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All reviewsmidlands meanderseparate toiletold world charmlovely hotelgeneral managera la carte menubuffet dinnerrooms are spaciouscurryfood was fantasticnatal midlandsroom serviceprawnsconvenient locationreception areawill stay there againkeep up the good work
A good hotel with nice rooms and good amenities.
Does not however have much character or warmth, you get the same vibe from the staff that although friendly seem insincere. The hotel and rooms are cold in winter so make sure the room you get...More
Thank John T
Response from Faith M, Guest Relations Manager at Protea Hotel by Marriott HiltonResponded 2 June 2017
Thank you for taking time to complete the GUEST survey, we value your comments. I am sorry that you did not fully enjoy our hospitality.
we took note that we did not have a variety of dishes, our Food and Beverage TEAM will...More
Pleasant hotel with friendly staff, however atmosphere quite cold. They did do their best to accomodate special requests. Buffet is excellent. Fine for business travel. Not sure if I would consider for leisureMore
Response from Faith M, Guest Relations Manager at Protea Hotel by Marriott HiltonResponded 29 May 2017
Thank you for taking time to rate our hotel. I am glad to hear that our STAFF are pleasant and that special request were accommodated. The hotel is at the start of the Midlands Meander, there are activities that you can do in...More
We stayed at the Hotel for the weekend 20 - 21 of May for a Mountain bike event at The Cascades. The Hotel staff was friendly and helpful. We requested a early check in which was not a problem. The room was clean with everything...More
Management response:Responded 24 May 2017
Good Afternoon Etienne9032,
Thank you for taking the time to review your stay,
We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you in the near future
Have a wonderful day!
This Hotel is in desperate need of Love.
It is extremely "drab and practical" the decorators have made a right mess of the decor. It could have been fabulous, instead its cheap and bland looking.
Service is casual, and lacking, particularly the desk staff.
Management response:Responded 25 May 2017
Thank you very much for taking the time to complete the review regarding your last stay.
Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for...More
Our Friday to Sunday stay was overall a good one. The roaring fires made the freezing weather more bearable. The hotel was fully booked and we were advised we would only be able to check in at 2pm - which is standard. But when we...More
Thank Helen M
Response from Faith M, Guest Relations Manager at Protea Hotel by Marriott HiltonResponded 18 October 2017
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Hilton.
We appreciate your comments, we see that there is room for improvement based on your feedback. We noticed that there...More