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Protea Hotel Fire & Ice! Durban Umhlanga Ridge

14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks 4319 South Africa
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Traveller (262)
Room & Suite (108)
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#11 of 16 hotels in Umhlanga Rocks
Location
Cleanliness
Service
Value
It’s always summer at Protea Hotel Fire & Ice! by Marriott Durban uMhlanga Ridge! Just a short drive from Moses Mabhida Stadium and sunny uMhlanga Beach, north of Durban – you won’t have to go far to feel the sand between your toes and the ocean breeze on your skin. Our 60s surf inspired hotel with its nostalgic undertones makes for an idyllic uMhlanga escape. The sun-drenched deck area is the ultimate hot spot to meet up and chill out. Our trendy restaurant, serves up delicious dishes for breakfast, lunch and dinner – not to mention killer cocktails and coffees. Bright, breezy and ultra-modern rooms are ideal for unwinding after a big day out, while complimentary uncapped Wi-Fi keeps you connected. Get down to business in our versatile meeting and event venues perfectly catered by our switched-on team. The hotel is just a few steps away from the buzzing Gateway Theatre of Shopping with its impressive range of retail outlets and entertainment areas. Stay fit in our gym and refresh in our sparkling pool.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Airport transportation
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Safe
Telephone
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks 4319 South Africa
Protea Hotel Fire & Ice! Durban Umhlanga Ridge
440Reviews5Q+A100Room tips
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Tusethom wrote a review 22 Feb
6 contributions
It's very nice hotel not far from beach, 24 hours of services well kept garden and swimming pool as well. The fatest wifi i have ever see,caring staff that make me feels confortable. Clean room and free two bottles of water everyday. Gym is also there.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chants50 wrote a review Jan 2024
Kloof, South Africa78 contributions8 helpful votes
+1
It’s a beautiful hotel and I loved the surfboard/beach theme throughout. Untrained staff however let the hotel down. Room smelt foul, phone in room wasn’t working, plug in bath wasn’t sealed. Air control was switched off and I woke up soaked as it was so hot in the room. The waiter in the breakfast dining room didn’t know what butter was. Reception was just a disaster when I booked in after a long and very tiring day. It took ages, and it was clear that the staff member did not understand the system. My original room was changed for a room far more inferior. It’s sad as it is a hotel where I always wanted to stay. The night manager was great though, and she was very apologetic. Hopefully I will get another opportunity that will leave a better impression.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gordz84 wrote a review Jan 2024
North Riding, South Africa209 contributions30 helpful votes
Great experience with Protea Fire and Ice. We had a 4 hour delay on the drive to Durban and was welcomed by very friendly staff, and a free room upgrade. The upgrade meant the kids had their own bed which was extremely beneficial after a 12 hour drive. Great location, just cross the road to Gateway. Ample parking.
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Date of stay: December 2023Trip type: Travelled with family
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Sean M. wrote a review Oct 2023
Blantyre, Malawi417 contributions133 helpful votes
+1
We were upgraded to a duplex room on the 7th floor due to my Marriott Bonvoy Elite status, which was very spacious and comfortable. The location of the hotel is excellent and is within walking distance of Gateway Mall. Parking is available underground with direct access to the floors with rooms (key access to residential floors). Staff were also very friendly and helpful. Definitely a highly recommended property!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Joseph Segers, General Manager at Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Responded 17 Oct 2023
Thanks Sean, what a superb review of the team, hotel and all the facilities on offer. Appreciate you allowing us the pleasure of hosting you and thanks for being a most valued Marriott Bonvoy Elite member.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyager08998607127 wrote a review Oct 2023
1 contribution
Scelo made my stay at the hotel fantastic. My room was not ready at 2pm but he made the wait worth while. Kept me engaged and update all the time. He is great! The rest of your staff was also very friendly. Loved my stay. Rooms were well done. No issues at all from book in to book out. 10 out 10 for my weekend. Thank You very much Scelo and Fire and Ice!!
