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The Wilderness Hotel

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Traveller (244)
Room & Suite (86)
Dining (27)

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About

#3 of 7 hotels in Wilderness
Location
Cleanliness
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Value
Welcome to the Garden Route's oldest and best-loved Hotels! With a grand tradition as honeymoon spot, family hotel and a tourist and business destination, it's steeped in tradition and it's got a warm, old-style charm. But it's also a modern hotel with all the facilities you need - The 150-bedroom property boasts a beauty spa, two swimming pools, a bowling green, two tennis courts, a squash court, putt-putt and six banqueting halls and conference rooms. We are situated almost in the centre of the Garden Route - 45 minutes' drive to both Mossel Bay and Knysna, less than an hour to Oudtshoorn in the Klein Karoo. Not to mention 300 meters from golden beaches, surrounded by indigenous forests and striking lagoons. It's a Mecca for sport and adventures and Wilderness is part of the unfenced Garden Route National Park - with some of the world's most popular walks and trails. All of this makes The Wilderness Hotel perfect for niche markets like birders, mountain bikers, golfers and for tour companies too, of course.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mountain View
Languages Spoken
Afrikaans
1,188Review3Q+A100Room tips
Traveller rating
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SURI S wrote a review Mar 2024
1 contribution
I want to add that I nearly left the hotel feeling very despondent until Tracy Mokhali walked into me and asked how I am enjoying my stay.... it was at this moment that I felt her warm embrace, literally as if she wanted to hug me as I told her about my stay / experience! She very quickly and professionally sorted this all out by speaking to / and calling the manager to have a chat with me. Tracy was prepared to give up her very own room to make my stay better! I swear I would've left the hotel, very unhappy and would've shared my views until I had encountered her. Today I saw her and told her how she made my stay so easy and comfortable for both my daughter and I. I even called my hubby last night to let him know how accommodating Tracy and Roelof were. My family and I will definitely be back, all because of them. Roelof, the manager made me feel quite special too. I know that the hotel is quite busy but he took time out of his crazy schedule to have a chat with me. Holidays are enjoyable and checking in at hotels are usually easy and guests tend to be happy, more so when the receptionist joins in on the smiles and "holiday vibes" - I did however feel the receptionist to be quite abrupt - even the way she spoke to the Rugby boys / other guests..... Again, I re-iterate the way Tracy made my daughter and I feel, was really special! THANK YOU, TRACY AND ROELOF! Stay Blessed! Kelly
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Steve wrote a review Mar 2024
Edgemead, South Africa16 contributions18 helpful votes
A rambling hotel well situated for visiting the Garden Route. Restaurants, shops and beach in easy walking distance. Friendly staff and a very good breakfast is available. However, there were problems. In 4 days we only managed one hot shower. Seems to be a problem there as other guests we spoke to experienced same problem. There also seems to be a chair problem as well. The one in our room had a nail sticking out whilst the one on the balcony was split down the middle-2 dangerous chairs!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Request confirmation that hot water is available in all rooms. Request confirmation that there no...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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rendam288 wrote a review Mar 2024
Cape Town, Brackenfell4 contributions
The experience was fantastic. A BIG thank you to your lady at Reception called TAMMY she goes the extra mile and more re customer service) The HOTEL owners should invest in Employees like TAMMY. The Restaurant is beautiful and the Food Excellent value for money! We will definitely be returning!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The Hotel Restaurant Food can Rival any of the Restaurants in Town. The Seafood was excellent and...
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Spook66 wrote a review Mar 2024
Western Cape, South Africa18 contributions5 helpful votes
The hotel seriously needs some maintenance. Broken doors and windows. Dirty Spa pool. No porter to carry bags all the way to the back. Olivia at reception was great at check out. Could have been warned about the Telkom/Open Serve conference when we booked.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Annegrace2014 wrote a review Feb 2024
Durban, South Africa30 contributions10 helpful votes
Beautiful retreat The staff of the Hotel was friendly, welcoming and helpful. The room had everything we needed, and the view of the commonage and the river was a bonus. The pool area was relaxing and so convenient not having to walk far for a swim as it was very hot. The breakfast was a bit disappointing it lacked attention and the waffles were already made, cold, and somewhat burned, but on the flip side, the eggs were made to order and super delicious. The shop in the foyer of the hotel was simply stunning, could not help myself and had to buy some stunning clothing items at very reasonable prices. A very enjoyable stay.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
Room Tip: When reserving a room ask for one with a view over the Commanage.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Venture62271082283 wrote a review Jan 2024
2 contributions
1st visit to TWH mared by disappointment-after requesting (& confirming) 3 bfast packs for next mrng, when asking for it, the front desk staff, with a non-chalant look, responded with "It's not here. They forgot."We wont be returning.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Some guests and kids get quite noisy until late. Limited parking space at front of hotel
