Just spent a week at the Hampshire Hotel in Ballito. The air-conditioner didn't work in our initial room so we were moved to a new room where the air conditioner didn't work either. The shelf in the bathroom of the new room wasn't cleaned so I requested that it be cleaned the following day. It was still not cleaned when I got back to the room the next day. The towel hook fell off the wall when I hung up my towel. On one morning, the muffins had egg shells in them. Of the 6 nights that we spent at the hotel, a buffet breakfast was only available on the first day. On the other days, there were limited choices available, even though breakfast was an additional charge. We were only offered a R250 voucher on one morning after complaining about the limited range available. On the last morning, it took 35 minutes for the chef to prepare an omelette and 2 fried eggs and the omelette was not prepared as per my order. Although, we complained to the manager Sally Soobramony, every time there was an issue, nothing was done to make our stay any better. Staff and guests were also allowed to walk and sit in public areas with their masks on their chins. No social distancing was enforced in the restaurant. We were only offered a 'Sorry about the minor inconvenience' at checkout. A week for accommodation and breakfast at the hotel was not cheap and I definitely did not get my monies worth. I won't be returning.…
Beautiful hotel from the time you park, enough parking and beautiful exterior. The receptionist was friendly and welcoming. The rooms were beautiful, so spacious, clean and welcoming. Its great there is a fridge and microwave in the room if you need it and the beds are so comfortable.
Stayed here for 5 nights.The carpets stink and is very dirty. There is alot of noise from the guests on the corridors, late at night, banging doors etc. Cleaning staff make alot of noise in the corridor, in the morning whilst you are sleeping. Security is not effective. No control of cars that enter or leave the premises. Parties are held in the carpark at night making it impossible for u to sleep. Make sure your room is not facing the freeway as it can get noisy.Breakfast was not worth the R95. Rooms were not cleaned thoroughly. Reception and check in staff were helpful and friendly. No value for money. It should not be called a hotel because it is similar to a road lodge.
The hotel is in a good area, needs some upgrades but overall neat and clean. They have an aircon/ heater, microwave and a fridge in the rooms which makes the stay very convenient . The staff are friendly, however, I expected better from this hotel.
A very comfortable neat room. Has a fridge and microwave available as well. The bathtub and shower although clean needs maintenance. Overall a good stay. Kitchen staff went out of their way to cater to our needs.