For an upmarket trendy property not to have emergency lights or a generator for there rooms is rather disappointing. Stayed at the hotel for 2 nights had 4 load shedding sessions including late evening and the hotel had no safety measures in place. Knowing well thee would be regular load shedding the hotel should have placed emergency lights in each room. Staff or also unprofessional and not real care for there guest. I asked to extend my stay at fro t desk Sbu and he never responded to me. Shower waste was blocked and the shower head leaked at the joint in the wall. Management are not around to welcome you. I had just a great welcome at TsogoSun Elangani and the quality unmatched with great quality staff. THE CAPITAL group need to up there game
Please be warned about this place. There are finger print readers everywhere. You cannot get anywhere with scanning your finger print in *VERY HIGH TRAFFIC AREAS* where most likely 1000 of people go though. Need to go to the beach? You have to scan your finger. The finger print readers are *NOT* sanitised after each use. Most other buildings i have been to have moved to non-touch interfaces.
I would not stay at this place again, specifically during the current pandemic. There is a very high risk of infection, since you are force to use a finger print reader to get anywhere. Most other buildings have changed to non-contact bio metrics. This building has not. For example you need to use your finger print to get to your apartment, to the beach and mall. This same reader is used by 1000's of other people with no sanitation happening after.
We stayed at this hotel for one night in 2019 and had to leave very early the next morning. The rooms are super clean and new, the service is generally good, but could be better outside at the pool area. On-site parking in the basement is perfect and the hotel is in a building with plenty of shops and restaurants.
I live in Durban but had to stay over two nights for a business function. This Hotel is very central in Umhlanga and you can pretty much walk everywhere. The promenade is great for a walk or run outdoors. The food was excellent during our stay and the conference facilities range from small to large. Catering was great during our sessions as well. Ample parking if you are in your own car. I have stayed here twice. The first time the room faced away from the ocean and had a poor view. The construction site behind the building. The room was small and it felt like the bedroom was in the kitchen. Avoid these rooms. The second time I stayed in a double bedroom with a sea view. Much better! No shortcomings. Even a washing machine. You will be very comfortable here for a long stay. I can certainly recommend a stay here!…