Umhlanga Rocks is one of South Africa’s premier leisure destinations. Boasting glorious weather, loads of attractions and glorious golden beaches it’s easy to understand why. For luxurious holiday accommodation and all rooms facing the indian Ocean,the Beverly Hills Hotel, with its picture perfect setting and marvelous facilities, is the hotel for discerning travelers. Step in side and you will sense you have arrived at a very special place. A landmark iconic hotel renown for professional intuitive service
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Afrikaans
Location
1 Lighthouse Road, Umhlanga Rocks 4320 South Africa
The Beverly Hills Hotel
1,730 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I could not believe my eyes when driving up to the hotel after a long overnight flight from Europe. The location is just incredible, right on the shoreline. Check in was very calm and easy, sitting down civilised at a desk while being offered a wet towel and drink while you do your paper work. Then I was shown to my room and I was just delighted. The room was bright airy, fresh and has an absolutely unbelievable view of the Indian Ocean, beach, promenade and lighthouse. I did not know whether to go out and enjoy the uMhlanga vibe or just sit on my balcony and absorb that view. A suggestion from me is get up and watch the sunrise over the ocean if you have a room with an Ocean view.
Anyway, room was spacious and spotless, bed comfortable. Good air con in the room too, safe (big enough for my laptop) and a minibar. Staff also were just excellent and I could not have had a better weekend. Thank you very much
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Date of stay: January 2020
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip:High Floor, Ocean view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from j0hnarith0, General Manager at The Beverly Hills Hotel
Responded 23 Jan 2020
Dear Wanderlust, Wow!! What a wonderful review! We are absolutely flattered and pleased with your superb comments regarding your stay and the facilities within and around the Hotel! The Beverly Hills is an iconic historic Hotel that really exudes great warmth and generosity of spirit from each and every member. If your travels ever bring you to these shores be sure to visit us again and enjoy the glorious sunrises? Best Regards John A - General Manager
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Every once in a while, you come across and have the pleasure of visiting a true gem, which this time around was within an hour’s flight from Johannesburg to Durban, with a short drive to Umhlanga to the BEVERLY HILLS HOTEL…
From our arrival at this hotel, after being personally greeted by their amazing General Manager, John, did we know it was going to a special weekend! Exactly what was needed after a very busy and stressful year. On top of this warm welcome, was the stunning interior, which welcomed us “home” for the weekend!
The rooms are very spacious, all with their own balcony with endless views of the ocean over the massive swimming pool with loungers and umbrellas; and for those early birds to witness the sunrise from. Each room has the necessary amenities and personal touch. The warm weather all year around made Saturday the perfect day for us to chill next to the pool, looking out on the endless views over the ocean from our lounger and being treated like a King and Queen, with a few drinks ordered from their impressive “Cocktail Menu”.
The staff are all incredibly friendly, helpful and professional. The food was amazing (especially their curry – which is very well known amongst the locals) and were we particularly impressed with the safety protocols followed and implemented by the Hotel during these “uncertain” times.
