Quiet and clean. Overall, I wouldn’t stay here again. …

Date of stay: January 2023

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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