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Aha Royal Palm

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240 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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London
Reviewed 3 days ago NEW

I only stayed for one night but the staff were excellent, very professional. The room I had was a suite and had plenty of space including a balcony - very modern and nicely decorated. Unfortunately, i did not eat there or have a drink in the bar, but both looked welcoming. If you need accommodation in Umhlanga, this is a...

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Thank DimatteoLondon
Johannesburg, South Africa
Reviewed 6 days ago NEW

Staff at reception were not welcoming. Breakfast was ok but didn't really cater for vegetarians e.g. The vegetable dish had chicken in it. The room was great, very clean and housekeeping staff were friendly. I don't like that there isn't a door between the bathroom.

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Thank Staceygov
Margate, South Africa
Reviewed 1 week ago via mobile

Low lights: Housekeeping needs training on communication & service standards. My mom called requesting an adaptor the lady at the other end said ok. 20mins later no adaptor. I called again, lady at the end said ok, a further 15 mins later, nothing. Called a total of 35mins later asking the lady if there was a problem with getting the...

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Thank Mhimhi2012
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. Please accept our sincerest apologies for the inconveniences experienced during your stay with us. We value your input and our management teams are addressing the issues mentioned, accordingly. We would also like to thank you for your kind words of appreciation. We hope to welcome you back...

Johannesburg, South Africa
Reviewed 3 weeks ago

The staff is very friendly and the rooms are very spacious. The food is great from breakfast to dinner at the DISH restaurant. The property is located few steps to the Gateway Shopping Mall with easy access to most of the business offices.

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Thank Annanias D
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are so glad that you enjoyed your stay with us. We look forward to welcoming you back to the Royal Palm Hotel. Yours in Hospitality, The Royal Palm Hotel Management Team

Durban, South Africa
Reviewed 4 weeks ago

Awesome stay at this amazing hotel, Excellent service , couldn't have asked for better. Highly recommended by me. Staff is extremely friend and welcoming. Best getaway from home. Thank You Royal Hotel, for the excellent service. Keep up the excellent customer service!!!!!!!!!!!

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Thank canstonp
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are so delighted that you enjoyed our hospitality. We do hope to be welcoming you back to the Royal Palm Hotel in the near future. Yours in Hospitality, The Royal Palm Hotel Management Team

Durban, South Africa
Reviewed 4 weeks ago

This hotel is in Umhlanga just opposite the Gateway shopping mall, the staff is friendly and always ready to assist.The rooms are neat and tidy with a lovely balcony to get some fresh air. Rooms are air conditioned which is good for the very hot weather .We had a lovely breakfast. Our checkout was just nice and quick. I did...

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Thank fundij
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are so glad that you enjoyed your stay with us. With regards to the parking, please note that reception is able to assist with validating your ticket. We certainly look forward to welcoming you back to the Royal Palm Hotel. Yours in...

Johannesburg, South Africa
Reviewed 15 February 2017

Rooms are lovely, spacious and clean however breakfast quality is poor and service in the breakfast room is shocking. There is no manager around to manage the staff. The quality of the food is not good,

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Thank Taniya S
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments. Please accept our sincerest apologies for the disappointing breakfast experience. Our Executive Chef is working around the clock with the Service Line Personnel, introducing more quality in the food line. We are also putting strategies in place to improve Customer Service ethic. Professionals...

Johannesburg, Michigan
Reviewed 10 February 2017

With bill settlement at check-in , does not leave options to change hotels . Breakfast service staff need an entire new attitude education......Entrance to hotel is not easy to find and not very impressive.

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Thank lynetteb590
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Thank you for taking the time to review our hotel. Please accept our sincerest apologies, we appreciate your comments and are so disappointed to hear of your negative experience with us. We are so aware of the service energy and its non-existence at breakfast. We assure you that we are currently doing everything in our power to regain it, and...

Reviewed 9 February 2017 via mobile

Well located to get on and do what needs to be done when working or shopping around Umhlanga. I would be disappointed to holiday in this hotel. But for business it's ideal and well situated. The rooms are clean, well sized and very comfy.

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Thank Alex S
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are glad to hear that you had a comfortable stay with us. We are concerned to hear of you not wishing to stay with us in Holiday Season, may we request that you ascertain some reasons for this. We do hope to...

Midrand, South Africa
Reviewed 8 February 2017 via mobile

I expected more from this hotel as I consciously chose to pay more for it compared to its counterpart, Urban Park which is slightly cheaper. Positives: - staff was helpful in storing our bags before checking in since we had an early flight from JHB - big spacious rooms - walking distance from Gateway Mall Negatives: - Upon entering the...

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Thank Avikaar
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. Please accept our sincerest apologies for the disappointing experience. We appreciate your comments and are sad to hear that you did not enjoy your stay with us. We assure you that we take your comments seriously and our management teams are addressing these issues accordingly and putting...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront, Aha Royal Palm is an ideal location for both business and recreational travel. The Aha Cities Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more   less 

Additional Information about Aha Royal Palm

Address: 08 Palm Boulevard | New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4319, South Africa (Formerly Three Cities Royal Palm)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: R1 189 - R2 479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aha Royal Palm 4*
Number of rooms: 94
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Aha Royal Palm staff and other travellers.
3 questions
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Questions? Get answers from Aha Royal Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are very spacious. The food is great from breakfast to dinner at the DISH restaurant.”
 of 5 bubbles annaniasd, 28 Feb 2017 | Read review
“Try not to stay any where close to the lifts, the hotel is very noisy.”
 of 5 bubbles taniyas2014, 14 Feb 2017 | Read review
“Telephone not close to bed. TV at an awkward location with no swivel functionality. Carpets needed cleaning. Nicely renovated bathroom though.”
 of 5 bubbles lynetteb590, 9 Feb 2017 | Read review
“Corner suites were spacious”
 of 5 bubbles , 23 Jan 2017 | Read review
“Always ask for either a corner suite or one on the upper level.”
 of 5 bubbles 114winstonw, 15 Jan 2017 | Read review
5 of 5