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Royal Palm Hotel

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Traveller (70)
Room & Suite (32)
Dining (18)
Overview
  • Excellent36%
  • Very good31%
  • Average21%
  • Poor9%
  • Terrible3%
Travellers talk about
“dish restaurant”(8 reviews)
“gateway mall”(31 reviews)
“junior suite”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (316)
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313 results
Traveller rating
105
99
69
29
11
Traveller type
Time of year
LanguageEnglish
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105
99
69
29
11
Show reviews that mention
All reviewsdish restaurantgateway malljunior suitewithin safe walking distancelounge areastaying at this hotelrooms are spaciousbreakfast staffbusiness tripupon checkexcellent locationconvenient locationumhlanga beacheasy accesspleasant stayenjoyed my staybeach front
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1 - 5 of 313 reviews
Reviewed 2 days ago via mobile

It’s a hotel that is across the Gateway Shopping Mall In Umhlanga. It’s convenient to move around from this hotel and it’s Executive rooms can house four people comfortably. The decor is fine but it’s going to need refurbishment as it has not really changed...More

Thank abkarolia
Reviewed 3 weeks ago via mobile

A pre birthday stay in a 3 bedroom penthouse at the Royal Palm proved to be a treat. Rooms and Amenities were excellent. However we had a nasty incident in which we were served pork for breakfast after specifying we are Muslim and as such...More

Thank Hassanhamid
Response from RoyalPalmGateway, Customer Relations Manager at Royal Palm HotelResponded 3 weeks ago

Dear Valued Guest Thank you for taking the time to review our Hotel and for your time during our phone call. Once again, we do sincerely apologise for your experience during breakfast and confirm that this was an honest mistake. We are delighted that during...More

Reviewed 4 weeks ago

Good hotel, great meals and centrally located, to Durban central, King Shaka airport. I appreciated the breakfast pack for the morning of Comrades race. The rooms need a refresh, especially the furnishings and carpets.More

Review collected in partnership with this hotel
Thank moosecxn
Response from RoyalPalmGateway, Customer Relations Manager at Royal Palm HotelResponded 4 weeks ago

Dear Valued Guest, Thank you for choosing the Royal Palm and for taking the time to review our hotel and restaurant. We truly appreciate your feedback as it is through the feedback of our valued guests that we have an opportunity to continuously improve on...More

Reviewed 4 weeks ago

The room was very well apportioned and maintained. Interesting access to the rooms from street level just up the escalator and not through the traditional lobby area. There are a number of restaurants in the surrounding area within safe walking distance, this opens up a...More

Thank OomDay
Response from RoyalPalmGateway, Customer Relations Manager at Royal Palm HotelResponded 4 weeks ago

Dear Valued Guest, Thank you for choosing the Royal Palm and for taking the time to review our hotel. We truly appreciate your positive feedback and we are certainly looking forward to welcoming you back to the Royal Palm Hotel on your next visit to...More

Reviewed 29 May 2018

The Royal Palm is exceptional value for money with large suites and attentive service. It has become a regular stay when I am in Umhlanga. You cannot beat the location - it is across from the Gateway Mall and 5 minutes drive from Umhlanga beaches.More

Review collected in partnership with this hotel
Thank Moxiepop
Response from RoyalPalmGateway, Customer Relations Manager at Royal Palm HotelResponded 1 June 2018

Dear Valued Guest, Thank you for choosing the Royal Palm and for taking the time to review our hotel. We truly appreciate your positive feedback and we value your continued support. Thank you for your review. We do look forward to welcoming you back to...More

View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Breakfast included
Concierge
Banquet Room
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$73 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$73 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (70)
Room & Suite (32)
Dining (18)
Family and Play Areas (1)
Questions & Answers
Ask a question
Kofnag
13 August 2017|
Answer
Response from Leila V | Reviewed this property |
Hi. This hotel is about 15 mins drive from the Olive Convention Center. You will need a taxi
0
Votes
Kofnag
13 August 2017|
AnswerShow all 4 answers
Response from RoyalPalmGateway | Property representative |
Dear Kofi Thank you for your enquiry. Our hotel is not located within walking distance, and is approximately 25 minutes away from the Olive Convention Centre, when travelling by car. Kind Regards, Royal Palm Hotel... More
1
Vote
sesipho
15 September 2016|
AnswerShow all 2 answers
Response from RoyalPalmGateway | Property representative |
Dear Sesipho Thank you for your enquiry. Please kindly send me your e-mail address or contact number and I will request our Reservations Department to contact you, alternatively you may contact them on 031 581 8000, and... More
0
Votes
Room Tips
"Hotel is Near a large shopping centre and many blocks of apartments so the noise level is high.A/C level..."
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"Sort out the plumbing for the toilet. It flushes on its own every 5-10 min and is quite disturbing when one..."
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"Look around In the area"
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"the deluxe rooms are the best with a bath and a shower"
Read review
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