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Protea Hotel by Marriott Hilton

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Protea Hotel by Marriott Hilton
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224 Reviews from our TripAdvisor Community

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Showing 219: English reviews
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Jhb
Reviewed 1 week ago via mobile

Luxury boutique hotel in the Natal Midlands operated by Marriots. Buffet breakfast offers wide variety of breakfast options. Splash pool offers relief from summer heat. Safe parking. Fitreplaces in the lounge and bar area for those cold winter nights.

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Helpful?
Thank Etienne D
Management response:

Good Morning Etienne D, Thank you for taking the time to review your stay with us, We feel proud of our beautiful Hotel and are delighted to hear that you have enjoyed our facilities. We look forward to hosting you when your travels bring you back to Hilton Have a wonderful day!

Cape Town, Western Cape, South Africa
Reviewed 2 weeks ago

From the moment I arrived I should have known this was not going to be a positive experience. The security guard was talking on the phone and barely managed to communicate asking me why I was there - Driving alone at 9:30 I would have imagined that going to check- in was an obvious answer. The reception was cordial and...

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Helpful?
Thank DianeV957
Management response:

Good Afternoon DianeV957, Thank you very much for taking the time to complete the review regarding your last stay. Our aim is to provide all guests (especially you) with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for not meeting your expectations during your stay with us. We are happy...

Durban, South Africa
Reviewed 3 weeks ago

Great venue for conferencing, plenty of rooms and centrally situated close to the N3, good for conferencing for townies wishing to get onto the Midlands without travelling to far, facilities good, old world charm greets you, roaring fireplace in December was strange but the weather fluctuates where four seasons can be experienced in one day,

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Helpful?
Thank NerveEventsSA
Management response:

Good Morning NerveEventsSA, Thank you for taking the time to complete the review regarding your last stay, I am glad that you loved our conferencing facilities as we always strive to deliver the best GUEST service. We see that you got to experience our amazing weather, where it ranges from a misty drizzle to a scorching hot day. Have a...

Stratford-upon-Avon, United Kingdom
Reviewed 12 March 2017

We stayed at the Protea for 3 days at the end of Feb 17 and the room was well equipped and OK for a standard business type hotel. We left and returned again two days later and were in the next room to the original stay. It was exactly the same so we knew what should be there. However the...

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2Thank PaulT555
Management response:

Dear Paul, Thank you for taking the time to speak with our Duty Manager about your recent stay at Protea Hotel Hilton. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all the inconveniences that you experienced. As...

Reviewed 13 February 2017

After booking a suite, and arriving to find a hotel that has a cured pork smell (unexpected ambiance) we were politely told that we had been downgraded because they'd overbooked the rooms and had given our room away. After viewing the musty and damp room we raised the issue with management, and we quickly offfered an even worse room and...

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1Thank SimonBr78
Management response:

Good Day Brinckmann Family Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us as they help us improve our Hotel operations. After taking time to investigate this matter, I found that our Reservations Manager had been communicating with you via email, in terms of the booking...

Stellenbosch, South Africa
Reviewed 10 February 2017

Very friendly and efficient staff, clean, comfortable and nicely furnished rooms made it a very pleasant stay. Situated close to the N3 highway with ample parking. Will return when staying in the area again.

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Helpful?
Thank derek937
Management response:

Good Day Derek937 Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us. Wow! What a pleasure it is to know that you had a wonderful stay with us. I will definitely pass on this lovely review to the rest of our STAFF. Our aim is to...

Mbombela
Reviewed 1 February 2017

Beautiful location and the Hills of Hilton. The Hotel structure is well maintained with lovely neat and huge rooms with a state of the art bathroom. Friendly staff and nicely prepared meals. The pool is huge and welcoming yet placed in a safe area, between two active buildings.

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Helpful?
Thank thomassR4473BY
Management response:

Dear THOMAS, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our...

Cape Town
Reviewed 23 January 2017 via mobile

We stayed at the Protea Hilton Hotel for 2 nights while visiting the KZN Midlands. The room was clean and comfortable. The staff were very friendly and always willing to help. A down side was that the breakfast was extremely expensive at R165 per person. A short trip away on the Midlands Meander you can get a good breakfast for...

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Helpful?
Thank Craig M
Management response:

Good Day Craig Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us. It is so heartwarming and encouraging to know that you and your family had a most wonderful stay with us. And we hope that you will definitely come visit us again soon. The R185...

Oxford, United Kingdom
Reviewed 18 January 2017

The room was fairly comfortable and clean and neat (the toilet roll holder was hanging by a thread, though), and had everything it said on the tin. The restaurant was something out of Fawlty Towers. There surely couldn't have been a chef in attendance on the day (Christmas Day!) so they probably got the parking attendant to cook the meals....

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Helpful?
Thank Ian220451
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Ian220451, We have requested your email address via the Tripadvisor inbox to further investigate what went wrong. Kind regards Heather Poulsen General Manager

Greater Johannesburg, South Africa
Reviewed 18 January 2017

Room : comfortable beds *****.Cleanliness ****. Pool *** needs renovation but it was clean . Attitude of reception staff :***** exceptionally friendly and went out of their way to help , fetch pool towels .All done with a gracious smile .It was like visiting family , the staff were lovely and a real credit to the Protea brand . Breakfast...

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Thank lily1990
Management response:

Good Day Lily Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your reviews and comments mean the world to us. It is so heartwarming to know that you and your family had a wonderful stay with us. It is always our aim to ensure that our GUESTS, especially YOU receive the best service possible. I...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 

Additional Information about Protea Hotel by Marriott Hilton

Address: 1 Hilton Avenue,, Pietermaritzburg 3245, South Africa (Formerly Protea Hotel Hilton)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range: R1 024 - R1 596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Hilton 4*
Number of rooms: 97
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Hilton staff and other travellers.
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Kwadendamme, The Netherlands

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Questions? Get answers from Protea Hotel by Marriott Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you are on the ground floor near reception because you'll probably have to make many trips there to have your rom key reprogrammed”
PaulT555, 12 Mar 2017 | Read review
“Wifi is not great and they offer only a few megabytes for free. Not much at all. Take your own dongle.”
Ian220451, 18 Jan 2017 | Read review
“There are no elevators so if you have a problem with that ask for a room close to the lobby.”
lad123, 16 Jan 2017 | Read review
“A room in the newer section”
paulrO306QC, 7 Jan 2017 | Read review
“Our room was on the side of the pool and i loved the view”
967kamol, 7 Dec 2016 | Read review
5 of 5