A weekend was most definitely too short… Next time it will have to be for longer…
It was indeed a gem of a stay…
Wynand and Veronica Du Plessis
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Date of stay: October 2020
Location
Cleanliness
Service
Room Tip:Incredible all around!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John ARITHO, General Manager at The Beverly Hills Hotel
Responded 08 Dec 2020
Dear Mr. and Mrs. Du Plessis, Thanks a million for the outstanding feedback regarding your last stay. We are absolutely flattered and thankful for your very kind words! The Beverly Hills team does the best they can to deliver quality service and product to ensure that the guest is extremely satisfied but to receive such glowing feedback is a great cherry on the cake and we do truly appreciate. We can only look forward to welcoming you back with open arms in the near future. Our Kind Regards John and the entire Team
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Booked into the hotel on Sunday 27th Sept, we were greeted with a friendly welcome and a glass of Bubbly. The Hotel is beautiful and offers breath taking views of the ocean and lighthouse. The rooms are spacious and spotlessly clean. Amenities and towels are great as well. The staff are magnificent and attend to your every need. The protocols taken by the hotel due to covid restrictions were absolutely brilliant, From upon check in - to the breakfast buffet proper santization is ensured as well as regular temperature checks. This makes guests feel safe yet they can still enjoy all their facilities. The breakfast was scrumptious and a large variety was available. The only negative comment that I have would be that the curtains and balcony need maintainance.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John ARITHO, General Manager at The Beverly Hills Hotel
Responded 08 Oct 2020
Dear Anishab', Thank you very much for sharing your very thoughtful insightful feedback. We are very pleased that your stay was a good one and really do appreciate the positive feedback. This encourages the team to dig deeper and do even better in these challenging times. We have noted your comment on the balcony and curtains and we have been working on them for the entire Hotel and just recently completed. We do look forward to having the opportunity of hosting you in the near future. Best Regards John
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There were instances of waiting 40 minutes for a bottle of beer by the pool, having to constantly chase up orders such as 3 calls asking for a peppermint tea bag to our room. Another time we waited 1 hour for an ice bucket. One day we waited 45 minutes for our green tea and black coffee after sitting down at breakfast and another it was around an hour before our eggs Benedict arrived. There were also two or three instances of housekeeping (and other staff) entering into our room when we had 'Do Not Disturb' on. Then at the end we received 3 conflicting messages from 3 different members of staff (including the Manager) regarding whether it would be possible to retain our room an extra 3 hours for late checkout. In the end we were told this isn't possible at the last moment by the Manager who's only offer to compensate us was to insist she would discipline the member of staff who advised us differently the day before. We insisted this was not what we were expecting her to do. Beverly Hills has a beautiful setting and amazing location however it is let down by the quality of service of all the staff from breakfast to poolside to housekeeping to management.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from j0hnarith0, General Manager at The Beverly Hills Hotel
Responded 09 Jan 2020
Dear Mr Hawcroft, Thank you for your feedback. We are sorry to hear that your stay was not great. Your feedback has been noted and will be addressed accordingly. We do wish you and your family a wonderful year ahead. Regards John A - General Manager
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We have been visiting this property at least once a year for the past 20 years and are staying here now (December 18, 2020) Unfortunately you can see a decline in the small details that indicate a little less attention to detail and service. We had booked earlier in the year and were subsequently called to pay immediately so as not to lose our booking? Upon checking in we were quoted a very high rate, when showing our booking they honored the original rate? No Castle Lager, no Strawberry Daiquiri? Huge noise from the room above us(can’t blame this on the hotel, they did get them to quiten down after complaints from us and another guest) General decline in state of repair and crispness of service, although the Sugar club was great. Sad to have to write this. Tom Pullen.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John ARITHO, General Manager at The Beverly Hills Hotel
Responded 25 Feb 2021
Thank you for your feedback regarding your stay. We have received your comments and can assure you that we have since done adjustments to staffing levels which have been reduced due to Covid-19 working hours and reduced staffing levels. We do have all items on stock available after sporadic shortages on certain items. My team and I do look forward to welcoming you this year again for a great stay. Kind Regards John
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The epitome of luxury staying We celebrated my birthday at this beautiful five star hotel. Situated on the beach front with amazing views of the Ocean and lighthouse. Service was excellent Room 408 was warm, spacious and comfortable Coffee machine available for a hot cup of coffee whilst taking in the views on the balcony Soft music ambiance in the lounge areas for a relaxed feel Breakfast was a vast selection of delicious food with Champagne at your disposal Pool is large and heated to enjoy on any weather day Mangwanani spa is available on the premises as well as a gym and bar area There is access to the beach from the pool grounds Gateway mall not far from the hotel Free WiFi Safe parking Covid protocols in place
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Aritho, General Manager at The Beverly Hills Hotel
Responded 10 Jan 2022
Dear Guest, What a comprehensive review!! This is really commendable and very well specified of all the amenities, location and reason why it was a great stay. We really do appreciate the time you have taken to write the review. We do hope that you shall come back soon and we shall have the opportunity of hosting you for a special occasion soon again. Best Regards John
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Initial contact was excellent and welcoming. The room was average with tired and mediocre wardrobes and bathroom door which needed a lock of paint. Our fridge was broken which we only realized on the second day when our milk had soured. Breakfast service was erratic and inconsistent. Most staff were pleasant and obliging and professional. Best factor is the location with wonderful walks along the promenade and within walking distance to all amenities in the town.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were looking for a hotel close to King Shaka airport. This is only a 15/20 minute drive away so ideal especially if you have an early morning flight. Well presented hotel in a very safe area and nice to be able to walk to nearby restaurants and take a stroll along the beach/sea front. Access to the beach is direct from the hotel also. We were offered complimentary refreshments as soon as we walked in the door and the staff could not have been more helpful during our stay. Reception made us a dinner reservation at a nearby restaurant that we wanted to go to and offered us an early morning breakfast either in room or "packed up to go" as we were leaving at 4.30am. We stayed in a king ocean front room & it was very well presented and comfortable. If I go to Durban again I would definitely stay here.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
In spite of my title/heading, it wasn’t a bad stay. When one travels a lot oversees and you have 5 star hotels to compare it to, one realizes the standard here in SA has dropped. It just looked like the Beverly Hills has lost its spark. The breakfast was exactly the same for 5 days and not wow at all. (I’m taking into account it’s lockdown level 2).