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph Segers, General Manager at Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Responded 17 Oct 2023
What an amazing review and massive appreciation for recognizing Scelo and his team! We take exceptional pride in our guests and when this comes through in the incredible service being delivered by the team it make sus all so proud! Thanks for being a most valued guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Prenita wrote a review Sept 2023
Dubai, United Arab Emirates8 contributions5 helpful votes
My family and I stayed at the protea fire and ice umhlanga over the weekend 9-11/09/2023. We were met by the hotel security (did not get their names) but the gentleman who manned the front door at 14:11 and his colleagues were ever so helpful. We tried to get a wheelchair for my grandmother and they certainly went beyond their call of duty to assist despite being subcontractors of the hotel. There was a duty manager present at 14:11 at the time whom I met at the hotel entrance regarding the wheelchair issue and she in my opinion wasn’t too helpful in assisting. She explained there was no wheelchair but didn’t go beyond her means to assist in advising us about other alternatives or how to get one. She did inform the staff could assist my grandmom out the car which I appreciate but she didn’t seem to seem to give off a helpful demeanor. ( you will see why I say so when once you read the rest of the review) I was met my nonfumelo at reception with the biggest smile and warmest welcome. I believe she was the same lady that checked me in 2022 when we stayed in May. And though I could recall the previous interaction in 2022, the welcome and assistance during this stay was beyond exceptional and will forever create a lasting impression of ever I return to the hotel based on service it would be credit to her and a Caucasian gentleman (apologies for not being able to recall his name - but he came on shift at around 2pm) the two most helpful and friendliest staff at the hotel. I expressed my wheelchair concern to nonfumelo and requested a disability room or the price rate to upgrade but she was so kind to upgrade the standard room to the family room so my grand could be beside the existing family room we booked. The Caucasian gentleman (I don’t know why I think his name is Sheldon , I may be mistaken) when I expressed the wheelchair concern to him he went out of his easy to ensure each time I passed by reception which was like three or four times in the space of an hour or two to provide updates and other means and options of where and how to get a wheelchair which I deeply appreciate! In the end it was more about the service and genuine concern I received from him that made all the difference unlike the duty manager who said unfortunately there isn’t anything she could do (and didn’t even take the initiative to assist further) My feedback to marriot - please replace your broken wheelchair , but to nonfumelo and “my Sheldon” (sorry I don’t recall your name your professionalism and empathy with the matter is what deeply touched me and I can’t wait to return and interact with you both next year if you’re still there ♥️ The rooms are wonderful and spacious as always , though we did find that the fridge was not cooling and didn’t have water for a short period but maintenance was speedy enough to be at our room asap to assist with the water issue. I also wish the hotel catered with things like “working” international adapters as not all your guest are from within the country but if I must say this is just feedback not complaints The rooms were large, spacious , clean and comfortable The housekeeping staff on level 6 were exceptional ( the ladies on duty who visited the rooms 644/645 at around 11:00 am and around 13:00 pm… so friendly and such sweet ladies (again I’m sorry for not getting your names) We had a wonderful stay overall and to nonfumelo and the wonderful Caucasian gentlemen (Il call you Sheldon) thank you so much for your personal touch that made a world of difference- keep at it and I do hope marriot rewards you both because it’s staff like these that not only retains its guests but add VALUE to a brand!!!
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Date of stay: August 2023
Value
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Service
Trip type: Travelled with family
Room Tip: They do not have wheelchairs in the event you have a disabled family member, please bring your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hum3does wrote a review Jun 2023
Hove, United Kingdom85 contributions19 helpful votes
Love this hotel. Have stayed on a number of occasions & I’m always warmly greater by the staff. The rooms, especially the duplex’s, are modern, clean & well equipped. The addition of a kitchen area in the duplex’s is great for weekend stays. Lively bar, great restaurant & smiling faces. I look forward to my next visit!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MWCW wrote a review May 2023
51 contributions6 helpful votes
PROTEA HOTEL FIRE & ICE We stayed at the Protea Hotel Fire & Ice for only one night while on a 3 week trip through South Africa. Everything about our stay was very good. The reception area staff was very friendly and the room had all the needed amenities. We even had a large window that overlooked the streets. The breakfast buffet was fantastic. It had everything we could have asked for. The hotel's location was just across the street from a gigantic mall that had every store and restaurant imaginable. Bottom line is that I would highly recommend staying here.
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Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shannon & Andrew wrote a review Apr 2023
England, United Kingdom32 contributions23 helpful votes
Stay was off to a rocky start as they could not find our online reservation and check-in took ages. Not sure if this was staff training or system related, worst experience either way. Room was dirty, floors do not seem to get washed and the towels smelt of wood fire. We stayed on a Friday and Saturday night. The noise from neighboring premises was extremely loud and went on till the early hours of the morning. If you need a good nights sleep, then this is not the hotel for you. We will not be rebooking at this hotel in future.
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Date of stay: March 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rory James DOYLE wrote a review Feb 2023
Kuala Lumpur, Malaysia2308 contributions713 helpful votes
Located just twenty minutes from Durban airport, this Protea hotel is part of Marriott Bonvoy membership. Clean qnd functional rooms. Outstanding breakfast for meat lovers. All day restaurant and bar and small outdoor pool. Decent quality accommodation.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
R 1,506 - R 1,911 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Marriott Durban Umhlanga Ridge
LOCATION
South AfricaKwaZulu-NatalUmhlanga Rocks
NUMBER OF ROOMS
205
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PROTEA HOTEL FIRE & ICE! DURBAN UMHLANGA RIDGE - Reviews & Price Comparison (Umhlanga Rocks, South Africa) - Tripadvisor

Frequently Asked Questions about Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Which popular attractions are close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Nearby attractions include Gateway Theatre of Shopping (0.3 km), The Barnyard Theatre (0.4 km), and Be.UP Park (0.3 km).
What are some of the property amenities at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Conveniently located restaurants include Mozambik Gateway, Tashas Gateway, and Circus Circus Cafe.
Are there opportunities to exercise at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Protea Hotel Fire & Ice! Durban Umhlanga Ridge have airport transportation?
Yes, Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice! Durban Umhlanga Ridge offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Many travellers enjoy visiting The Ramakrishna Centre of South Africa Durban (5.1 km).