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andre imanual l wrote a review Jan 2024
Port Elizabeth, South Africa6 contributions
The Restaurant is family friendly. The Restaurant staff is truly friendly and helpful. Amenities around the Restaurant is great and there's plenty to do. The Breakfast which was included in the rate qas excellent and the serving staff needs commendation Gaylene I think is her name worked tirelessy to keep us happy in the evening WELL DONE...WE WILL DEFINITELY RETURN
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Date of stay: January 2024
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Trip type: Travelled with family
Room Tip: The pool area fills quickly so be there early to snag up a spot and enjoy your day around the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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heilavh2016 wrote a review Jan 2024
Newcastle, South Africa375 contributions88 helpful votes
The hotel has been here forever. We stayed here before and will do so again. The refurbished rooms are nice, as are the bathrooms. Stil need some TLC in and around the property. Breakfast was excellent! Service was good. We will come back!
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Review collected in partnership with this hotel
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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N3 Aviation wrote a review Dec 2023
Johannesburg, South Africa66 contributions10 helpful votes
Absolutely horrible experience that will be memories for a lifetime. Our family stay in this hotel would have been spectacular if it wasn't for the rotten attitude of the hotel manager named Galen. We appreciated everything about this establishment until we had to encounter her. After she sent her staff to go knocking around guets rooms after 22:30 to find out if any of us had ordered a certain meal that some guest did not pay for, so that they could cash up and go home. We were fast asleep when they knocked as we planned to sleep early for our early morning flight with a 6:00am departure. They knocked to wake us up to ask us something we had no clue about just to apologize after and leave, and none of us would sleep after until 01:00am. When confronted her to ask her why she sent people to wake us and to express our frustration she did not show any remorse or accountability for her decision and simply told us there is nothing she could have done, she needed to know. When asked for camomile tea she laughed in our faces and said they don't have any and there's nothing they can do to help us after having woken us up, and walked away leaving us standing there. We paid money to ensure peaceful and comfortable night sleep only to be woken up for something that had nothing to do with us and got a stinking attitude in return. Totally unacceptable! Moreover she had prior promised to make us breakfast packs and have them sent to our room for the next morning for our early departure and we never saw those. Very poor and disappointing management.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TheTravelbug wrote a review Dec 2023
Johannesburg, South Africa3 contributions2 helpful votes
Our family stay in this hotel would have been spectacular if it wasn't for the rotten attitude of the hotel manager named Galen. We appreciated everything about this establishment until we had to encounter her. After she sent her staff to go knocking around guets rooms after 22:30 to find out if any of us had ordered a certain meal that some guest did not pay for, so that they could cash up and go home. We were fast asleep when they knocked as we planned to sleep early for our early morning flight with a 6:00am departure. They knocked to wake us up to ask us something we had no clue about just to apologize after and leave, and none of us would sleep after until 01:00am. When confronted her to ask her why she sent people to wake us and to express our frustration she did not show any remorse or accountability for her decision and simply told us there is nothing she could have done, she needed to know. When asked for camomile tea she laughed in our faces and said they don't have any and there's nothing they can do to help us after having woken us up, and walked away leaving us standing there. We paid money to ensure peaceful and comfortable night sleep only to be woken up for something that had nothing to do with us and got a stinking attitude in return. Totally unacceptable! Moreover she had prior promised to make us breakfast packs and have them sent to our room for the next morning for our early departure and we never saw those. Very poor and disappointing management.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Steer clear of needing anything from the hotel manager and make sure to hang your DND sign.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
R 1,000 - R 1,264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wilderness hotel wilderness, protea resort, protea hotel wilderness, protea wilderness hotel
LOCATION
South AfricaWestern CapeWilderness
NUMBER OF ROOMS
155
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE WILDERNESS HOTEL - Now R 906 (Was R̶ ̶1̶ ̶5̶0̶9̶) - UPDATED 2024 Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about The Wilderness Hotel
What are some of the property amenities at The Wilderness Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Wilderness Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Wilderness Hotel?
Yes, free parking is available to guests.
Are there opportunities to exercise at The Wilderness Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Wilderness Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Wilderness Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does The Wilderness Hotel have any great views?
Yes, guests often enjoy the mountain view available here.