It’s a pity I did not take pictures of unit 109. The furniture is disgusting. It’s very old and smelly. We split payment with my partner, the receptionist was rude, telling us she also had things to do then to be busy allocating our payment. The security guards are the worst. The noise would be coming from next door but they phone and claim the noise is coming from our room. There is no peace, I am never visiting Savannah park.
Savannah Park Luxury Self Catering Apartments is the most beautiful and safe hotel I ever visited. To me, this was like my second home as I stayed for a quite long time and more especially because the apartment had everything I need at home. The place is very stunning and peaceful, I really enjoyed my stay!
Enjoyed the loveliest stay her for 4 nights with 3 family members. Very clean, awesome setup of living facilities. Security. Proximity to city centre makes holidaying very easy. Staff are friendly and helpful. My kids loved it so we will definately use these facilities anytime we come.to Umhlanga!
Absolutely awful customer service, the administration is completely below competency level. The attitude towards issues caused by the actual establishment is completely unacceptable. I would never recommend them to anyone.
We went there on our last holiday for 2019. Booked through them directly and they MESSED IT UP! Booked in April and fully paid in August (we were quite a big group and we all paid them together so that’s a lot of money) and they didn’t have a room for us! They said they “helped us out by providing a room and not having us go find other accommodation” when it was their booking or admin lady’s fault that our room wasn’t booked, not ours, theirs. They Didn’t take responsibility for anything! The room they gave us were two separate rooms when we booked the double room and when we requested to just stay there instead Of moving, they told us “no our room is ready” but was it not at all ready! Aircon was broken and toilet was also clogged and broken- to sum it up, it most definitely wasn’t ready for occupation, then having to move rooms a 3rd time after unpacking - ITS A HOLIDAY Upon our dissatisfaction we went to complain by the office/reception to get some peace of mind about the situation and how they can assist us going further. I must say they are not trained at all in consumer complaints or know how to handle confrontation. Instead of taking full responsibility for wasting our money and time they were trying to shift the blame on us? And for what you ask? For their own incompetence. Very snotty staff, worst service ever. I will never go back there due to their poorly trained staff members. Oh and there’s no braai facilities, that’s a lie they’re advertising. …