The location is good within the Gateway precinct, which is convenient. Rooms are standard for the type of hotel. When fully occupied during high season it can be quite noisy. Staff and service are average. Nothing above the minimum one would expect.
We book at the Garden Court Umhlanga .during Covid . It is clear that Management don't care about this place anymore ,once one off the best Hotels in Umhlanga .but certainly going backwards ,Drug dealers make a living out of Umhlanga . People eating on the entrance outside off the Hotel Management just don't care
✔️Speedy and smooth check-in process ✔️Friendly staff ✔️Variety of foods at breakfast ✔️Meat and Veg foods kept separate ✔️Amazing heated pool - The highlight of the trip ✔️Room and surrounds clean and neat ✔️Spacious room and bathroom ✔️Close to gateway
We have stayed here about 6 times over the last couple of years and on the last two occasions, the faculty has not lived up to expectations. The service to the room, we had to remind them several times that there was four of us and we therefore needed four towels. There is a water saving message in the bathroom, but after we had no hot water in the shower, the maintenance guys said we need to run the hot water in the basin, bath and shower at the same time to get hot water to the shower - bizarre. The Aircon worked intermittently, last night it was so hot that the chocolates that we bought melted. It was that or ice cold. Then the last was the dirty swimming pool, that stank. It was so bad that the smell dried into my swimming trunks. There is no supervision of guests at the pool which made it unpleasant with unruly children and no social distancing to talk of. I don't think we will be back. We came here to this more expensive facility for the breakfast and heated pool, it wasn't worth it…
Clean, friendly staff, convenient location. Close to Gateway. But.. 1. Family room is too small. Just good enough to go sleep in there. Can't really spend time in the room if you not in there to sleep. 2. Photos on website don't do justice to the place. It's much smaller then what it's perceived to look like. Pool is tiny. They say pool closes at 7pm but it's so dark after 6pm that you can't use it. Only good thing about the pool is that it's heated. 3. Breakfast doesnt live up to the hype. Compared to other tsogo sun hotels in the area this place had the most limited options available. No cheese at all. Coffee was probably the worst I've had. They only had instant coffee available. 4. Parking is limited. You will be lucky to find a spot if you go spend the evening out and come back by 10pm hoping to find a parking spot. 5. No sauna, no steam baths, no other activities at the hotel besides the pool - which is only good enough for kids! You can see that they trying to save on costs.. but unfortunately they have lost me as a customer.…
Booking a town hotel when coming to the beach isn’t our normal routine. We were pleasantly surprised firstly by the comfort of our room but mostly by the friendliness of the staff and willingness to assist. Some of the usual hotel services have been removed or considerably restricted with the Covid protocols- they have managed well albeit they could probably do with more staff. The time taken was slow but it’s due to the increase paperwork etc. that needs to be completed. We have had an excellent trip. Thank you
We stayed for a few days at the Garden Court Umhlanga and didn’t regret our choice for one moment. Staff was super friendly and helpful. Rooms are well equipped and neat. Our room had 2 queen size beds which were comfortable. Amenities were good, heated pool fantastic for (especially) the kids and overall the facility was clean. Basic Gym facility with modern equipment. Breakfast buffet is excellent. Gateway Mall and other restaurants and facilities are in walking distance which makes for fantastic location overall. Give it a try!
I had a great stay at Garden Court Umhlanga. The Hotel is very close to Gateway Mall (5 minute walk) the Biggest Mall in Durban! The environment is very apealing, staff were amazing and the Hotel is very clean! I would definately recomend this for my family and friends.
Briliiant service, with great views from the room. Front desk reception staff are awesome and always happy to make your stay special. Easy access to Durban central and surrounding areas with the airport within a stone throws distance.
We always frequent this establishment in Umhlanga mainly for the convenient location, safety as well as the heated pool.Upon request vegetarian options are arranged for breakfast. Kuben the chef has excellent customer service skills as well as world class culinary experience. Well done and thank you for the assistance. Mr Mr Sikakane the chief executive security officer ensures that guest safety and convenience is his priority. Thank you
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