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Holiday Inn Express Durban - Umhlanga

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Holiday Inn Express Durban - Umhlanga
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381 Reviews from our TripAdvisor Community

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Showing 338: English reviews
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Reviewed 2 weeks ago via mobile

Stayed here for 2 nights for a business visit. The check in was so quick and easy with many friendly receptionists to assist. The room was standard and spacious with a very comfortable bed and pillows. The restaurant at the hotel serves amazing food too. Will definitely stay here again.

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Helpful?
Thank Haba01
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We are so pleased our Hotel Accommodation, and services made your business trip to Umhlanga an enjoyable one. Thank you for your lovely review, and we certainly look forward to welcoming you back soon. Warmest regards Bronwyn McLeod - General Manager

Johannesburg, South Africa
Reviewed 3 weeks ago

I usually stay here for business when I need to be in a close proximity to my customers. It has everything you need. The reception area is beautiful though most of the staff at check in need to go for special lessons on how to smile. This isn't all of them but majority don't give off a great first impression....

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Helpful?
Thank charlietraveller2016
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. As a Platinum IHG Rewards Member, we certainly do appreciate your comments, and your loyalty to our IHG Brand. Every effort is taken to ensure our guests comfort and we are sorry to hear of the noise disturbance from the guest lift, and certainly do regret any inconvenience caused....

Vancouver, Canada
Reviewed 3 weeks ago

We have stayed at Holiday Inn Expresses in the US and we found this hotel far superior. The decor in the reception and breakfast areas was beautiful, the breakfast selection was excellent, the sea view was stunning, the outside balcony off the breakfast area was lovely. The pool was a little on the small side at the back of the...

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Helpful?
Thank Mommylally
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for being a loyal brand ambassador of our Express Brand. Your review has been well received, and we are more than pleased you enjoyed our facilities at our Holiday Inn Express Durban Umhlanga, and we certainly look forward to welcoming you back in the near future. Warmest regards Bronwyn McLeod - General Manager

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

This was my first stay with holiday inn express, i was satisfied with the pricing, cleanliness, the room and hospitality. Will definitley be staying here again! I will also recommend others to holiday inn express!

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Helpful?
Thank BravoSix47
Reviewed 4 weeks ago via mobile

Very poor experience. Staff were devoid of personality when one figures who's actually working on the check-in desk. Shocking wifi connectivity and had to come back to reception to have a new code issued - codes in this day and age??? The elevators had a mind of their own and the coffee was worse than disgusting at breakfast. From what...

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Helpful?
1Thank Mel G
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so extremely sorry to hear we did not exceed your expectations. Our aim is to provide all our guests with a memorable stay, and we are so sorry for the areas in which we have let you down. Yours sincerely, Bronwyn McLeod - General Manager

Port Elizabeth, South Africa
Reviewed 21 March 2017 via mobile

The room was adequate and in line with the type of hotel. Fine for a business stop over.There is no view from the back of the hotel, but if you are in front then the view of the ocean would be great. The pool is of reasonable size, but with restricted hours. Breakfast standard in a relaxed eating area. What...

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Helpful?
Thank Steve C
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so pleased you found our staff to be friendly and efficient. We do pride ourselves on customer service, and it is so rewarding to receive your positive feedback. Warmest regards Bronwyn McLeod - General Manager

Reviewed 16 March 2017 via mobile

The view of indian ocean is the only thing good about the hotel. The rooms are small, Wifi is limited, breakfast options are limited, The staff is not at all friendly, the staffwaould first quote the price of whatever you ask for rather than making sure that you are provided for. Being a platinum member with IHG the treatment mete...

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Thank jignesh n
Italy
Reviewed 13 March 2017

Recent stay for business. Tried other facilities nearby of the same range and were better than this. No water in the room, asked at the reception and paid for it...I personally think that a bottle of water in the room is the least for a good welcome. Breakfast sufficient. Quite good staff. Good room. Very bad WIFI connection. Position isolated....

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Helpful?
Thank P936WZinfo
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. Our aim is to provide all our guests with a seamless and memorable experience. We certainly do regret any inconvenience caused due to the wi-fi connectivity. We are part of an International Brand and we are sorry to hear certain services within our brand did not meet with your...

Western Cape, South Africa
Reviewed 11 March 2017

Staff are great, don't expect more than basics, the rooms need to be upgraded. Service was not bad, wifi kept dropping on my cell phone which was irritating, Not much choice for breakfast, the connecting restaurant was not bad at all

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Helpful?
Thank JAL047
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are sorry to have let you down regarding the wi-fi connectivity, and this has been addressed with our service provider. Warmest regards Bronwyn McLeod - General Manager

Reviewed 6 March 2017 via mobile

Good stay... central location...friendly staff, clean rooms, well maintained hotel. If only halaal breakfast can be catered for that would be great. But overall a good stay as always! The pool area is lovely.... Would deff return, n recommend this hotel to anyone looking fur reasonable accommodation.

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Helpful?
Thank Zulekha H
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your positive, informative review from your recent stay with us. We are so pleased you enjoyed your stay, and look forward to welcoming you back soon. Warmest regards Bronwyn McLeod - General Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more   less 

Additional Information about Holiday Inn Express Durban - Umhlanga

Address: 2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: R1 144 - R1 937 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Durban - Umhlanga 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks
Hotel Style:
#7 Business Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Durban - Umhlanga staff and other travellers.
2 questions
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Lytham St Anne's, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Express Durban - Umhlanga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a room far from the lift”
charlietraveller2016, 4 Apr 2017 | Read review
“third floor and above, odd numbers are sea facing”
Camal63, 27 Feb 2017 | Read review
“Sea view rooms are an exceptional experience!”
Ignatius_Phiri, 26 Feb 2017 | Read review
“Be sure to ask for rooms on the ocean side.”
  • Looking toward Durban from the room.
  • This room could be considered one of the hotels few
, 31 Jan 2017 | Read review
“Get an ocean-view room, the rooms to the rear look over the car park”
colinsbuk, 25 Jan 2017 | Read review
5 of 5