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Protea Hotel Fire & Ice! Durban Umhlanga Ridge

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14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks 4319 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (222)
Room & Suite (43)
Dining (24)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 18 hotels in Umhlanga Rocks
It’s always summer at Protea Hotel Fire & Ice! by Marriott Durban uMhlanga Ridge! Just a short drive from Moses Mabhida Stadium and sunny uMhlanga Beach, north of Durban – you won’t have to go far to feel the sand between your toes and the ocean breeze on your skin. Our 60s surf inspired hotel with its nostalgic undertones makes for an idyllic uMhlanga escape. The sun-drenched deck area is the ultimate hot spot to meet up and chill out. Our trendy restaurant, serves up delicious dishes for breakfast, lunch and dinner – not to mention killer cocktails and coffees. Bright, breezy and ultra-modern rooms are ideal for unwinding after a big day out, while complimentary uncapped Wi-Fi keeps you connected. Get down to business in our versatile meeting and event venues perfectly catered by our switched-on team. The hotel is just a few steps away from the buzzing Gateway Theatre of Shopping with its impressive range of retail outlets and entertainment areas. Stay fit in our gym and refresh in our sparkling pool.
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Location

Full view
82Good for walkers
Grade: 82 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks 4319 South Africa
Getting there
King Shaka Intl Airport14 kmSee all flights
Pietermaritzburg Airport65 kmSee all flights
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416Reviews4Q+A97Room tips
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Popular mentions
Tammy T wrote a review Aug 2021
United States2 contributions
Wonderful experience overall. Stayed 3 nights for our vacation in Durban. Staff is polite and professional. Great place for travelers looking for safe accommodation. the room was very spacious and The wifi just a added bonus.
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Date of stay: April 2021
Location
Cleanliness
Service
Room Tip: Two-Bedroom Penthouse Suite very spacious
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Response from Thuthukile Moloto, General Manager at Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Responded 3 weeks ago
Dear Tammy T, Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about Fire & Ice! Durban Umhlanga Ridge. Thank you for choosing to stay at the Protea Hotel Fire & Ice! Durban Umhlanga Ridge and we look forward to welcoming you back soon. Please do not hesitate to contact us for any further assistance you may require. Kind Regards
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Vurnee C wrote a review Aug 2021
Belgium13 contributions5 helpful votes
Nice and safe place. We were stranded because of the riots but the staffs and security was top notch. Very friendly staffs at reception and restaurant. My daughter left her phone at the pool area but it was brought back to the reception by staffs who found it. Although during the pandemic time, quite nice selection from the buffet. Thank you again.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Right next to one of the biggest mall in Durban. Great restaurants around the hotel and in the...
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Response from Thuthukile Moloto, General Manager at Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Responded 3 weeks ago
Dear Vurnee, Thank you for your feedback with regards to your recent visit. We are please to hear that you enjoyed your stay with us! Please do not hesitate to let us know if we can be of any further assistance to you. We look forward to welcoming you back to the Protea Hotel Fire & Ice! Durban Umhlanga Ridge Regards,
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Salama L wrote a review Jun 2021
2 contributions
We booked a family holiday for one week. Great service all round. Very friendly and accomdating staff. Special thank you to the breakfast team including the Chef Ramdin. Duty manager Mr. Anthony Maharaj. Excellent customer services. Well done guys and keep it up
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Date of stay: June 2021Trip type: Travelled with family
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deniye o wrote a review May 2021
2 contributions1 helpful vote
To say the property is dilapidated, old and terrible will be an understatement. Booked the bi-level Loft and climbing up the stairs seems like it was about to collapse. The noise woke up everyone. Windows didnt look like it was maintained properly. The lock used to lock one window in the room i stayed was broken. Checking it and the last guests had left things in the fridge and cupboards and it wasnt cleaned properly so i had to remove them. There was a cockroach also so of course that had to go. Hotels were very limited due to the long weekend so this was all that was left. I do know i will never stay there ever again. Only bright light was the staff. Awesome staff but absolutely horrible property.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: The best room will be outside the hotel.
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1 Helpful vote
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Response from Michael Delaney, General Manager at Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Responded 04 May 2021
Dear Mr Deniye, Thank you for taking the time to let us have feedback with your regards to your recent stay. Meeting and exceeding Guests expectations can only be achieved through efficient and friendly, personalized service. Your comments, together will the others we receive, are being analyzed and will be instrumental in helping us to maintain and improve, where necessary, our standard of services and facilities. Please accept our sincere apologies for any disappointment you experienced. Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Fire & Ice! Durban uMhlanga Ridge are usually proud to offer. We confirm therefore that your comments have been addressed and action has been taken rectify the problem areas. We hope that you will be staying with us again soon. We look forward to welcoming you back soon. Kind regards, Nomonde Mkhabela Guest Relations Liaison
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Angela.H wrote a review Apr 2021
Johannesburg, South Africa1 contribution1 helpful vote
This hotel has such potential and is beautifully decorated and modern. But that is the only positive about the Umhlanga Fire and Ice. Service is very poor, our room was dirty. Staff don’t enforce covid protocols. We had a 2 bedroom apartment and the room was very noisy with a bar across the road, blaring music until 23:30. Cars racing down the street until all hours of the morning. Rooms aren’t sound proof. Fire alarms going off 3/4 times a night in the rooms and wake up the entire floor. Staff’s response was so poor and the room telephone doesn’t work incase it was an emergency. We all had a total of 1 hour sleep in a so called 4 star hotel. Had to check out after the 1st night and find another hotel. So disappointed!
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Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
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Response from Michael Delaney, General Manager at Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Responded 12 Apr 2021
Dear Angela, Thank you for taking the time to let us have feedback with regards to your recent stay. We rely on Guest feedback to determine both positve and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for the discomfort caused and be assured that the matters has received urgent attention. Please let us know if we can be of any further assistance to you. We look forward to welcoming you back to the Protea Hotel Fire & Ice! uMhlanga Ridge. Kind regards, Nomonde Mkhabela Guest Relations Liaison
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FORMERLY KNOWN AS
Protea Hotel Marriott Durban Umhlanga Ridge
LOCATION
South AfricaKwaZulu-NatalUmhlanga Rocks
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Frequently Asked Questions about Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Which popular attractions are close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Nearby attractions include Gateway Theatre of Shopping (0.3 km), The Barnyard Theatre (0.4 km), and Wavepark Gateway (0.1 km).
What are some of the property amenities at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, parking is available to guests.
What are some restaurants close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Conveniently located restaurants include Mozambik Gateway, Circus Circus Cafe, and Tashas Gateway.
Are there opportunities to exercise at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Protea Hotel Fire & Ice! Durban Umhlanga Ridge have an airport shuttle?
Yes, Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice! Durban Umhlanga Ridge offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Many travellers enjoy visiting The Ramakrishna Centre of South Africa Durban (5.1 km).
Is Protea Hotel Fire & Ice! Durban Umhlanga Ridge accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.