The service at this hotel is phenomenal. The staff were so friendly and super helpful, even went above and beyond. The hotel is gorgeous, located right by the beach and the rooms are spacious. LOVE IT!
We were a party of 6 so we had 3 rooms. The rooms were very well appointed, spacious, with lovely views from the balconies. We were only there one night, as part of our transfer from King Shaka airport to Leopard Mountain Safari Lodge. Due to COVID restrictions, the beaches were closed and alcohol service was not allowed. The service from the reception desk when we arrived was first class. Unfortunately, even though we pre-ordered pizzas for dinner, the service in the outdoor restaurant was very slow and a bit disappointing. It is a beautiful hotel, and with the arrangement of the soaking tub opening up to the room it could make for a romantic getaway.
Overall review of the Hotel is excellent. Accommodation, Meals top class. The service received from the staff is 5 star. All requests were handled immediately, efficiently and with a smile. Difficult to find this service at other Hotels.
Everything about our stay was brilliant. The hotel is in an excellent location. The rooms were spacious and clean. The staff were very friendly and prepared to help with anything. The Food at Fiamma Grill was also excellent. We had such a lovely stay and so glad we decided not to cancel due to the Pandemic. Thank you so much.
We booked a room for two on November 28 for one night, at a rate of 2025 zar through booking.com after looking at the lovely pictures and seeing ourselves having cocktails by the pool and enjoying our Saturday at this boutique hotel. We arrived early hoping to quickly put on the sunscreen and relax by the pool. It was very windy so going to the beach was out of the question. We were not able to get to the pool - the pool area / terrace / deck was busy with a private function, a birthday party. The number of people, the non distanciation during these COVID times, the whole thing being too much of a discomfort, shocking! All day, all evening. We ended up spending the day in our room. On our terrace. Safe place. Room #13 was not what we expected, again from the lovely…