Our rooms were always clean that’s a plus. I loved the variety of different chocolates next to my bed every night. Nice touch.
Lovely staff but not as sharp as one would expect for a 5 star hotel. And by that I mean they never and I mean NEVER answered their phone when I called for room service or in room dining or anything else. I expressed my dismay and they apologized but that has never happened to me at any hotel.
The pool restaurant was closed from the Monday through to Wednesday so we had to eat at small tables in the upstairs lounge. A little uncomfortable. And the noise level in the lounge was through the roof over the weekend. We’re not sitting in a park, we’re in a 5 star hotel. Big difference.
The few times we ordered a meal, in room as well it was very good. Will I go back? Probably not.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John ARITHO, General Manager at The Beverly Hills Hotel
Responded 05 Oct 2020
Dear Nash B, Thank you for sharing your feedback regarding you stay. I am sorry to see that some of the areas did not meet your expectations. Unfortunately during the period of your stay we were operating with some stringent Covid-19 regulations that the staff has been trying their best to work around and for a 5 star Hotel this was affected in many ways. The pool bar may have been closed but we were serving meals and beverages on the pool. We were also operating with limited staff due to Covid regulations of which i am glad to inform you that this has greatly improved and the level and quality of service is back to our best. I do hope that you shall understand that we were operating under very difficult circumstances but we are now back to the best of service. I do hope that you shall give us a chance and stay with us to experience our great hospitality. Kind Regards John
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This hotel is set on the coast; a superb location. We experienced excellent service from the team at the hotel; particularly from the hotel's limo drivers. Draven and Julian were excellent in carrying out their duties in a professional and conscientious manner. Food and Beverage is of very good quality. The outdoor pool was heated to 28 degrees C which made swimming very comfortable. Our main disappointment was the cramped size of the bedroom and the bathroom. There is a great variety of good restaurants within easy and safe walking distance of the hotel.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip:If we were to return to this hotel we would pay for an upgrade to a larger room or suite.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from j0hnarith0, General Manager at The Beverly Hills Hotel
Responded 19 Feb 2020
Dear Moraira, Thank you very much for your superb feedback. We are extremely pleased that you loved the location, the level of service and the quality of food and beverages. We have noted your comment on the room size which we shall take in consideration when we do the next refurbishment in coming months. We do hope that you shall stay with us or other Tsogo Sun Hotels whenever you travel. Our Best Regards John A - General Manager
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Port Elizabeth, South Africa27 contributions10 helpful votes
Hi Moses. Hotel will provide you with the best room, suitable for your family. These guys are the kindest and most professional I have seen so far.
Yes, the pool is outdoors, but it is heated and suitable for swimming all year round. Enjoy your time. Good choice!
Dear valued guest
Thank you for your email. We can accommodate toddlers in the same room As their parents . As each room
Only has one king bed we cannot accommodate older children in the same room
We look forward to being of service to you
So you cannot swim in the water directly in front of the hotel however the main swimming beach is a very short walk where there is a designated life guard controlled beach. I can't say much about the water temperature though, however Durban water always seems pretty good to me, no matter what time of year.
There are more places to choose from in the Umhlanga Rocks area.
PRICE RANGE
R 4,090 - R 5,066 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beverly hills umhlanga rocks
LOCATION
South AfricaKwaZulu-NatalUmhlanga Rocks
NUMBER OF ROOMS
89
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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